I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... Se mere
Virksomheden har svaret
Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and... Se mere
Virksomheden har svaret
Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Fitshop UK
Skrevet af virksomheden
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Kontaktoplysninger
3 Rutherglen Links, G73 1DF, Glasgow, Storbritannien
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 89 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Patient and Helpful
I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - without keeping me waiting too long - and did his best to resolve the issue over the phone. When this wasn’t possible, he still found a solution to circumvent the problem.
i appreciate the amount of time Nathan stayed on the phone. And his efforts to ensure I was satisfied with the outcome of our call.
19. august 2026
Uopfordret anmeldelse
Chris was great and really helpful in…
Chris was great and really helpful in store
19. august 2026
Uopfordret anmeldelse
Great service
Great service, very helpful staff at the Leeds branch.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
A harrowing tale
My journey with Fitshop is a truly harrowing tale, one where I faced excitement, anticipation, concern but ultimately overwhelming joy!
After some order issues due to my naivety upon order selection I was faced with a potentially costly returns process, however the Fitshop team were quick to react and spared me this crippling financial concern. Their care and attention to detail to ensure my wishes were fulfilled left no stone unturned. I will definitely be returning for more of the top quality product and penny saving prices for sure!
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great Customer Service
I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers and finance options to ensure I got the best deal. I’m so excited for my new home gym equipment to arrive soon! Thanks again Erin, great customer service from start to finish!
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent and friendly customer service
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent customer service from Fitshop Glasgow.
Both of the staff in Glasgow provided excellent customer service. Erin in particular was extremely helpful in explaining the different options for a multi- trainer, demonstrating how the different attachments worked and answering all of our questions. She is clearly very knowledgable about the products and the customer experience was first class.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leon helped me picking some kettlebell
Leon helped me picking some kettlebells, really nice guy really knowledgeable.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Still waiting for a refund almost 4…
Still waiting for a refund almost 4 weeks after returning my item. I've had mixed messages from the customer support team and no assurance that my issue is being handled. I've sent an official complaint and still had no response.
In response to the reply below the communication before the return was fine. My issue was the way it was handled after the item was returned. I spent hours and hours chasing news on my refund. There are at least 2-3 emails without a response. Like most consumers I deal with a lot of customer support teams and found this experience to be stressful as it was an expensive item. Regretfully I will not be making any further purchases with Fitshop.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience, however, we do need to clarify some points in this review.
Our records show that your return was requested because the machine did not have the cable ratio you had expected. There were also numerous communications between you and our Customer Care team regarding the matter, so we would respectfully disagree with the suggestion that you received no response or assurance that your issue was being handled.
Most importantly, our records confirm that your refund was issued on 17 August, two days before this review was posted.
We appreciate that delays can be frustrating, but we believe it is important that the timeline and circumstances are accurately represented. Our Customer Care team remained in communication throughout and the refund was processed once the return had been dealt with.
We’re always happy to review any concerns raised by our customers and regret that, on this occasion, you felt dissatisfied with the service.
Kind regards
Fitshop Team
Zen from the Leeds shop could not have…
Zen from the Leeds shop could not have been any more helpful. He assisted me all the way through my order and listened to what I wanted and needed. I will 100% returning back to him to complete our home gym. Thank you for being so good at your job and going above and beyond for me.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant advice by Leon at Leeds fit…
Brilliant advice by Leon at Leeds fit shop advised to get a product that suited our needs properly
Thanks very much
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Knowledgeable without pushy sales
A quick google search turned up Fitshop and they were brilliant.
Friendly service and brilliant knowledge without the pushy sales helped me find the perfect equipment for my home gym.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leon was super helpful
Leon was super helpful for me being a beginner! I found exactly what I needed ☺️
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We would love to know if we could have done more to make this a five star. Please do get in touch with us at customercare@fitshop.co.uk. If you have some feedback.
Kind regards
Fitshop Team
Taurus MS35 Pro Multi Smith…
Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and was an amazing help.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent service
Excellent service extremely professional Leon knew all his stuff made me feel extremely confident
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really helpful and knowledgeable.
Really helpful and knowledgeable.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great choice of equipment
Great choice of equipment. New customer discount which was great too. Purchased 2 kettlebells, very well made, smooth grip and love the different colours!
17. august 2026
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service from Zen
Great service from Zen, talked us through the various options and helped us to find the right product at a great price
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.