The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my materials over the phone to confirm stock levels before ordering. Paul was really helpful several times now on the phone. The support side helped me via email, even after errors on my sid... Se mere
Virksomheden har svaret
I ordered smoke detectors on a Saturday. They did not arrive until Thursday afternoon. I would not mind but I paid £8.50 for courier delivery. Seems like The Fire Detection Shop is using Snailmail as... Se mere
I ordered smoke and heat detectors and a fire blanket. The two items appeared to come from different sites and I therefore paid two lots of postage. In fact they come from the same company, so I shoul... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Skrevet af virksomheden
Kontaktoplysninger
4,0
God
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Products all seem fine
Products all seem fine, however two weeks to deliver and no communication, was less than impressive
7. januar 2026
Uopfordret anmeldelse
No communication on an unfulfilled…
No communication on an unfulfilled order. If equipment I was ordering was advertised as in stock it should have been delivered first ,sales person said it should be with you the same.evening i phoned in,second person today said its not released by the warehouse no communicate, update absolute shambles of a company.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fire Detection Shop
Hi Silbar,
We are sorry for the lack of communication around your order, as this is not the standard we aim to provide.
You are right to expect clear and timely updates, particularly when an item is shown as in stock. We apologise for the confusion and for the frustration caused by the delay and the conflicting information you were given.
We are reviewing this internally to understand what went wrong and to prevent this from happening again.
Many thanks,
Fire Detection Shop
Excellent service
Placed an order, delivered in the allocated time, but with 2 items missing. Missing items dispatched immediately with no hassle. This is now our companies go to website.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Fire Detection Shop
Hi there,
Thank you for your feedback, it is greatly appreciated.
Kind regards,
Fire Detection Shop
1 star as I can’t leave less.
1 star as I can’t leave less.
No communication on an unfulfilled order. If equipment I was ordering was t in stock I would have ordered from elsewhere. Ignore emails and fail to communicate, absolute shambles of a company.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Fire Detection Shop
Hi there Michael,
We are sorry to hear about your experience.
This isn’t the level of service we aim to provide and we really do apologise for falling short here!
We have a dedicated support team that can assist you with this issue.
If this is unresolved, please reach out to support@firedetectionshop.co.uk and we will help you resolve this issue.
Many thanks,
Fire Detection Shop
Broken promises and theft of money
I bought 2 vape alarms over £300 they arrived but not as described it was hard work to get return information and when I did follow their instructions I waited for 3 weeks then checked my postal tracking they confirmed they had received them and would provide a full refund. Nothing they promised a 7 day wait nothing. I have to describe them as thieves. There is enough dishonest companies out there and here is another one for the list. If they steal money what are their products like? I wouldn’t trust my safety with their products.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Fire Detection Shop
Hi there Graham,
We are sorry to hear about your experience.
We can understand your frustration caused by the product and the delays.
This isn't the level of service we aim to provide and we thank you for your feedback.
Regarding the vape alarms, we do have a technical team that could help find you a solution to your requirements.
If this issue has not been fully resolved yet, please contact our team at support@firedetectionshop.co.uk with your order number.
Kind regards, Fire Detection Shop
Delivery took too long!
I ordered smoke detectors on a Saturday. They did not arrive until Thursday afternoon. I would not mind but I paid £8.50 for courier delivery. Seems like The Fire Detection Shop is using Snailmail as their couriers. Too slooooow delivery time!
25. oktober 2025
Uopfordret anmeldelse
I spent £200 on an alarm that is…
I spent £200 on an alarm that is supposed to detect THC/cannabis smoke Although the smoke is so bad in the room at this very moment, being Saturday night and therefore drug addicts are in the middle of a session, the alarm is silent. What a complete waste of money. What a joke of a product. The instruction leaflet was also translated from Chinese and makes no literal sense. I might have shrugged my shoulders if the product was £20, but £200! I'm so angry about this
27. september 2025
Uopfordret anmeldelse
Besvarelse fra Fire Detection Shop
Please accept our apology - the Vape detectors as shipped do require configuring to enable "local alarm sound" please feel free to contact our office and one of technical staff would be more than happy to talk you through the process.
Paul FDS
No communication,don’t have items in stock after paying !!
So I have used this company on several jobs and the last few orders and jobs have gone down hill . Regardless of that I placed my order Monday to be assured all on stock pay now , your delivery will be with you Tuesday / Wednesday . Iv had no emails or confirmation , it’s now Thursday so iv decided to call the shop to be told it hasn’t been sent because they don’t have the items in stock , they don’t no when they will have them in stock , but now they can send the fire panel by tommorow but not the other items .
Job hand over is tommrow to which I cannot complete through there incompetence and lack of communication. I will not be using them again
4. september 2025
Uopfordret anmeldelse
Chrome stand identifying as a red one
Hi, ordered a chrome fire extinguisher stand and was sent a red one, having to spray it satin black now as it is in a shop doorway and no time to return. Having said that the item arrived quickly.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Fire Detection Shop
please can you contact our office to discuss as we are unable to locate your order for this product?
Paul FDS
PLACED AB ORDER YESTERDAY AT 13;58 AND…
PLACED A ORDER YESTERDAY AT 13;58 AND I HAVE ALREADY RECEIVED THE PACKAGE THIS MORNING BY 9;15AM
OUTSTANDING SERVICE.
12. august 2025
Uopfordret anmeldelse
THIS IS WHAT CUSTOMER SERVICE SHOULD LOOK LIKE!
I recently purchased a fire alarm system from this company and honestly if I could give 10 stars I would! The customer service is probably some of the best I’ve ever had in the UK and from the moment I called to ask for advice on what I needed to the actual installation, these guys were unrivalled - particularly Paul Marper who not only walked me through the installation with incredible patience and skill but also went out of his way to help make sure everything worked - and this was all by telephone!!! This company actually is the only company I would ever use from now on when it comes to fire alarms or equipment. Please give Paul a raise!!! Thanks
5. maj 2025
Uopfordret anmeldelse
No don’t use
Took order and money and be er kept me in the loop
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fire Detection Shop
Good afternoon Cindy, many thanks for your patience whilst we sourced the product to complete your order.
Paul - FDS
DO NOT USE THIS COMPANY
Selling they don't have in stock and leaving clients with 14 day waiting periods to get funds back
13. februar 2025
Uopfordret anmeldelse
Same as everyone else - misleading courier time
Same as everyone else. A 1-2 day delivery service on the website. I gave myself 9 days until the Job incase there was any delay. Called up a week later to track the order and told that the parts wouldn't be with them for another 7-10 days. I found out that they are migrating their website and the stock on the new website is showing full, even if it is empty - Unsure why this couldn't be put on the website. Or a heads up to call up to find out if there is stock available before purchasing. Not acceptable.
15. januar 2025
Uopfordret anmeldelse
items arrived within 2 days
items arrived within 2 days, and were perfect, as described
5. november 2024
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