Fine & Country Anmeldelser 

F&C are not the cheapest agents but when you are one of their clients it is very clear what your money is buying.

From the first moment, the team are ‘on it’ and a sale for us was secured very quickly where a previous agent had struggled to even get viewings.

Our chain was not a straight forward one and fraught with issues but Tania was always in touch and pushing everyone relentlessly to move forward. This did not stop if Tania was out of the office with Sue and others taking up the mantle.

We finally completed yesterday and I couldn’t be happier with the service we received from F&C. Cheaper agents are a false economy and this is a complicated process. I would unreservedly recommend.

I approached Fine & Country to discuss selling my property, and the experience has been incredibly disappointing. After an initial positive chat, communication fell off a cliff. I was repeatedly told I’d get a call “tomorrow,” but days and then weeks passed with no follow-up and no clarity.

I’ve had to chase multiple times, only to receive last-minute excuses or silence. For an agency that positions itself as “premium,” the service has been anything but. Being ignored and left waiting is not just unprofessional, it shows a real lack of respect for potential clients.

If this is how they treat you before they’ve even won your business, I hate to think what the experience would be like once they have.

I would definitely not recommend them based on my experience.

Andrew and the whole team were great from the very outset. The property description and photos were fantastic, and care was taken to get plenty of information about our property to pass on to potential purchasers. Andrew called me when he said he would, and was always available when required. Selling a property in this market has taken time (6 Months) but F&C could not have done more.

F&C sought us to market our property. It was already with another agent and gaining Viewings. Jack Rees promised a launch with an open day. This was cancelled as after 3 weeks not a single person had registered. Subsequent viewings (just 3 in 5 months) gave us not a single word of feedback.

Helen Ed, and team
I am writing to express my heartfelt gratitude for all your support and professionalism in helping me sell my house, particularly during such a difficult period following the passing of my husband. The past months have been incredibly challenging, and your sensitivity, understanding, and expertise have made a world of difference.
From the very first meeting, you demonstrated genuine compassion and guided me through every step of the process with patience and reassurance. Your attention to detail, clear communication, and willingness to answer all my questions helped to ease my worries and gave me confidence in the decisions we made together.
I truly appreciate the extra care you took in managing viewings and negotiations, always respecting my wishes and ensuring that the process was as smooth and stress-free as possible. Thanks to your hard work and dedication, the sale was completed efficiently, allowing me the space and support I needed to focus on my family and begin to move forward.
Thank you once again for your kindness and professionalism. I could not have asked for a better team to help me through this difficult time. I will always be grateful for your support.
With sincere thanks,
Deborah Murray

The team were very helpful and professional, they chased every week for updates and kept me informed all the way through.

F & C were excellent and so professional from the start. The selling process was pretty awful, but the team ensured that the sale of our house and the management of the chain was handled as best as possible. They were attentive and nothing was ever too much trouble. I would highly recommend

Elizabeth was our estate agent for several years. She was very professional and offered great advice. She quickly found quality tenants for our property and offered great ongoing support.

We have recently purchased a property through Fine & Country in Marlborough and the whole experience has been excellent. From the first viewing, through to negotiation and sales progression, Pip was thoroughly on the ball, always available and quick to resolve any obstacles that came our way. A big thanks to Pip and the F & C team.

Excellent experience working with Elizabeth. Couldn’t recommend her highly enough

Terrible service. Alexandra Bentley (Director and Co-Owner of Fine & Country Lanseria and Hartbeespoort), does not arrive for her appointments. We are all busy. This is very disrespectful behaviour. Agents like this gives brands like Find & Country a bad name.

Terrible experience. A colleague shared this information with me. Do not trust a word PAUL HARDY, Fine & Country Flyde Coast says. A person could form the opinion Paul Hardy is nothing more than a second rate scammer.

Sold a property to a colleague that had several dangerous defects including flooding of the property.(please see attached video one of many others) These defects were known to Paul Hardy and he allegedly hide the information from the buyer during the entire sales period.

Anyone currently going through the process of buying a property whereby Paul Hardy, Fine & Country, Flyde Coast is involved, then it is strongly advised that they should reconsider and seek legal protection before moving forward.

It is strongly advised that people do not use this agent if in connection to a property.

Formal Complaint and Service Review
​To: Fine and Country Estate Agents (Isle of Wight)
Date of Incident: Tuesday, October 29, 2025
Property Address: Nelson Drive, Cowes, Isle of Wight
Client P. C. and Ariel Chavarro Avila
​I am writing to express my profound dissatisfaction and to lodge a formal complaint regarding the service received following the arranged property valuation appointment at our home on Tuesday, October 29, 2025.

​1. Breach of Trust and Unauthorised Substitution
​Our primary disappointment lies with Fine and Country for a significant breach of professional conduct. We arranged a valuation directly with your agency; however, without any prior consultation, notification, or opportunity for us to consent, the appointment was outsourced to Pittis Estate Agents.

​This decision, which deprived my partner of the fundamental right to choose who enters and assesses his property, demonstrated a complete lack of respect for us as potential clients. We expected the bespoke, high-end service Fine and Country advertises, not an unannounced substitution.

​2. The Agent's Unprofessional Conduct and Disrespect

​The agent sent by Pittis, identified as N___l, arrived on time but exhibited an utterly unprofessional and negative attitude from the outset.

​Our property is a very contemporary, minimalist, and open-plan house that has been recently renovated to an exceptionally high standard. The features include:
​Ground floor: Open-plan sitting room, dining room, and kitchen area, a fitted bathroom with a shower, ample cupboard space, and new French doors opening onto a gorgeous, sunny, and protected patio garden.
​First floor: Three bedrooms (two comfortable doubles and one single), a main bathroom with a lovely walk-in shower, and brand new roof insulation and finally a separate spacious garage with a small piece of land.

​Despite the obvious quality and significant investment in the renovation, the agent was overwhelmingly negative. He spent the duration of the visit focusing on the poor current state of the UK property market and offered continuous, dishearteningly negative feedback on every aspect of the house.

​3. Dishonest and Disrespectful Valuation
​The agent concluded his visit by stating the property's value had to be around 250,000."
​This figure is not only deeply insulting but also fundamentally dishonest and disconnected from the local market reality. Professional investigation of comparable sales clearly shows that even renovated council estate properties in Cowes are not available under this price point.

​Following his disheartening visit, two separate, professional estate agents valued our property at £300,000. This confirms the Pittis agent's valuation was wildly inaccurate and suggests either incompetence or a deliberate attempt to manage expectations downwards using fear-mongering tactics.
​Conclusion
​The entire experience was deeply upsetting. My husband was left feeling heartbroken after the agent's negative assessment and disrespectful attitude.

​We require a formal explanation from Fine and Country as to why our appointment was substituted without permission. Furthermore, we demand an acknowledgment of the unacceptable standard of conduct displayed by your partner agency, Pittis.

​As a direct result of this experience, we intend to post the following ratings:
​Fine and Country Estate Agents: 1 Star
​Pittis Estate Agents: 0 Stars

Trust Pilot does not allow me to set the 29th of September as the date of the incident.

Fine and country estate agents in Hove carried out a very high end operation that sold our house in a week. Dominique recorded an aspirational video at the property that peaked interest across the board, and after the initial offers, Matt was comprehensively engaged in making sure the sale proceeded smoothly for all involved.
In conclusion, we were very happy with F&C, an excellent experience and would highly recommend. Good job!

From start to finish a very good experience as a property buyer. Everybody I interacted with (Dominique, Lara, Matt) was professional, responsive and friendly, never forgetting however that they were acting on behalf of the property seller. Thank you all for your support.

I had been watching a property that I was interested in but was already Sold STC. I recently saw this property become For Sale again so I contacted the Colchester branch to enquire about it. My email contained the question "Do you think the vendor would consider an offer below the asking price?" - perhaps this was cheeky but knowing it had been on the market a long time and that a sale had fallen through I thought I would ask. I was responded to by Richard Seeley who did not answer the question, did not invite me to view nor did he ask me any questions about my situation. Instead he was curt and presumptuous. Having looked at their recent reviews and that a lot of their properties are unsold at this branch I wonder if actually they're going under and have just given up. So what did Richard say? He said, firstly "We wouldn't accept an offer from someone that hasn't viewed the property, and my vendor is not looking for a quick sale." I did not make an offer and it's a good job their vendor isn't looking for a quick sale as it has been on the market for 10 months (minus the 1 it was 'sold stc' for) and with his attitude it'll likely be for sale for a lot longer still. But what a nonsensical thing to say. I'd accept an offer (again- I didn't make one) from someone who hadn't yet viewed my property but I'd probably request they not mark it as sold until everything was in order. This is a rare occurrence I'm sure but to be so dismissive is extremely poor service. And that his vendor isn't looking for a quick sale; so are they looking for a slow sale? Richard, think about what you are writing please. Richard went on to say "...so in short if you're looking for a bargain to flip for a profit, this probably isn't the one" that was the presumptuous part. Clearly Richard Seeley has either given up or is leaving the company soon because if this is a reflection on how they treat potential buyers then they're not going to sell very much. If you've made it this far and are considering selling your property please look elsewhere and don't be lulled into paying ANY fees upfront. If your property is on Rightmove with decent photos, floor plan and write-up then it will be seen and you'll often find smaller independent agents are the ones that will go the extra mile because they really have to.

After paying the £2k listing fee for a supposedly premium experience we were thoroughly disappointed at almost every stage of the process on the way to getting our home onto the market. Communication was poor and unprofessional and questions from us along the way were ignored. So much so that we decided to switch to a new agent before viewings could commence. A waste of time and a very frustrating experience all round.

We put our house on the market with Fine and Country in Buckingham in 2022 and are about to remarket the property and I just realised how horrendous our experience was. We were conned into paying a 1,000+ GBP marketing fee as they said the would be marketing the property (which is in Buckingham) to London buyers which they possibly did and it is this that persuaded us to sign up. A young lady gave us a quote to 'dress' the house and we discovered she hadn't even gone to the property. Once we had paid the marketing fee, we had to help them rewrite the sales brochure over a period of weeks, due to repeats, spelling mistakes and incorrect plans. It was an absolute disaster from beginning to end. I trust the 2 guys we dealt with have gone on to pastures new. We asked for weeks for a For Sale board as the property is in a conservation area and has quite a lot of footfall and they finally put up a cheap plastic one as apparently the wood was too heavy for the drain. After months, we never had one viewing and the only positive was some OK pictures of the property. Experience was in 2022.

Had property on with F&C for three months .Their valuation but did not have one viewer. The communication from the staff was appalling. Would never use this company again

We recently bought a house in Milton Keynes with Fine and Country. Mark did an excellent job, arranging visits at convenient times, following up on all our questions, and keeping the process moving. We received prompt answers to our queries even out of office hours. He even stayed in touch after the sale had gone through, helping to tie up a few loose ends.