The company representatives that arranged the service did so quickly and filled all details for us . They also changed the date with no issue when I had to postpone the collection by a day and most i... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is the third time I have used this service They make traveling so easy without luggage to worry about. Just consider traveling by train. No carrying cases to the station,Finding somewhere safe... Se mere
Always always had a great service from First Luggage. This time even though the couriers vehicle had broken down and couldn't collect the suitcase, First Luggage sent someone else out straight away.... Se mere
Great service. We got our luggage delivered home within 3 days, we had regular updates and were able to track it very easily. The only thing I found challenging was to get help when having difficult... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
First Luggage is a global door-to-door luggage delivery and collection service. We carry your suitcases, bags, skis and golf clubs door-to-door, so you can enjoy your journey and travel stress-free.
FIRST LUGGAGE
Skrevet af virksomheden
- WE DELIVER
- First Luggage is at the cutting-edge of luggage transportation. Our experienced team has delivered thousands of bags across the world, allowing our customers to relax on their journeys. You need something shipped, we can do it for you. From suitcases to skis and boxes to bikes our systems track your shipment from collection to the point of delivery. Avoid busy baggage carousels, and crowded airports or stations, and treat yourself to the best white-glove luggage delivery service available.
- CUSTOMER SATISFACTION
- Our first-class customer service team is on hand to assist with all your inquiries. Whatever your question, we're happy to answer your phone call or email.
- SAVE TIME
- Travel with no luggage and avoid queuing at luggage carousels, saving you precious time and leaving you feeling refreshed, relaxed and ready to enjoy your holiday.
- SECURITY
- Our door-to-door luggage transportation service will ensure that your baggage is delivered safely to your travel destination before you arrive.
- PEACE OF MIND
- Our unique service allows you to travel with complete peace of mind knowing that you can check your luggage every step of the way with our tracking service.
Kontaktoplysninger
120 Salmon Street, NW9 8NL, London, Storbritannien
- 020 3318 2791
- customercare@firstluggage.com
- firstluggage.com
4,8
Fremragende
671 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great communication
Great communication, easy to understand what to do, wonderful people to deal with and great price !
Delivery on time and service is always great!
8. december 2025
Always always had a great service
Always always had a great service from First Luggage. This time even though the couriers vehicle had broken down and couldn't collect the suitcase, First Luggage sent someone else out straight away. Very helpful customer service and very regular tracking update. Will be using again in the future,
4. december 2025
I always use this service now,
This is the third time I have used this service They make traveling so easy without luggage to worry about.
Just consider traveling by train.
No carrying cases to the station,Finding somewhere safe to store it on the train Carrying or wheeling between platforms No need to load into a taxi .
The luggage is at my Hotel when I arrive I Would never travel again on UK trains without using this service
4. november 2025
I have used first luggage for 25 years…
I have used first luggage for 25 years and they have always delivered on time and very secure.
9. oktober 2025
TO PLAN
The service went totally according to plan. The time between pick and delivery was very short.
16. september 2025
Customer service staff were helpful and…
Customer service staff were helpful and polite clarifying the addresses for collection and delivery.
29. august 2025
Mishal from First Luggage has assisted…
Mishal from First Luggage has assisted us very professionally and kindly for many years now from and to many different destinations from sending kite surf bags and polo mallets and kit, boxes and suitcases all over the world!
Thankyou for making travelling and shipping easier for us all.
3. september 2025
Excellent Service.
Very easy to work with First Luggage and it was a seamless experience. They also updated me throughout the process. Will use them again. Thanks!
1. september 2025
The company went out of their way to…
The company went out of their way to make sure our luggage was delivered to our holiday destination. Will use them again.
21. august 2025
DHL poor
DHL poor, as did not deliver to the hotel stating it was closed ! but First Luggage saved the day, and got them to rearrange.
Excellent as usual by First Luggage, who can be relied on.
20. august 2025
Great service, great customer service
Great service, great communication throughout. Made my travel much easier.
France to UK, delivered 2 days after collection.
If I could give more stars, I would!
A 5 star review for a 10 star service.
7. juli 2025
Do not use
I have used this company 3 times and 2 out of the 3 times has been a disaster and I won’t use them again
Firstly the customer service is shocking. You have to keep calling. Nobody gets back to you and when you e mail the response is extremely slow
I have come to France for a photo shoot and to spend a month here . I booked and paid £344 for a one way service and for my luggage to arrive no later than Monday August 4th ahead of the shoot on the 5th
I then had to pay £60 for duty. Given everything in my case is my own I have no idea why I paid duty. But I paid it 4 days ago receive my items so now it’s over £400 to receive my 2 cases
I still don’t have clothes or shoes and I have spent the last 48 hours in the same outfit
They have no solution other than telling me my luggage is in customs
There is no offer of compensation or solution which is extremely stressful
I have dealt with Kristina who hasn’t been helpful and just keeps telling me my luggage is in customs
Do not use this company and pay to travel with your luggage as it’s much cheaper and is less stressful
4. august 2025
Uopfordret anmeldelse
Speedy response highly professional…
Speedy response highly professional fantastic customer service
4. juli 2025
I will use first luggage again
Unfortunately my suitcase arrived a day late at the resort. However first luggage are refunding the outward journey. It has been unfortunate as previous experience was excellent. And my case was returned to me from Switzerland within 2 days, which is commendable as the resort was very remote. I will certainly use them again as I do believe the lateness of my suitcase arriving at the resort was a one off and will not happen again
1. juli 2025
Four days late
Bag for France collected Wednesday, promised for Friday, delivered Tuesday. Given common problems with french customs dealing with UK goods, why was it not collected earlier? Clearly french planning isn't great either as it was released Friday morning, but didn't make Limoges early enough on Monday for the delivery round. Being told if I made a 300km round trip to get it Monday was no solace!
17. juni 2025
Easy to arrange for baggage delivery
Easy to arrange for baggage delivery
Good labels
exceeded agreed timetable
Very pleased
20. juni 2025
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