Always love everything about Fat face, it never disappoints. I’m always spoilt for choice. The quality is so good, the designs lovely and washes so well. I have garments from 6-7 years ago and they s... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Purchased a shirt in store. Had it a week liked it so much went to buy another one. Non in stock. Went online, easy to find, ordered, asked for delivery into my local store. Delivered within 2 days. E... Se mere
Virksomheden har svaret
Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local sto... Se mere
Virksomheden har svaret
online order process was good, unfortunately I did not recieve and email or text to say my item was in for collection at the store. So eventually I just went to the store where they said there wasn't... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
14 South Street, DT1 1BS, Dorchester, Dorset, Storbritannien
- 01305 757459
4,5
Fremragende
116 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful staff at Dorchester…
Very helpful staff at Dorchester helped source a size not available online and processed and refunded all my returns very promptly. Thanks!
27. november 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Besvarelse fra FatFace - DORCHESTER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality clothes
Clothes are made well & last for a long time. The online service is always reliable & a friendly helpful staff in the store
27. november 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love Fat Face
Good prices, fast delivery and free click and collect receipts provided and brilliant garments - love Fat Face - one of the best retailers
25. november 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordering was easy with click and…
Ordering was easy with click and collect. The staff in the Dorchester store were friendly and helpful.
The products are well made and comfortable to wear.
21. november 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great Service
Easy ordering, arrived in store as planned, lovely sleeveless cardi, am enjoying wearing it.
22. oktober 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The system let me down
online order process was good, unfortunately I did not recieve and email or text to say my item was in for collection at the store. So eventually I just went to the store where they said there wasn't a delivery for me, however they went to check the store room and there was a package for me after all. The system let me down!. But the top I ordered was lovely and really great quality. Shame about the communication.
19. oktober 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello Tina,
Thank you for your feedback. I am so sorry to hear that this was not scanned correctly by the store crew. This will be speaking to the store and making sure all their crew know the click and collect processes instore. Have a great day! - KS
Online and instore..…quality
Having shopped online and in person at the Dorchester store, FatFace quality garments are now taking over my wardrobe. Deliveries are always on time and the FatFace staff always friendly and helpful...
20. oktober 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I bought a pair of Harlow hight waist…jeans
I bought a pair of Harlow hight waist jeans which say made from eco friendly products worn twice . They seemed okay the first day but on the second day these jeans were good on the waist but seemed too baggy and rucked up on the ankle . I’m really dissatisfied with this product , It’s the first time I’ve been unhappy with clothing from fat face
10. oktober 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - DORCHESTER 2
Hello Lynn
Thank you for your review.
I am so sorry to hear about the Jeans.
Please contact us at customerservices@fatface.com and we can look into this further for you.
EP
glorious clothes ❤️❤️❤️
Great products, great staff, always helpful. Love going to browse and decide what to buy.
1. oktober 2023
Besvarelse fra FatFace - DORCHESTER 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dorchester store.
Take care, JB
Besvarelse fra FatFace - DORCHESTER 2
Good afternoon, Owen
Thank you for leaving us this review about your recent shopping experience. We look forward to you shopping with us again soon either in store or online.
Take care, JB
efficient service
12. september 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service as usual
Love FatFace clothes although this year some sizes coming up small and looks like winter jumpers on the large side.
However I love shopping in the my local store (Dorchester), the staff are so helpful without being pushy. Even my husband commented on it after a recent visit. Could certainly show some other stores how to do it. Well Done!
25. august 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Great purchase
Lovely quality, great sale price, quick delivery and friendly staff at collection
25. august 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Friendly helpful staff well laid out…
Friendly helpful staff well laid out store good quality of colours
19. august 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
All items were ordered in the same size…
All items were ordered in the same size (XL)
Unfortunately one item was too small??? and had to be returned surely XL should be XL
17. august 2023
Besvarelse fra FatFace - DORCHESTER 2
Hi there Steven, thank you for taking the time to leave a review. We're sorry to hear that you experienced a sizing discrepancy - this is quite unusual and is always investigated to avoid it happening in the future. I'm glad to see from your 4 star rating that you were otherwise a fan of your items! Take care, CD
Staff are NICE AND HAPPY
Really love the lay out inside the shop and the staff are very helpful and friendly.
Nice to see a male member of staff in the store as it's usually dominated by women.
Having a gender balance changes the whole dynamic of staff unity and attitude promoting positive vibes and happiness which flows into customer contact 😊
7. august 2023
Besvarelse fra FatFace - DORCHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great shopping experience
Shop well laid out. Great selection of clothes. Clearly labelled with price, composition and provenance. We try to shop as ethically as possible. Helpful, friendly staff. Delighted with purchases, good value for money.
10. august 2023
Besvarelse fra FatFace - DORCHESTER 2
Hi David,
Thank you for your 5* review. We're pleased to hear you are happy with your new purchase and your visit to our Dorchester store. I will pass your feedback onto the store and their area manager. Have a great day! Many thanks AB.
Shorts for the holidays
I collected the shorts from the shop. This meant I could try them on before making a final decision. The shorts fit well. I would recommend them.
18. juli 2023
Besvarelse fra FatFace - DORCHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Besvarelse fra FatFace - DORCHESTER 2
Hi Debby
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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