Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Se mere
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Se, hvad kunderne siger
Temitope was the fella who renewed our Pulbic Liability Insurance for Direct Payments 03/03/26 /03/03/27 Policy. Temitope was informative, clear with information relaying, nice pace, friendly,... Se mere
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Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Se mere
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We use Fish Insurance to cover our Personal Assistants who support our son who suffers from autism. I truly wish I didn't have to go through the long phone call every year to renew. If our circum... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Fish Insurance
Skrevet af virksomheden
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Kontaktoplysninger
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Storbritannien
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Fish Insurance
Hello,
We're delighted to hear you had no problems with your experience with us! We appreciate your review too - thank you.
Best wishes,
The Fish Social Team
Really easy to get insurance ,quick…
Really easy to get insurance ,quick service covering my needs.
6. april 2026
Besvarelse fra Fish Insurance
Hi Frances,
We appreciate the time you've taken to let us know your thoughts! Thank you very much!
Best wishes,
The Fish Social Team
Helpful and polite staff
Helpful and polite staff. Received answers to all my queries. Got the product best suited to my needs. Thank you
1. april 2026
Besvarelse fra Fish Insurance
Hello!
Thank you for a great review and we're happy to hear you had a pleasant experience with us.
Best wishes,
The Fish Social Team
Really easy and straightforward to use…
Really easy and straightforward to use website, making policy selection simple and uncomplicated.
31. marts 2026
Besvarelse fra Fish Insurance
Hi Stephen,
Thank you for your great review - if you have any recommendations on how we can hit 5-stars next time, we'd be very appreciative to hear your thoughts!
Best wishes,
The Fish Social Team
Great job Temitope renewed our annual Policy
Temitope was the fella who renewed our Pulbic Liability Insurance for Direct Payments 03/03/26 /03/03/27 Policy.
Temitope was informative, clear with information relaying, nice pace, friendly, adapted to question answering and even sent my Policy via both ways, paper and email copies.
Instructed how to pay by BACS using bank and sort accounts from our DPmnts account.
Done & Dusted. Excellent Service top marks thank you Temitope.
Kathryn & Jonathan G.
Northern Ireland.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fish Insurance
Hello Mrs Goodwin,
We appreciate you taking the time to talk to us about your call with Temi! It's great to hear you had a good experience too.
Best wishes,
The Fish Social Team
Easy to talk to, Charlie was really comunative
At middle eighties web sites and such are not easy to get right, perhaps after an hour of re tries so I spoke to Charlie he was great, new the work back to front and talked us through a successful business arrangement
20. marts 2026
Besvarelse fra Fish Insurance
Hi David,
Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that Charlie was so communicative and easy to talk to, and that he was able to guide you through everything clearly and successfully. We understand that websites and online processes can sometimes be frustrating, so it’s great to know Charlie could make things easier and help arrange everything with confidence.
We really appreciate your kind feedback and your support.
Best wishes,
The Fish Social Team
All answers were done for your…
All answers were done for your understanding
Explain well
Good customer service
18. marts 2026
Besvarelse fra Fish Insurance
Hi,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that everything was explained clearly and that you found our customer service helpful. Making sure things are easy to understand is exactly what we aim for.
We really appreciate your feedback and your support.
Best wishes,
The Fish Social Team
Elderly Disabled Drivers Ripped off causing undue stress
I got my renewal from fish previous year £809+ renewal premium was over £3000 which last year they claimed was a MISTAKE but amended it to the £809.24 I accepted it this year March 2026 again my renewal after 9 years with them NO claims the renewal IS for £2.979.68 but after trying to sort it?? I’ve had to make a COMPLAINT a complaint which they say will take 4 weeks WHY because by then my insurance will have run out this is causing me a Great deal of anxiety how many more disabled drivers are being treated like this after 9 years of being a customer with no claims or is my AGE a problem even though they claim to specialise for Elderly BLUE Badge disabled DRIVERS I got a response from Fish how can they get so confused and incompetent they claim one off the main reasons for the extortionate increase was down to the change of CAR being a BRAND NEW CAR?? It’s a 25 Reg with over 10.000 miles on the clock and to continue with their incompetence I got TWO renewals for my LAST car and my PRESENT (Brand New Car) Sorry I meant my 25 Reg with 10.000+ miles I hope the Ombudsman takes this complaint more seriously?
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fish Insurance
Hi Eric,
Our complaints team are working hard to resolve this for you and have investigated your complaint with urgency.
The four weeks would have been mentioned as precaution and to set expectations due to average complaints process can take up to eight weeks with FCA compliance in mind. Despite this we're turning this around sooner given the nature and time restraints you have.
Our complaints team have been conversing with you timely too and we will have a solution to this in the very near future.
Best wishes,
The Fish Social Team
Great value for money
Very good experience with everything explained easily to
Understand. Lovely lady
17. marts 2026
Besvarelse fra Fish Insurance
Thank you for your kind review!
We appreciate the time taken to let us know your thoughts.
Best wishes,
The Fish Social Team
Besvarelse fra Fish Insurance
Hi Rosemary,
Thank you for your review and we're glad to hear you had a nice experience with us!
Best wishes,
The Fish Social Team
puncture still waiting one year on took…
puncture still waiting one year on took hours on phone passed piller to post to engineers who just ignored request to attend my view of this company they are scammers dont waste money or go near them stay away you have been warned .
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Fish Insurance
Hi Dave,
Thank you for your review, however, we have addressed this with you in your last review on the same topic dated 23rd February. In our call we provided clarification around the policy purchased.
If something has changed, please contact admin@fishinsurance.co.uk.
The Fish Social Team
Besvarelse fra Fish Insurance
Hi Jane,
Thank you so much for taking the time to leave a 5-star review. I’m
really pleased to hear you found arranging your wheelchair insurance
with Fish straightforward and easy to understand. Making things clear and simple is exactly what we aim for.
We really appreciate your feedback and your trust in us.
Thank you again for insuring with us,
The Fish Social Team
Besvarelse fra Fish Insurance
Hi there,
Thank you so much for leaving us a 5-star review. I’m really pleased to hear you found it easy to get your mobility wheelchair insurance in place. Making the process straightforward and hassle-free is exactly what we aim for.
We really appreciate you taking the time to share your experience and for choosing to insure with us.
Thank you again for insuring with us,
The Fish Social Team
Simple instructions to follow and set…
Simple instructions to follow and set up public liability. Affordable offering peace of mind
13. marts 2026
Besvarelse fra Fish Insurance
Hi Rosalie,
Thank you so much for taking the time to leave such a lovely 5-star review. I’m really pleased to hear you found the instructions simple to follow and that setting up your public liability cover was straightforward. It’s great to know you feel the cover is affordable and that it gives you peace of mind.
We truly appreciate your feedback and your trust in us.
Thank you again for insuring with us,
The Fish Social Team
Excellent Customer Service
The phone was answered promptly. No long waiting time. I dealt with a young man called Charlie. I was treated with respect, courtesy and patience Charlie has an excellent product knowledge. He discussed the available types of insurance. He was thorough and able to answer all my questions. When preparing the quote he checked my answers making sure I fully understood the terms of the policy and that it would suit my needs. Not once did I feel pressured or rushed into buying a policy. I did take out a policy for a Mountain Trike e Trike mobility wheel chair. Fish is one of the few companies who recognise the Mountain Trike range of all terrain wheel chairs.
Thank you Charlie for such professional service. You are an asset to the company. I wish you well in your future career with them.
10. marts 2026
Besvarelse fra Fish Insurance
Hi John,
Thank you so much for taking the time to leave such a lovely review.
I’m delighted to hear your call was answered quickly and that Charlie looked after you with patience, respect and clear explanations of the different insurance options. It’s great that he could help you find the right cover without any pressure.
We really appreciate your kind words about Charlie and will make sure your feedback is passed on to him and his manager.
Thank you again for insuring with us,
The Fish Social Team
Besvarelse fra Fish Insurance
Hi,
Thank you very much for your review and your kind words.
We’re really pleased to hear you’re happy with the product and that
it does exactly what you expected!
Thank you,
The Fish Social Team
I was having trouble with getting an…
I was having trouble with getting an online quote and phoned .
My call was answered by Charley who was very polite, friendly and helpful and l am now fully covered for my needs for the next year .
Thank you Charley
10. marts 2026
Besvarelse fra Fish Insurance
Hi Brenda!
Thank you for your review and it's great to hear you had a good experience too!
Thank you,
The Fish Social Team
Mobiliry scooter quote for a quote on my…
Enquired this morning for a quote on my wife’s mobility scooter. Very pleasant girl on the phone. Explained the policy to ensure it meets our needs.
9. marts 2026
Besvarelse fra Fish Insurance
Hey Eric!
We appreciate the time you've taken to review us and that your experience was a positive one over the phone with us. Thank you!
Best wishes,
The Fish Social Team
Besvarelse fra Fish Insurance
Good afternoon, thank you for taking the time to leave us a review. We are so glad to hear you found us helpful, this is exactly the service we aim to deliver.
Many thanks,
The Fish Social Team
Besvarelse fra Fish Insurance
Good afternoon Andrew, thank you for taking the time to leave a review and for choosing Fish. We’re really pleased to hear things seem ok so far. If you ever need any help, have questions about your cover, or there’s anything we can do to improve your experience, please don’t hesitate to get in touch.
Many thanks,
The Fish Social Team
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