I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would stan... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... Se mere
Virksomheden har svaret
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... Se mere
Virksomheden har svaret
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Kontaktoplysninger
2810 Stoner Court, 52317, North Liberty, USA
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4,1
God
988 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra FireplacesDirect
Hello Jeremy,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future, and we appreciate your recommendations.
Best,
Fireplaces Direct/Spotix Customer Solutions
Besvarelse fra FireplacesDirect
Hello Paul,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I found the website easy to use and…
I found the website easy to use and found what I was looking for.
16. februar 2024
Besvarelse fra FireplacesDirect
Hello Gary,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Best order
It has been great to order product I needed for my pellet stove. I’d recommend to my friend to order from this company. Thanks for the great service.
16. februar 2024
Besvarelse fra FireplacesDirect
Hello David,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
RedStone 30” fireplace insert
Easy ordering process and very fast shipping. Received the merchandise only 3 or 4 days after placing order. Installation instructions were very clear. Fireplace looks great after installation, especially with the 5” border kit. Very happy with the service and the performance of the unit so far.
15. februar 2024
Besvarelse fra FireplacesDirect
Hello Don,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Always a great experience
13. februar 2024
Besvarelse fra FireplacesDirect
Hello Christopher,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very helpful customer service
Very helpful customer service - directed me to the correct item.
14. februar 2024
Besvarelse fra FireplacesDirect
Hello Michael,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Agent I talked to found the item I…
Agent I talked to found the item I needed.Agent toll me the price and how long it would take to get to me .
14. februar 2024
Besvarelse fra FireplacesDirect
Hello Raul,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
You all have been promising
You all have been promising. A fireplace to be delivered since December. It's the middle of February and no propane insert fireplace that was prepaid for that has been promised for three different deliveries and has never showed up and now has been promised for a fourth delivery
14. februar 2024
Besvarelse fra FireplacesDirect
Good morning Shannon,
Thank you for the feedback. Unfortunately this order had items that were on a manufacturers backorder due to a delay in their production of those items. We do apologize for that inconvenience and delay. We did communicate this with you each time we received a delay or update from the manufacturer. No deliveries were ever promised as they were only updates of when the items were expected to be out of production from the manufacturer. We cannot promise delivery of items that have not shipped. We did keep in close contact with you as of late to keep you most up to date with this order as it as you needed it to ship by a certain date. When we emailed the last two times in regards to the order and shipment, we never received a reply on how you wanted to proceed. We did send you an email on 2/13 letting you know that the order had shipped, and it appears it will be at your local terminal on 2/16. This will require a delivery appointment and the carrier will call you to schedule that once it is at their terminal. They will be calling the number we have on file for your order.
Please let us know if there is anything else that we can assist with.
Best,
Vince
FireplacesDirect
Great 👍 thanks for the fast service.
8. februar 2024
Besvarelse fra FireplacesDirect
Hello David,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
User Friendly Site
Site was easy to navigate. Description of products were clear & easy to follow.
Check out was simple & easy also.
10. februar 2024
Besvarelse fra FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our website and service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Haven’t received the item yet😩
6. februar 2024
Besvarelse fra FireplacesDirect
Good morning,
Thank you for reaching out. Your item is still in transit to you with USPS.
Best,
Vince
FireplaceDirect
Besvarelse fra FireplacesDirect
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Tom!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great experience
When we order from Fireplaces Direct we received fire place damaged and when contact staff was very nice and helpful. They took care the problem right away and i got my replacement within a week.
Highly recommended.
9. februar 2024
Besvarelse fra FireplacesDirect
Hello Carl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great customer service
Ordered and it came in damaged
They reordered and it arrived fine
They were very good to work with
23. januar 2024
Besvarelse fra FireplacesDirect
Hi Craig,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very helpful & knew exactly what I was…
Very helpful & knew exactly what I was looking for plus add one!
8. februar 2024
Besvarelse fra FireplacesDirect
Hello Katie,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Beautiful Ceramic Logs!
I received my order faster than I thought I would! The picture on the website was a good replica of what I received. They have such a great selection of styles too! I think the embers were way to expensive. If I had to do it over again, I would get the embers and lava rocks at Home Depot or Lowes.
25. januar 2024
Besvarelse fra FireplacesDirect
Hello Rozanne,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Fireplace Support
I called in and the sales person help steer me through the site and order the exact items I was looking for.
20. januar 2024
Besvarelse fra FireplacesDirect
Hello Jack,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Customer service specialist was…
Customer service specialist was extremely knowledgeable and answered all my questions
6. februar 2024
Besvarelse fra FireplacesDirect
Hello Rusty,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Love the 42” wood burning fireplace !
Love the 42” wood burning fireplace !! Very good service & very fast shipping!!! I just ordered all the accessories!
19. januar 2024
Besvarelse fra FireplacesDirect
Hi Camelia,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.