My local store in Beccles, Suffolk is always a great experience, with friendly staff who genuinely care and want to make your day that little bit brighter. Clothes and accessories are beautiful, good... Se mere
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Se, hvad kunderne siger
Went into Beccles branch to find a top to go with a skirt I’d already purchased, the staff were brilliant, didn’t have anything in store but took time to go through online and find me something, orde... Se mere
Virksomheden har svaret
A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working... Se mere
Virksomheden har svaret
So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, Storbritannien
- 01502 471831
4,6
Fremragende
128 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good buying experience
Helpful and efficient staff, very easy to make a return and repurchase
23. august 2023
Besvarelse fra FatFace - BECCLES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Shop in Beccles not disabled friendly
Lovely helpful assistants but shame the shop is not wheelchair friendly. Changing rooms up some steps and the cash desk is up steps. This means I had to try the jumper on in the shop. That was fine but wouldn't have been if I'd wanted to try on trousers or a swim suit. Makes paying difficult too.
30. august 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
No issues
Ordered online without any issues. Free delivery to store. Collected item within minutes or arriving. No issues with anything. Items purchased where just as expected, both fitted great. And they were in the sale, which was even better!
11. juli 2023
Besvarelse fra FatFace - BECCLES
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lovely shop
Lovely shop, lovely service in the beccles branch this week. Didnt come in for anything in paticular other than to browse. The ladies were so helpful and friendly i made a purchase. I will be in again soon
20. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - BECCLES
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Great Efficient Service
Great Efficient Service
Ordered I store one day delivery next
Friendly staff with good product knowledge
10. juni 2023
Besvarelse fra FatFace - BECCLES
Good morning,
Thank you for taking the time to leave us your review.
I am so happy that you had a great experience in our Beccles store. I will ensure that your comments are passed on to the team there. I hope you continue to have an enjoyable shopping experience with us.
Many thanks, MM
Besvarelse fra FatFace - BECCLES
Hi Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality of clothing and decent…
Great quality of clothing and decent sale prices.
Pleasant staff at outlet for free collection.
Prompt delivery.
6. maj 2023
Besvarelse fra FatFace - BECCLES
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
22. april 2023
Besvarelse fra FatFace - BECCLES
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service at the till
17. april 2023
Besvarelse fra FatFace - BECCLES
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
Besvarelse fra FatFace - BECCLES
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us and can't wait to welcome you back. Take care – BP
Good customer service…
Staff were very helpful with sizes that were not in stock and advised me that I could order from the store and explained that items can be delivered to the store free of charge, as opposed to being charged if delivered to my home if under a certain amount.
Good, friendly customer service all round, I would recommend
24. marts 2023
Besvarelse fra FatFace - BECCLES
Hello Jane, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Besvarelse fra FatFace - BECCLES
Hi Priscilla
Thank you for taking the time to leave a 5* review. We are so pleased that you are happy with our return service.
Best Wishes DW
Always a pleasant experience My last purchase was by delivery
My last purchase was by delivery, timely, and the jeans are great. But I have to say my local store is a great place to shop and I did recently. Staff helpful and friendly, even remember my dogs!
15. marts 2023
Besvarelse fra FatFace - BECCLES
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Beccles store.
Take care, JB
Very poor customer service due to attitude of staff
Returned a bikini to Fat face and told because I had paid with Paypal I would have to take to post office. When I informed the sales assistant that I had returned an item before if they called head office it could be done. The member of staff was immediately rude and confrontational and said it was 'Customer Service' they needed to call. Then made a fuss about calling, when the shop was empty no other customers to serve and 2 members of staff on, said she was 'Going above and beyond for me' was red in the face and unpleasant staring at me. Then held up the bikini bottoms and said 'don't fit' in a manner that I felt clearly trying to humiliate me that I couldn't fit in to them. Then made a point of finding the small print on the returns policy, that said paypal purchases could not be returned to shop. Then returned my receipt to me in a manner that I did not feel was courteous or pleasant. The sales assistant clearly demonstrated that they felt that I was being unreasonable asking her to telephone customer services, that took less than 2 minutes to confirm I had payed in full. The shop was empty, yet they wanted me to parcel the bikini up and go to a post office and use a postal service. Really, very unpleasant experience and unnecessary attitude for them to have. Something had clearly upset the sales assistant today, but prefer not to have them vent their frustration on me, the bottom of my receipt says 'we hope you had an enjoyable shopping experience today' we'd love to hear your feedback, well I hope you did. :(.
8. februar 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - BECCLES
Oh dear... I am so so sorry this has happened. We have sent you an email so we can assist you further with this - RS
Lovely Shop with Lovely Staff…
So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching the internet to locate a jacket for me. Unfortunately one wasn’t available but I was very impressed with the caring attitude of the assistant…
31. december 2022
Besvarelse fra FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Although two of the items ordered were…
Although two of the items ordered were unsuitable a refund was very easily done
1. november 2022
Besvarelse fra FatFace - BECCLES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Poor service
I visited beccles fatface on tuesday and the service was terrible, I picked up the wrong size clothing and the lady behind the counter with a scottish accent offered no assistance, just put the top down and left it, was such a shame as usually such amazing staff
18. oktober 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - BECCLES
Good Afternoon,
I am very sorry to read this.
I have sent you a separate email regarding this so we will be able to investigate further - KS
Good service
Having ordered a number of jumpers, I only kept one. While I ordered online, I returned them to the shop in Beccles. They were helpful and there was no problem.
7. oktober 2022
Besvarelse fra FatFace - BECCLES
Thank you for your review! Hassle free shopping experience is how we'd like our stores to be, so to hear this is amazing. This feedback will be sent to our crew in store - RS
Bravo Beccles
Great service from the lovely ladies in Fat Face, Beccles today. Really helpful and so polite. Would definitely shop there again. Got some gorgeous autumn jumpers with 20% off too.
1. oktober 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - BECCLES
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Helpful & Friendly
We visited Fat Face in Beccles and found the staff to be extremely helpful and friendly especially the manager Tony. We will definitely visit again.
13. september 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - BECCLES
Good afternoon Colin,
Thank you for your 5* review. I am so pleased to hear such positive comments about your recent visit to our Beccles Store.
Have a great day!
Take care, EG
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