I ordered a dress online and picked it up at the Lymington shop. Decided to take it home and try it on. Unfortunately even though it was a size 8 petite it was far too wide and would have made a good... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I ordered a dress online and picked it up at the Lymington shop. Decided to take it home and try it on. Unfortunately even though it was a size 8 petite it was far too wide and would have made a good... Se mere
Virksomheden har svaret
The quality of advice at the Lymington store is fantastic. They guided me through the fit options for my body shape resulting in me being able to get cloths that fit.
Virksomheden har svaret
FatFace Henley T-shirts will always be my favourites! And the Lymington branch of FatFace is the friendliest shop I've ever been in - and my dog agrees! :-)
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Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store. Tall fit was ordered a... Se mere
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FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 1 34/35 High Street, SO41 9AF, Lymington, Hampshire, Storbritannien
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a pair of black Wellingjeans online but was sent blue ones in error.
I returned them to my local Fatface store in Lymington.
Store manager Sonia was very helpful and reordered another black pair to be delivered to my home address with next day delivery.
Excellent customer service from her.

Besvarelse fra FatFace - LYMINGTON 2
Shopping at the Lymington branch. Been in a few times and never a positive or welcoming experience however upon both collecting my online order and later returning it was such a negative experience I felt the need to share. Upon presenting my return I was interrogated as to whether all the items were to be returned and why. Tried to break the aggressive tension I faced explaining I had bought a few items in more than one size and kept much of the order. Both the ladies behind the till were rude, confrontational, defensive, unhelpful and throughout I was made to feel as if I was in the wrong and in the way.
I was told sharply to pick up my own rubbish as the safety of the store was at stake. For context this was the bag from Fatface the order had been delivered in and there was no-one else anywhere near this when it slipped onto the floor briefly. Every item was slowly removed from the bag, scanned, a label attached and they had to restart the process as got it wrong initially. I tried to help speed up the painfully slow and incompetent service only to be reprimanded and I feel like returning the remainder of the £300 order I had placed as a result.
Shopping with my young daughter even she commented on how rude they were and despite being a loyal customer for many years I am very unlikely to go into the shop should I see either of them at the till.
For a customer that gives staff great customer service training and seems to recognise the importance of a positive customer experience I feel the store would benefit from some mystery shoppers.

Besvarelse fra FatFace - LYMINGTON 2
Friendly, helpful and efficient service. Prompt delivery to store to pick up in person.

Besvarelse fra FatFace - LYMINGTON 2
Easy to use website and speedy delivery to a nearby store, where the staff are always friendly and helpful. Returning items also easy to achieve.

Besvarelse fra FatFace - LYMINGTON 2
I love fat face and am always happy with the items I buy in store or order online and collect .
Everything is excellent quality, if someonetimes a little expensive, ( I usually wait for a sale if that's the case!)

Besvarelse fra FatFace - LYMINGTON 2
Nothing wrong with the clothes but experienced rudeness from the local shop manageress when returning an item that I’d decided didn’t suit me!

Besvarelse fra FatFace - LYMINGTON 2
This snoopy bag is just perfect! I love it! Such good quality, a must for any snoopy fan! Easy to order, quick collection from local Lymington shop, 2 very friendly ladies who humoured my excitement when I opened it in the store! Wish I didn't have a friend waiting for me outside in the car, as I spotted lots of other gorgeous bits I'll have to order next time!

Besvarelse fra FatFace - LYMINGTON 2
Love cardigan was able to try on in shop after picked up parcel.

Besvarelse fra FatFace - LYMINGTON 2
Very easy to use the website to order and pay for purchases

Besvarelse fra FatFace - LYMINGTON 2
Easy to use website, straightforward ordering system, excellent communication with ease to collect at my local shop.

Besvarelse fra FatFace - LYMINGTON 2
Efficient service easy to order and quickly available to collect excellent 👌

Besvarelse fra FatFace - LYMINGTON 2
Love the quality of FatFace clothes. So easy to order and delivered quickly. Also did a ‘click and collect’ order and returned a couple of items to store. First class service online and in the Lymington store.

Besvarelse fra FatFace - LYMINGTON 2
the whole process from purchase to collection was entirely hassle free thank you

Besvarelse fra FatFace - LYMINGTON 2
In store very helpful staff
On line good communication about delivery

Besvarelse fra FatFace - LYMINGTON 2
Ordered 9 days ago and still haven’t received my order!!!

Besvarelse fra FatFace - LYMINGTON 2
Amanda in the lymington branch was amazing so incredibly helpful with listening and choosing styles and patterns I would never of thought would suit me , I will go back and enjoy the service again as I brought over £500.00 worth of clothes as she helped build my confidence and widen my fashion sense

Besvarelse fra FatFace - LYMINGTON 2
Very quick delivery to my local store and good quality and fit of chinos

Besvarelse fra FatFace - LYMINGTON 2
Excellent service from the very friendly & helpful staff in the Lymington store

Besvarelse fra FatFace - LYMINGTON 2
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