fergusonsplumbing.com.au Anmeldelser 351

Evil company, must be paying for these reviews. Known scammers, have lost their plumbing license several times for ripping off vulnerable people. Advertise a $0 call out fee but then scam you into $1200 "search and discovery" which means nothing. Horrible pressure tactics to convince you to pay their absurd fees. Avoid at all costs. Will be reporting to all relevant authorities, hopefully they lose their license again.

Subject: Allegations of unconscionable conduct:

Date: 23-10-25

To whom it may concern,

I am a customer of Point Plumbing Ltd (ABN 11 164 770 852) who are now trading under Australian Trades Pty Ltd. At this time, their current business names are also Willson's Plumbing NSW, Anderson's Plumbing Australia, Lloy'ds Plumbing & Gas, Bob's Plumbing NSW and Truefix Tradie.

On the 19th of August, 2025, the NSW Building Commission took disciplinary action by suspending their trade licence for 60 days.

On the 27th of August, 2025, the NSW Building Commission issued a public warning, stating, 'NSW consumers are warned not to deal with Australian Trades Pty Ltd (300418C) and Charbel Alha (190178C) in connection with residential building works or plumbing and drainage works because of the risk that consumers may be exposed to unconscionable conduct, use of unfair contract terms, and undue harassment and coercion.'

I engaged with the company in April of 2025. I state the following in brief:

I am living on the Disability Support Pension and did not have hot water for several days. I contacted ‘Dan’s Plumbing’ using their website and was approached by ‘Ferguson's Plumbing.’

Unnecessary charges. It included accessing the hot water unit, main power supply, main water valve and turning them on and off, as well as a charge to remove the trade waste from the site. I discovered that other companies do not incur an extra charge for removal, as it is already included with their service.

Overcharging. The company charged me 57.3% more than the market value of the hot water unit. It was purchased from Reece, a plumbing supplier, for $1,227.93 and sold to me for $2,880.52, making an extra $1,652.59. In addition, their total fees (including the 10% pensioner discount) were $7,228.99 to investigate ($476.19) and replace/install a hot water unit ($6,752.80). A quote from a competing service would charge me in total (including the 10% pensioner discount) $2845.13.

A gag clause. As my dispute was about a 10% deposit that is unpaid, I was offered a fee waiver on the condition that I did not engage in conduct which could be seen as tainting their reputation (like writing a review) and that I treat all discussions and negotiations confidentially (discouragement from making a report to Fair Trading or seeking legal advice), and this is the final settlement.

An admission of charging more than market value. I spoke to a customer service agent named [Name Removed]. In my concern, I stated that 'I still have been overcharged.' [Name Removed] repeated how 'there is no such thing as overcharging, as our prices are not regulated.' I responded with, 'then why did the company charge nearly double for the hot water unit in comparison to the place supplying them?' [Name Removed] stated, 'We can do that because there is no price regulation, and we can set the price.’

Scare tactics. [Name Removed] stated, 'I would like to work on this, but I would prefer we didn't go to Fair Trading or the Tribunal. I have been to fair trading and won several times; they will tell you the same thing as I am telling you now there is no such thing as overcharging,' and you run the risk of not receiving anything. We would also lose 10% - 20% from Humm, as we pay your interest fees. There is no clause in any contract stipulating that they pay my interest fee.

Hurtful comments about my disability to discredit my concerns. [Name Removed] stated ‘how can you manage this without a carer? Do you have a carer?' ‘how could your mother leave you in charge of this, who is she to do that?'

In reference to unlicensed electrical work, I sought legal advice from the Home and Building Advocacy Service (HOBAS). The solicitor stated the company did not have the appropriate license at the time of this review.

01-04-26 Update:
It has been revealed to me at NCAT on 01-04-2026 that the electrical work conducted was under supervision of a licensed individual. I have made changes in my wording to reflect these changes and the accuracy of my statements.
* Removed 'Allegations of Unlicensed Electrical Work' in my title.

Tread carefully - quote ended up being a lot more than expected. Today I came across some news too which is why I am grateful I did not proceed. Google their name and you will see.

I'm sharing my experience as a warning to others. This business, which uses multiple trading names, quoted me what I felt was an exorbitant price when they knew I was desperate to get the job done. While I take responsibility for accepting it under pressure, their business practices felt predatory.

I cannot recommend them. Please do your own research on this company before making a decision. I had to leave one star to be able to share this review.

Wow if only i had read these reviews before engaging Bob's Plumbing to unblock a toilet in our house. It ended up costing us around $8K to supposedly clean out the lines to the front of the property and reinstall the toilet that they broke.
It makes my husband, and I physically sick at the amount of money we have been ripped off for. I don't know how they can live with themselves charging such exorbitant prices. DO NOT USE THIS BUSINESS!!!!!!!

this company is extremely dishonesty, ripping people off. Charging very expensive but did not do the proper job!!!

Absolutey horrible people. Way over charged me more than 10 times than what I should have been charged. DO NO USE THESE CRIMINALS.

🚨WARNING🚨
Do your research, get a second quote, overcharging and aggressive tactics are this business’ bread and butter.

First thing's first, I have no one but myself to blame for using these alleged rip-off merchants. I was in a bind, there was a gas leak in my apartment, my tenants had been without hot water or heating for over 24hrs and I contacted the first supplier to come up on Google. They quoted me a price to repair 1m of gas line from my stove to the outlet at $3,100. I advised the plumber at the time this seemed “exorbitant” but was in a bind, so agreed to the quote hoping it was an error I could rectify after the fact. I will admit the work was completed in an hour (which would suggest an incredibly straight forward procedure) and to a decent standard. This is where the alarm bells began.

After consulting with a plumber of 40 years experience they advised this type of job should’ve cost around $500.

I called the office the next day to bring this information to light and ascertain whether an error had been made with the costing. Immediately I was accused of defaming them for suggesting they overcharged, condescended by the suggestion I have no idea about overheads and even threatened with legal action and debt recovery. Given this response I suspected that this was a normal operating procedure for the business and started doing some digging to initially come across this (NB Trust Pilot does allow external links so have added Google queries for convenience):
- ACA expose: Google "A Current Affair Fergusons Plumbling"
- And a Reddit Thread compiling all of their negative practices here: Google "dodgy tradies hire reputation management firm reddit"

Since the completion of the works, we have been back and forth to try to come to a reasonable and fair resolution, below is the timeline of the series of events that followed.

- They offered a measly $400 discount
- I accepted the discount on the condition that they send me an itemized invoice including parts used, brands, part numbers and a breakdown of labour
- They sent back an invoice with two line items, no breakdown of parts or labour as requested and as is required by law - Google "ACCC receipts-bills-proof-of-purchase"
- They also added a clause to the invoice that upon accepting the $400 discount, I would not disparage or harm the business
- I have decided to forgo the measly amount of money in order to ensure I can warn others about this business’ allegedly nefarious trading practices
- 🚨WARNING🚨 I suspect they also use a myriad of other businesses to obscure their predatory behaviour
- Their ABN is registered to Australian Trades Pty Ltd Google - "11164770852" but I have been contacted by
- Fergusons Plumbing (the business I originally contracted)
- Point Plumbing another trading entity under the above ABN
- As well as Dan’s plumbing
- The other trading businesses operated under the above ABN are:
- TRUSTY TRADIE
- Truefix Tradie
- BOB'S PLUMBING NSW
- LLOYD'S PLUMBING & GAS
- ANDERSONS PLUMBING AUS
- Dan's Electrical
- Willson's Plumbing

Please, please be careful using any of the above businesses and expect to pay over and above market rates and be treated unconscionably. There are a couple of hypotheses I make about the organisation:

- They’re only listed on pay-to-play consumer review sites 🚩
- Such as
- Product Review . com . au
- Trust Index . io
- Trust Pilot .com
- On these sites the business only has 5 star reviews, all of which have an eerily similar format 🚩
- OR 1 star reviews that go into great detail about their trading practices (none of which are positive) 🚩
- No Google reviews as I suspect these are harder to cleanse than the sites cited above🚩
- And their cleansing practices are noted in the Reddit Thread above
- They operate an absurd amount for trading entities (as detailed above) I suspect to obscure the well-documented abhorrent trading practices 🚩

As a consequence of my experience with the business I have have left reviews on each and every entity the parent business operates under. I’ve also contacted Google to report them as a scam advertiser and the product review sites that they’re listed on, advocating for their removal.

If I can save one person from going through the hassle I’ve had to endure dealing with these alleged rip-off merchants, this review would’ve been worth it.

A criminal operation that also operates under Dan's plumbing and Bob's plumbing. Under the name of Dan's plumbing they charged my wife $1,200 to unblock a toilet (took them 30mins) quoted her $12,000 to "fix the problem", and pressured her to sign up then and there via a deposit. They also quoted her $2,500 to replace five sink wastes. Five replacement wastes are $150 from Bunnings and require the removal of one nut to remove them. When my wife posted a one star review about her experience, a very large man from Bob's plumbing turned up at the door unannounced asking if there was something he could do to make her take down her review. He then proceeded to offer a 50% discount. This was then followed up by a return visit and a threat to take legal proceedings against her if she didn't remove the post. How are they still able to operate?

DO NOT CONTACT Dan's Plumbing
DO NOT CONTACT Dan's Plumbing. They are apart of the Ferguson's Plumbing & Gas, Aspire Contracting group of companies. They use intimidation and bullying tactics. They do not charge as per Master Plumbers Queensland, they OVER Charge per job. When offering refund it is on the proviso that no post is made on social media. They quoted over $16,000 where as another Licenced reputable plumber quoted $2,000. When declining to go ahead with the quote on the spot, the plumber tried to intimidate us by saying our "urgent" it was and that they are the cheapest in the country.

They are far from the cheapest. Look elsewhere for a plumber. Consult FB and question whey these companies don't have a SM following. Also search them for the story on them on A Current Affair.

My son engaged Fergusons in March 2025 to replace a badly leaking gas line from the meter to the house he'd just purchased. Head plumber verbally quoted using digits with no mention of "thousand". My son took it to mean $3,500 to do the job (having previously researched and found a job of this nature may cost up to $4 k). He accepted the quote and they commenced work. Later that afternoon, he found out from the written quote the true amount was $35k! He immediately told them to stop work and to leave. He rang the Vendor's Estate Agent, who gave him the name of a reputable plumber. The new plumber found the work that had been carried out by Fergusons was non compliant. Also they'd broken a terracotta storm water drain with the excavator. The new plumber rectified Ferguson's work, repaired the damaged storm water drain AND installed a new hot water service for $6k! Fergusons charged my son $10k for the non compliant work they'd done which was excavating a trench and laying new copper piping. They also capped a number of gas pipes in the house which was done well. Reading 1 star reviews on Trust Pilot, Product Reviews etc., not to mention being exposed for shoddy practices on A Current Affair, gives you a true indication of who you are dealing with. YOU HAVE BEEN WARNED.

Ripped off my elderly parents ,father with dementia.
This company is Not to be trusted .
Disgusting people

If you write a bad review for their overcharging they send you a message saying your review "may" violate the 2005 Defamation laws. And"may" cause financial loss. Lol. That's good coming from them... To get you to withdraw your review. That's how they have these 5 star figures in these reviews. Mind you. Most victims are older people like me. Not gonna work this time. I don't like bullies

Avoid, the high ratings are a sham. A simple Google search and a wander through the various actions taken by the NSW Govt against Fegusons and their owners should ring the loudest of alarm bells.

Search the company name and you will find new stories about how bad the company is!

Scammers - as seen on 7 News on 21.08.25. As exposed by ACA and Ray Hadley. As experienced by myself. Very pushy. Don't take no for an answer.

The worst company in Australia ! Stay away from them. They are thiefs . Do not even bother dealing with them. They will charge you with works they have never done.

Disgusting rip-off

I recently had a leak in my ceiling with water dripping out of the downlight! After reading on line reviews, I called Dan’s plumbing. 2 plumbers turned up, but they were from Ferguson Plumbing, they had a look and gave me a very high quote, but the solution sounded complex and as a retiree in my late 60s, I was very worried about the leak doing further damage inside, so I accepted the quote. Instead of a team of the team of plumbers I expected, I got one young plumber who spent all of 3 hours then took my money and left.

$4,247.10 for a couple of valves, a tap, three hours work and a very short report (which, despite the urgency, took 7 working days!

This is simply ridiculous.

I have since found out that when they fitted the extra tap under the sink, they fitted the connecting hose at too tight an angle and the hose had a kink in it which reduced the water pressure – great work.

If you are thinking of Dans or Fergusons plumbing because of their 5 star reviews, please think again about using this group and any of their members companies. You should see also comment from A Current Affair below:- “A current affair has been investigating Ferguson's Plumbing group for over a year. We are being flooded with complaints from customers.”

Jarrod and Brad are exceptional and have both been lifesavers in my particular circumstance. They both did a fantastic job, quick and efficient and were extremely warm and understanding in the installation of a new toilet. I had a particular hiccup with my personal finances but they kindly tailored a unique payment plan that enabled me to pay for the service over a period of time that were outside of their normal minimum requirements. I am extremely grateful for their empathy and understanding. Thank you to Jarrod and Brad for a quick, efficient and a beyond exceptional service today. My deepest gratitude to Jarrod, Brad and the team for tailoring a unique payment plan for me particularly in my circumstances as well.