Fireguardplus Anmeldelser 

249
•
TrustScore 1.5 ud af 5

1,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Bought 1 heat and 2 fire alarms in 2022. Battery guarantee was 10 years one failed in 2024 and other failed 2026 so no way 10 years on battery performance!! they beeped randomly as well, especially i... Se mere

Bedømt til 1 ud af 5 stjerner

I do not recommend using this company's products. One of the smoke alarms is chirping regularly which I assume is due to the battery failing. This unit has not been exposed to smoke and has onl... Se mere

Bedømt til 1 ud af 5 stjerner

Like lots of others I am now hearing an intermittent chirp from these smoke alarms bought in 2022 which looks like it’s triggered by temperature falling so with winter approaching I will need to repla... Se mere

Bedømt til 1 ud af 5 stjerner

This company dissolved in 2023 and it is illegal for it to continue to sell the same product - which has the short battery / chirping heat alarm faults that others here also describe. If you look at i... Se mere


Kontaktoplysninger

1,3

Dårlig

TrustScore 1.5 ud af 5

249 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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1,3

Alle anmeldelser

(249)

44 anmeldelser inden for de sidste 12 måneder

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Bedømt til 4 ud af 5 stjerner

Off to a bad start but very happy now

I would have given 5 stars has it not been for an issue with delivery and I did previously leave a bad review but I have just had my alarms fitted and am delighted.
The friend who installed them for me said to mention how easy they were to fit.
He had bought a different make and hasn’t managed to interlink them yet.
When I saw how easy it was I might have managed myself.
I take back everything I previously said about Fireguard+ and they have kept in touch to find out if I was happy with their product and yes I certainly am.
I should also mention that after I left my first review one of the owners of the company phoned me to explain about delivery delays and I was very impressed that he took the time to do that.
So yes I would definitely recommend this product and company.
Dorothy Bremner

10. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent

Ordered a standard pack. Remote faulty, replacement on way and team helped me with manual pairing instructions. At each contact point by email the service has been excellent. Have now ordered a further 3 standard packs for family members and would not hesitate to recommend this company.

9. december 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Ordered the starter pack from…

Ordered the starter pack from Fireguard, however order placed on 1st December but still not delivered. As previously stated by someone else, there's no way of checking your order or contacting the supplier.

7. december 2021
Uopfordret anmeldelse
Fireguardplus-logo

Besvarelse fra Fireguardplus

Hi Robert,

Our team has received your email at 10pm last night and replied promptly this morning. There was an attempt in delivering your parcel yesterday, but unfortunately nobody was in. I am sorry this has not been delivered successfully.

I can see that you have now diverted your parcel to a Parcelshop. Please don't hesitate in contacting us back if there's any further issue.

Customer Support Team

Bedømt til 1 ud af 5 stjerner

Made an enquiry for a large order for…

Made an enquiry for a large order for fire detection for several properties. A very competitive price came back. I asked if the 10 year battery life is guaranteed. They responded to say they give a 2 year warranty. That looks quite short, even if they lasted 5 years reliably you would offer 3 years surely? Asked for a phone contact. Was ignored and now they seem to have blocked my e-mail. Have now ordered the detectors from another company in England for a price somewhat lower (sorry misread prices in previous version of this post). (Response to reply posted 15/12/21) I note no response to the absence of telephone contact, nor to the short guarantee. Alarms have now arrived from the company in Alford.

7. december 2021
Uopfordret anmeldelse
Fireguardplus-logo

Besvarelse fra Fireguardplus

Hi John,

I am sorry to hear you are disappointed with our customer support service. You have sent your enquiry on Sunday 3pm, which was replied the very next day, Monday. I apologise if your further message has not been dealt with yet, we are experiencing a high volume of enquiries.

In response to your last enquiry, yes we have stock available for next day dispatch. Please don’t hesitate in contacting us again in the future.

Customer Support Team

Bedømt til 5 ud af 5 stjerner

I ordered a full set of smoke

I ordered a full set of smoke, heat and carbon monoxide alarms for our house. They were a very reasonable price and were delivered quickly. We had an issue with one alarm not networking, but Fireguard Plus sent a replacement straight away. Customer service was excellent. The alarms themselves are of a good quality and work brilliantly. They are very straight forward to install and use.

2. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fireguard linked smoke alarm heat sensor bundle

Recently bought a standard bundle from Fireguardplus, the order arrived well within the timescale quoted when I made the purchase. The linked smoke alarms and heat sensor were extremely easy to set up ( it took me longer to unpack the items than to pair them ). Having a remote control unit included in the system is extremely helpful as it means I can test/silence the units without having to find something to climb on to gain access.

25. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent

Excellent - ordered a pack of various smoke/heat etc alarms for the new scottish legislation - a piece of cake to turn on, link together and fit - simple instructions! The package also arrived quickly - I would thoroughly recommend this company!

23. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I ordered a standard bundle and also a…

I ordered a standard bundle and also a full bundle. I installed the full bundle in my own house. This was easy to install and the instructions were easy to follow. As to the standard bundle, I ordered this to install in my mothers house. As per instructions, I tried to pair them and test they were working. I could not get them to pair. On returning home, I tried to use my own remote and it worked. I emailed Fireguardplus about the faulty remote and a replacement was dispatched that same day. I installed it in my mothers home yesterday and it worked perfectly. 1st class customer service and a great product. I think that an improvement on the remote could be beneficiary for blind/partially blind people, where a braille nodule could be put on the test button.

22. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Ordered 2 smoke and 1 heat alarm from…

Ordered 2 smoke and 1 heat alarm from Fireguard and received them within a few days . Easy to fit with simple instructions and great product. I have noticed a few negative reviews which are mostly caused by the courier not the quality of the product.Due to my own experience i must say the service was first class.

20. november 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

I have had a similar experience to an…

I have had a similar experience to an earlier review. I was told my parcel would be delivered 12/11/2021. When I track it, it is still at the depot and is stated to be delayed. I cannot use the ‘let me fix this’ button as my order number and email apparently don’t match. This seems to be a problem with the courrier parcel2go. I have contacted fire guard plus and initially received a quick response but have not had a response since.

Edit: I have now had a response from Lauren at fire guard plus who have informed they will resend the items special delivery. Appreciate the quick response and solution.

19. november 2021
Uopfordret anmeldelse
Fireguardplus-logo

Besvarelse fra Fireguardplus

Hi Cassie, we replied to you within 7 minutes today and as mentioned in the emails, we are absolutely committed to solving the delivery issue. Please can you check your emails?

Bedømt til 5 ud af 5 stjerner

Excellent product and service.

Ordered Standard package on Friday, delivered on Tuesday, and installed on Wednesday. Easy to install just follow the instructions. Really pleased with this product, speed of delivery and cost. A lot cheaper than getting an electrician to install. Would certainly recommend product.

17. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent product and service.

Prompt delivery. The alarms look neat, modern, come with clear instructions, and are easy to install and set up. One query I had was dealt with almost instantaneously by email. I recommend these products especially if you need to comply with the new Scottish regulations coming soon.

15. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent product

Ordered the middle pack to meet the Scottish Government requirements that are being introduced in February. Great service from the company. Very well packaged with a leaflet giving clear instructions. The alarms are easy to link and attach to the wall with adhesive circles, plus there are also screws provided to attach to the ceiling. I would highly recommend this product.

14. november 2021
Uopfordret anmeldelse

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