Proper shit bulgiarlan company i got 1500€ credit paid for 4months like 700€ and still i done early repayments and still paid 1500€ the shittesr company ever fck them all
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely disgraceful company!, I had used them a couple of times previously, and paid promptly on every occasion! I got declined and called them to ask why? Was told they had been having techni... Se mere
Awful company, avoid at all costs. Ridiculously high interest rates, and will constantly offer you more money. Do not do proper credit checks and fail to provide service they should offer and do due d... Se mere
Couldn't pass from the registration process. Done the ID verification, but was unable to proceed because the software was giving an error. Contacted support, but they didn't help, told me to repe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Application can be completed in 2 minutes. All applications will be subject to credit vetting and affordability assessments. 7 DAYS A WEEK. First-time customers can borrow up to £500. Existing customers, if they qualify, can borrow up to £500 as a MicroLoan or up to £1000 as an instalment PlusLoan. Representative example: APR 1270% if borrowing £400 for 4 months. Interest: £265.48. Interest rate: 292% p.a. (fixed). Total amount repayable: £665.48 by four instalments of £166.37. Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk
Kontaktoplysninger
Suite 318, 25 Goodlass Road, L24 9HJ, Liverpool, Storbritannien
- 0151 601 8611
- customercare@ferratum.co.uk
- ferratum.co.uk
1,1
Dårlig
856 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
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Besvarelse fra Ferratum
Hi Eve. I'm sorry you aren't happy with your experience. Our lending policies are reflective of our stance as responsible lenders and are in place to protect our customers.
Bad customer service
I took out a loan and my first payment was rejected as my debit card expired. Benn trying to contact Ferratum on phone number and mobile but no answer. I asked for a call back from the automated service and still no one calls. I received and email for notice of arrears with a contact number which no body answers. I understand I owe money and would like to pay back soon as. I even sent an email to which no one responds. Really bad service
2. januar 2018
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Vishal. I'm sorry you've not been happy with your experience. We've had a member of Customer Services look into your account and they will be in touch shortly.
I’m really annoyed
I’m really annoyed, I understand that my card was charged 16 pence to make sure it was valid. So why then have they now taken £31.86. I was told this was a loan with no upfront fee. It didn’t do that the first time I got a loan. So now I’m down 31.68 so I will be contacting the financial ombudsman as well as showing my banks fraud department my credit agreement where it says nothing about a fee of £31.86.
Note also I have text, rang and emailed you about this today...... no answer to any. Was told you would ring me back. No call.
21. december 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Jen. We do not charge customers any extra fees or charges aside from the interest agreed to when the loan is taken. If you are able to contact us, we can take a look at your account to clear this up. You can contact us by phone on 0151 601 8611, text us on 07860 020302, email us at customercare@ferratum.co.uk or drop us a line on Facebook https://www.facebook.com/FerratumUK/.
Requested loan 24 hours ago
Requested loan 24 hours ago, approved and ‘paid out’ yet received nothing, have had text saying payment within 2 hours and yet nothing
17. december 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi James. We'd be happy to take a look at this for you, please get in touch with the team if you still need help. You can contact us by phone on 0151 601 8611, text us on 07860 020302, email us at customercare@ferratum.co.uk or drop us a line on Facebook https://www.facebook.com/FerratumUK/.
Absolutely rubbish!
Absolutely rubbish!! No form of communication
I too have been having the same problem not being able to talk to an agent regarding my outstanding balance. or vice versa no one has tried to contact me
I really don't know what else to do at the moment
I'm sure they do this so they can charge interest to customers that haven't a clue how the system works
14. december 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi. We are dedicated to helping all our customers in any way we can. Please remember you can contact us by phone on 0151 601 8611, text us on 07860 020302, email us at customercare@ferratum.co.uk or drop us a line on Facebook https://www.facebook.com/FerratumUK/.
We'd really like to help you, so please drop us a line using any of the methods listed above.
i have recently tried to repay my …
i have recently tried to repay my loan..i have phoned the contact number..the automated message tells me to enter my mobile number to repay my loan...i have no confirmation whether my payment has been successful or not...im not on facebook either....is their any other way to pay back my loan? im hoping that im not being charged interest everyday because im not going to pay for it.
6. december 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Nilesh. I'm sorry you've had difficulty with your repayment. If you need to contact us, you can also text us on 07860 020302 or send an email to customercare@ferratum.co.uk.
Never answer the phone
Never answer the phone, you just get cut off by their automated system and don't get a call back when requested.
Am sure I'll get a reply saying to contact them on Facebook, but who wants to do that?
1. december 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Leon. Sorry that you've been experiencing difficulties. We'd like to help you as quickly as possible. As well as calling, texting and email, we encourage customers to get in touch on Facebook too. Please let us know if you'd like any help, and we'll always do our best to resolve your issue.
Can't contact them
Can't contact them, want an early repayment I've text "TAKE PAYMENT" I've also used their automated phone service, I've tried to speak to someone but the automated service just shuts me out. I'm still being charged interest daily as I wait....unacceptable.
28. november 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Paul. We'd really like to help you with this, if you can send us a message via Facebook, I can organise a call back as quickly as possible https://www.facebook.com/FerratumUK/
I always use ferratum they are really …
I always use ferratum they are really reasonable rates and always do what they can to help , iv never had a problem borrowing from them .
21. november 2017
Uopfordret anmeldelse
Great loan company
Amazing company. You guys should be proud to use their services. They need to fix their communication then this will be perfect.
20. november 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Alex. Thanks so much for the great feedback, we're happy to help. We've been working to improve and upgrade our services recently, and we hope this improves any issues you've experienced.
I have chosen 4 stars simply as they …
I have chosen 4 stars simply as they are very hard to contact. Money came very quickly and application in easy steps with speedy results. Just need to answer the phone.for customer to speak with a real person
17. november 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Emma. Thanks so much for taking the time to leave us feedback. We've recently been working to improve and upgrade our services, and we hope this improves any issues you've experienced.
looks good but idont the finale result …
looks good but idont the finale result do not cear whatnthey doing
7. november 2017
Uopfordret anmeldelse
Never again!
I've have called several times during each hour since 9am and have failed to reach anyone. I've even requested a call back this morning. I'm now going to incur extra charges and all I wanted to do was repay earlier. This will be the last time I use Ferratum. Other payday loans are much more straightforward and so much easier to contact.
3. november 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Preeti. I'm sorry to hear you've been having issues getting through to Customer Services.
We apologise for any difficulties you've experienced. If you are trying to repay, please do send a text saying TAKE PAYMENT to 07860 020302 and the Customer Care team will process it as soon as they can, although this may be slower than normal due to the high text and call rate at this time.
If you can contact us on our Facebook page, we can try to arrange a priority call back for you https://www.facebook.com/FerratumUK/
We’re good for a while now they have
We’re good for a while now they have changed systems there rubbish they don’t wanna lend people money as easy as they use to and you have to jump through hoops now to get a quick no hassle loan. And there phone lines are always busy.
1. november 2017
Uopfordret anmeldelse
Besvarelse fra Ferratum
Hi Lianne. Thanks for taking the time to leave your feedback. Unfortunately, we have experienced some technical difficulties during our essential maintenance work this week. I'd like to assure you that the upgrades to our internal systems are essential for our ability to continue to provide the best service for our customers.
We're working as hard as we can to have our systems back up and running as quickly as possible, and we do appreciate our customers' patience during this time.
Always a great service
11. oktober 2017
Uopfordret anmeldelse
Simple and so straight forward
Simple and so straight forward - saved me a lot of time! Would highly recommend.
10. oktober 2017
Uopfordret anmeldelse
no hassles and money transferred quickly
10. oktober 2017
Uopfordret anmeldelse
great service
7. oktober 2017
Uopfordret anmeldelse
Brilliant company
Brilliant company, very easy and straightforward. Would certainly recommend 100%.
4. oktober 2017
Uopfordret anmeldelse
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