I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would stan... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... Se mere
Virksomheden har svaret
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... Se mere
Virksomheden har svaret
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Kontaktoplysninger
2810 Stoner Court, 52317, North Liberty, USA
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4,1
God
988 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
World class customer service
16. april 2024
Besvarelse fra FireplacesDirect
Hello Doug,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
You had the item we needed and PayPal…
You had the item we needed and PayPal for payment. My computer was being hacked making my payment not go through but after getting that fixed I still could not use my account but I did use my card.
15. april 2024
Besvarelse fra FireplacesDirect
Hello Georgia,
Thank you for your review. We're glad that we had what you needed, and are sorry that you experienced difficulties with payment.
Best,
Fireplaces Direct/Spotix Customer Solutions
This guy knows what he's doing
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantastic! His timing was punctual, his fees are reasonable, and he'll tell you when it's cheaper to purchase materials yourself.
26. marts 2024
Besvarelse fra FireplacesDirect
Thank you for your review!
Best,
Fireplaces Direct/Spotix Customer Solutions
Besvarelse fra FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Was happy with order but 1 stove was…
Was happy with order but 1 stove was bent. Sent it back,
I did not take a picture of the pipe the fedex driver did. It was shrink wrapped on the pallet with a dent.
7. april 2024
Besvarelse fra FireplacesDirect
Hello Ken,
Thank you for your feedback. We're sorry that one item in your order, a chimney wall pipe, was damaged in transit to you. We hope our work with you on your return/refund will be more than satisfactory to you.
Best,
Fireplaces Direct/Spotix Customer Solutions
I received a pair of fireplace doors…
I received a pair of fireplace doors that did not fit properly. The PNW sales rep (Justin) was able to guide me through the process of replacing the doors and got the replacement doors to me in a timely manner. Justin has been great to work with every time I have had any questions.
20. marts 2024
Besvarelse fra FireplacesDirect
Hello Dennis,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Nick Wood was very helpful in me…
Nick Wood was very helpful in me ordering the correct items needed to finish my project. Communication is AAA+.
9. april 2024
Besvarelse fra FireplacesDirect
Hello Bob,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I loved how easy it was to shop and…
I loved how easy it was to shop and order the stove that I needed. It is also very efficient in the delivery time.
3. april 2024
Besvarelse fra FireplacesDirect
Hello Candice,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Besvarelse fra FireplacesDirect
Hello Joseph,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I received a defective product the…
I received a defective product the first time and the customer service provided by both Lucas and Kyle were outstanding. They both turned a bad customer experience to an outstanding experience. They used patience, product knowledge, honesty, and continued communication to make this transition.
15. marts 2024
Besvarelse fra FireplacesDirect
Hello Chris,
Thank you for your review. We apologize that the first item you received was defective. We're so happy to hear that you're pleased with our service (especially Lucas and Kyle!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
If you need this in a hurry to heat…
If you need this in a hurry to heat your home, don’t buy it here. It’s been a week and I still don’t have it!!
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra FireplacesDirect
Hello Jackie,
Thank you for your feedback. We shipped your order out to you the next business day. We're sorry that it hasn't arrived to you in a timely manner.
Best,
Fireplaces Direct
Reasonable price
Reasonable price, quick ship, nice tracking, installed same day it arrived.
18. marts 2024
Besvarelse fra FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I have ordered several times from…
I have ordered several times from Fireplaces Direct and have had a great experience each time.
19. marts 2024
Besvarelse fra FireplacesDirect
Hello Craig,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Besvarelse fra FireplacesDirect
Hello Christopher,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Order placed on 3/17/24 (Sunday)
Order placed on 3/17/24 (Sunday). Product shipped next day. Expected DD is 3/21/24. Very much appreciated!
18. marts 2024
Besvarelse fra FireplacesDirect
Hello William,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Ease of ordering and fast delivery.
27. februar 2024
Besvarelse fra FireplacesDirect
Hello James,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Kept me updated on the status of the…
Kept me updated on the status of the order. Kinda frustrating for both of us because the manufacturer had to back order the item. Not anyone’s favorite.
11. marts 2024
Besvarelse fra FireplacesDirect
Hello Charlie,
Thank you for your review. We're so sorry about about the back order from the manufacturer. We appreciate your understanding and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great experience
The buying experience was excellent. Product arrived timely. A little overpriced however.
12. marts 2024
Besvarelse fra FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Besvarelse fra FireplacesDirect
Hello Caleb,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.