Feel Good Contacts Anmeldelser 

63
•
TrustScore 1.5 ud af 5

1,5

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Good points....cheaper than the high street and fast delivery! Bad points...customer service if you do have an issue is very poor. I sent them my prescription and they recommended a specific brand/... Se mere

Bedømt til 1 ud af 5 stjerner

My glasses arrived three days late due to supposed “quality control”, only to arrive bent and clearly faulty. Despite this, I’ve been told I must return the glasses before they will process a refund.... Se mere

Bedømt til 3 ud af 5 stjerner

First time ordering from Feel Good Contacts and I spent around £70 on contact lenses. My parcel arrived and the ONLY thing inside was a packet of Haribo. No contact lenses. Nothing else. I... Se mere

Bedømt til 1 ud af 5 stjerner

My order never arrived. I contacted the company twice via live chat. After 4 days, they said they were investigating why the Evri tracking showed “returned to sender.” After 7 days, they tol... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

1,5

Dårlig

TrustScore 1.5 ud af 5

63 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,5

Alle anmeldelser

(63)

7 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Let down again and I am now out of…

Let down again and I am now out of lenses. No good complaining as they dont care. Ordered the lenses in plenty of time and should have been delivered within 3 to 5 days. rang them as they hadnt turned up and they said I would get them in another 5 days. Then got email saying they will be 10 to 15 days before I get them. Cancelled order and will not use again. Found same lenses on different site with next day delivery for same cost as Feelgood

4. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Gave them a try

Gave them a try, have not been disappointed. Ordered one day, received next day with a small packet of Haribo and my two boxes of lenses, exactly what I ordered, in the size, sealed little boxes. Will be trying them out come 1 April as I still am wearing my last pair. I don't anticipate any problems as the lenses are in their sealed boxes from the manufacturer.

27. marts 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Non-existent customer service!

Inadvertently ordered the wrong power lens. Emailed the company twice to arrange a return and exchange. Couldn't be bothered to respond. Obviously this has the potential to be a repeat business but no customer service doesn't work for me!

13. marts 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The worst company I have ever had the misfortune to deal with

After reading several positive reviews I decided to give feel good a chance but was left bitterly disappointed.I made an order and received poor quality lenses.I decided to email feelgood with the hope of a refund & found the customer service I received absolutely deplorable.They will try several underhanded tricks to avoid giving a refund & will refuse to listen to you as a customer.Clearly they only care about fleecing the consumer.I would recommend you avoid using feelgood and support your local opticians instead.

30. maj 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Avoid avoid avoid ...promised next day…

Avoid avoid avoid ...promised next day delivery then when challenged a) I had typed in the wrong postal code which I explained I had not as it was correct on the invoice they sent me then b) there were two spaces in the postal code . Very unprofessional disgraceful service

14. november 2020
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Today I received my order from feel…

Today I received my order from feel good contacts, after having to use them as the alternative website I use is in lockdown. The website was very and clear to use, they arrived as stated (next day) and early too, I opened the box to find a small pack of haribos and a pen.

What a lovely touch. Keep up the good work..... Hopefully a permanent customer.

25. april 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

BEST LENSES STORE!

Ordered twice from here, and have always received amazing service. The orders arrive quickly even with standard delivery. I order the Optix Color lenses, and they are good quality, comfortable, long-wearable despite having sensitive eyes and being a contacts newbie. They're also realistic looking, despite what the colour chart looks like online (I have naturally dark brown eyes). They deliver via Royal Mail btw. I 100% recommend! <3

12. april 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

1st and last experience. Will not purchase here again. Bad lenses

1) Regarding delivery they came within 3 days.

2) I purchased a (30 pack) of ComfiPure lenses. They were terrible!
I put in a pair they irritated my eyes. I opened up another pair and after 2 mins they just split whilst in my eye. I then decided 3rd time lucky? Maybe the others were just bad lenses? Boy i was wrong!!!!
I kept the 3rd set in for 30 mins and it felt like glass scratching my eyes. SHOCKED IS AN UNDERSTATEMENT!!! Although these lenses are a cheaper options you at least expect to be able to wear them for a few hours.

3) I use to use ACUVUE MOIST from my options "BOOTS" in the past so thought i would grab a batch of 90 from Feel good contacts.

I do not think these are original. They are not good enough and it shows after wearing
them. Im having problems. They seem to be extremely dry and the same make i usually get from boots never did this. I doubt i would purchase from them again going forward. Think i seriously wasted my money.

What a horrid experience.

7. marts 2020
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Extensive lens selection, fast delivery, good prices

I used a few online contact lens retailers like vision direct and lenstore, and Feelgood Contacts is pretty much the exact same. They have all the same lenses, prices are similar to other sites like vision direct, however Amex offered me 10% cash back so I decided to try Feelgood out. Delivery was fast; it took two days instead of one day despite them claiming next day delivery, and although they said the box was letterbox friendly it's not mailbox friendly for those living in a flat, it was too big for mine so I had to be home to collect the parcel. I got a free Haribo with the box, which seems to come with all the contact lens online retailers these days

2. januar 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Bad Service and Bad business practices

I made a reorder of contacts lenses but after I placed the order I realised that the price had gone up from £11.99 as stated on the website to £15.49 just because I already have an account. So I cancelled the order and 20 minutes after receiving the order email I got an email saying my order was cancelled. However they still took the funds from my account a total of £61.96 and when I questioned the payment they are telling me that it will take 2 - 3 working days for a refund. This is extremely bad business that a payment can be taken before the goods are ready to be shipped.
Furthermore I had asked for a 5% discount to be applied to my order as I was unable to access the site via the mobile app. All that they did was reset my password which, having used this to access the website, I knew was not the reason I couldn't gain access.
I won't be using this company again and will not be recommending them to anyone

18. august 2019
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Lenses often have short lives

Lenses often have short lives: so they were manufactured long ago.
I have had to send lenses back, and the company will not guarantee lenses that are have more than two years left before their use-by date.
Really fresh lenses will have a shelf life of four years. Lenses stiffen as they age.
Cheap -- for a reason -- and best avoided.

18. april 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

fantastic service

fantastic service, ordered last night at 8pm they arrived this morning! well packaged and with a free little bag of sweets :) have already recommended you to friends and family, thank you very much!

14. november 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Such an Amazing Company

Prices are always the best and the customer services team are so efficient and incredibly friendly. Nothing is too much trouble for them.
I have used this company now for quite some time and there has never been an occasion when they didn't deliver top notch service. I order today and the lenses are in my eyes tomorrow. Incredible.
I used the collection service last week and met the customer services staff. You're doing an amazing job people. It was a real pleasure meeting you.

4. juni 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Super speedy delivery, great price

Super speedy delivery, literally within 30 minutes of placing the order at 6:35pm and receiving the dispatch email just after 7pm. My 6 months supply was then delivered the following day and at a great price too. Keep it up & will definitely reorder from Feel Good Contacts again!

19. marts 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Have ordered twice already with feel …

Have ordered twice already with feel good contacts and have never had a problem. The contacts are a great price and the delivery is fast and efficient. Would recommend anyone to think about using this site rather than the usual optician.

19. august 2017
Uopfordret anmeldelse

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