Review for individual staff. Excellent customer service from Sheila, who went the extra mile to finish setting up a demo webinar for me - even though this help was (I sensed) not strictly her obligati... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My application got a little stuck, so I sent a support email request. This didn't get answered all that quickly but my follow-up call got answered almost immediately, I was quickly put through to t... Se mere
The bank is useless for day to day banking e.g., making a simple sterling transfer from Fineco sterling account to another sterling account in the UK takes at least two days and vis-a-vis, but it... Se mere
Virksomheden har svaret
INCOMPETENZA E DISCUSSIONI CONTRADITTORI TRA LE PERSONE HELPDESK. Ho richiesto un documento della carta credito, ho scritto, ho chiamato. Se parli con più persone, danno informazioni contraddittori e... Se mere
Virksomhedsoplysninger
Om FinecoBank UK
Skrevet af virksomheden
FinecoBank is one of the leading FinTech banks in Europe, listed and part of Euro Stoxx 600.
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
DISCOVER MORE
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
Kontaktoplysninger
Via Marco D'Aviano 5, 20131, Milano, Italien
- support@finecobank.com
- finecobank.co.uk
2,7
Under middel
493 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Am very satisfied with your services
25. maj 2022
Uopfordret anmeldelse
I'm still interested for my Fineco…
I'm still interested for my Fineco account I try to manage my transaction soon and I am so happy with my Fineco bank
24. maj 2022
Fineco is not a bank
Fineco is perfect for online brokerage but it is NOT A BANK and operators will struggle even with a simple transaction check.
I am now waiting a week to get an answer by mail about a transaction and the support is hopeless.
Go for HSBC Currency if you need a double currency account.
4. maj 2022
Uopfordret anmeldelse
Besvarelse fra FinecoBank UK
Hi Carmelix,
we are sorry to read about your negative experience. Fineco is a bank, operating in Italy for over 20 years and since 2017 also present in the UK, you can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1). As a bank it is our duty to offer our customers high standards of security, for this reason we have verified your position and after due diligence we have completed the transaction you requested. For any need please consider our costumer care always at your disposal, Thanks
Fineco team.
Request promptly addressed
Request promptly addressed. Total lead time of 2 days to open an ISA could be faster
28. april 2022
Telephoned in response to an email…
Telephoned in response to an email message I had received. Excellent and very helpful customer service.
27. april 2022
Uopfordret anmeldelse
Great platform with FANTASTIC customer service!
Opening the account was easy and quick. I have had a few technical glitches which the Customer Service folk have been fantastic at sorting out. The platform is great, and the rates and range of services easily the best I have seen. So far so good!
25. april 2022
Very friendly staff and trying to help…
Very friendly staff and trying to help and solve my issues...
22. april 2022
Uopfordret anmeldelse
Best broker and bank
Been a daily client for several years now, and I'm getting great support, low fees and all the tools I need. The only improvement point I would like to see are the quick GBP transfers that the high street bank have been offering (with credit time within 2h), otherwise it's great
20. april 2022
Uopfordret anmeldelse
Quick resolution to a technical issue
Recognised and got a technical issue resolved very quickly. Bravo!
19. april 2022
Polite, prompt, clear, solution provided, problem resolved.
Polite, prompt, clear, solution provided, problem resolved.
Grazie mille!
Cordiali saluti.
14. april 2022
Uopfordret anmeldelse
Good and professional service
14. april 2022
Uopfordret anmeldelse
Still getting to know
I am a newbe and can not really give any real comment. But I will be back to give you more.
10. april 2022
Excellent customer service.
7. april 2022
You get what you pay for
A few months ago, I decided to open an account with them but the process is so lengthy and cumbersome so I gave up. I have trading accounts with Barclays, Fidelity and Hargreaves but because of lower charges, I was tempted to try Fineco.
Right now, I am in process of opening an account with them again but after reading some latest reviews from a few people here, I won't bother. I was mainly interested in trading ETFs which I trade very actively but if it means I would have to call them to trade ETFs ( as someone said), NO THANKS. I would rather pay a little extra and trade with industry leaders.
Another issue is...language barrier. I tried to get some information over the phone but the person on the other end could not converse properly.
6. april 2022
Uopfordret anmeldelse
Besvarelse fra FinecoBank UK
Hi Dave,
We are sorry for your negative experience
We have sent you a contact request.
Please reply to the email sent by Trustpilot so we can contact you.
Thank you
Fineco Team
Really helpful
6. april 2022
Uopfordret anmeldelse
Fineco Bank wants to have UK business…
Fineco Bank wants to have UK business but unfortunately it does not compare with UK high street banks. Bank to bank transfers are just too slow. Even if you make a sterling to sterling transfer it takes 24 hours, provided you do it before midday, but up to 2 days if you try after midday. Currency conversions take up to 2 days. So in other words if you want to transfer euros from say France to pay a bill in the UK it could take you 4 days ie 2 days to convert the money from your Fineco euro account to sterling and another 2 days to make the bank transfer. I was told that this is because Fineco is an Italian bank, that this is current practise in Italy. Well I can use a UK high street bank and make transfers from a euro account & convert to sterling with Revolut in a few minutes. Fineco service is however very good but just a pity that their banking is so antiquated. The investing part of the bank is also good and efficient.
31. marts 2022
Uopfordret anmeldelse
Besvarelse fra FinecoBank UK
Hi James,
we are sorry to read about your bad experience. We are working to speed up money transfer times. As for currency exchange, the available balance is updated immediately, while the opening balance takes a couple of days to process. Fineco is constantly evolving and we always try to provide the best experience to our customers. Thank you again for choosing Fineco and do not hesitate to contact our Customer Service.
Thank you
Fineco Team
I had a query and it was answered fast…
I had a query and it was answered fast and with clarity. Thanks
24. marts 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.