I find the service at FatFace is like that of a family business. The customer’s satisfaction is the key to their business and success. They may have many shops around the U.K. but personal service,... Se mere
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Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... Se mere
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The blouse came punctual and appeared to be as nice as expected. It is plain and yet special and sophisticated in style. I like the wide sleeves, the subtle embroidery, the way the blouse falls down t... Se mere
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The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
18 Market Place, DL12 8NB, Barnard Castle, County Durham, Storbritannien
- 01833 637644
4,8
Fremragende
91 anmeldelser
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Great products and great service
17. april 2023
Besvarelse fra FatFace - BARNARD CASTLE
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Besvarelse fra FatFace - BARNARD CASTLE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew and pleased to hear your order arrived promptly! Have a lovely day! BP
Was in your Barnard Castle store last…
Was in your Barnard Castle store last week and Keswick this week.
The staff are so friendly and helpful and always smiling. Love these 2 shops but can only go here on holiday. My local shop is Chester and again the staff there are just as fabulous.
12. april 2023
Besvarelse fra FatFace - BARNARD CASTLE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
My first time in Barnard castle store,
My first time in Barnard castle store,
the girls were so helpful and could do enough,it was such a pleasure to have such wonderful customer service , will definitely be back again, the store was immaculate and the store manager was a credit to this branch.thankyou for a pleasurable shop .
23. marts 2023
Besvarelse fra FatFace - BARNARD CASTLE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service!
17. marts 2023
Besvarelse fra FatFace - BARNARD CASTLE
Good afternoon, Marian
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Beautiful clothes
Beautiful clothes, well-made and true to size. The staff were lovely and entertained my grandson while I shopped. The experience couldn't have been better.
17. februar 2023
Besvarelse fra FatFace - BARNARD CASTLE
Good afternoon, Catherine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Recently had lovely experience of…
Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I purchased new dress as part refund. Thankyou. Lovely team of staff in Barnard Castle store… will visit again for new stock update. Outstanding service; good humour too.
28. januar 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - BARNARD CASTLE
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The staff are great
The staff are great. Always really helpful. Great selection of good quality sustainable clothing for all members of the family.
6. oktober 2022
Besvarelse fra FatFace - BARNARD CASTLE
Good afternoon, Mandy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Besvarelse fra FatFace - BARNARD CASTLE
Hi Laura, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface Barnard Cadtle always a…
Fatface Barnard Cadtle always a pleasure , the staff reliably helpful and friendly.
17. august 2022
Besvarelse fra FatFace - BARNARD CASTLE
Hi Janice, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like the product and would say it was…Top top
I like the product and would say it was true to size for the shape of this sun top. Purchasing was trouble free and very prompt. Would recommend fat face and the top.
12. juli 2022
Besvarelse fra FatFace - BARNARD CASTLE
Hello Doreen
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I bought this top in the yellow and…
I bought this top in the yellow and loved it so much I got the white. It’s beautiful linen, gorgeous styling and the pockets are lovely. I’m not sure about the pink for me. If it was paler pink I’d have it.
10. juli 2022
Besvarelse fra FatFace - BARNARD CASTLE
Hello Angela
Thank you for your 5* review.
I am so glad to hear that you were happy with the items you have received and made multiple purchases.
Have a great day!
Take care, JB
Best Fatface store .
Barnard Castle Fatface store is the best I’ve been to. The presentation of the clothes are accessories is always enticing. The displays change regularly giving you different ideas of what items of clothes can go together. It is always Beth pleasing to the eye. The staff are fantastic. They always says hello when entering the store. They are very friendly and helpful and nothing is too much trouble. I would recommend everyone visit Barnard Castle Fatface. The best store by far
7. juli 2022
Besvarelse fra FatFace - BARNARD CASTLE
Hi Kathy
Thank you for this wonderful feedback. Great to hear that you love popping in and are well looked after. We will let the team there know your thoughts. Have a lovely weekend. MJ
Excellent customer service I
Excellent customer service I. Your Barnard Castle Store
7. juli 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - BARNARD CASTLE
Hi Diane
Thank you for leaving a 5* review regarding your recent shopping experience. It's great getting good feedback and recognition for our stores.
Have a lovely day ! TG
Bretton tee shirt
I would have given 5 stars but my local store just seems to cater for the small sizes hence having to go on line to order and then pay postage.
I have to say the staff are always very pleasant and helpful.
5. juli 2022
Besvarelse fra FatFace - BARNARD CASTLE
Good Afternoon Barbara
Thank you for your review.
I am so sorry to hear about the Barnard Castle store. Please be assured that I will pass this onto the appropriate department for future consideration.
Have a lovely Afternoon.
EP
Faulty shirt replaced.😁
Had to return a faulty polo shirt I'd bought a couple of weeks ago but the shop at Barnard Castle told me that because it was in the sale they couldn't order it for me to be delivered to the store so I had to pay the postage to replace it!! PS Thank you Fat Face for refunding the postage, I've upped my score as I've usually had great service from you and this proves my faith.
23. juni 2022
Besvarelse fra FatFace - BARNARD CASTLE
Hi Brian, Thank you for taking the time to leave your review.
I am sorry to hear that you received a faulty item from us. I have gone ahead and refunded your £2.95 delivery cost and this will be with you in 3-5 days. I hope this helps.
Take care, - ES
Good over the moon with the purchase
29. april 2022
Besvarelse fra FatFace - BARNARD CASTLE
Good afternoon, Maria
Thank you for leaving your 5* review.
I am so glad to hear that you were happy with the purchase you made with us, and look forward to you shopping with us again.
Take care! JB
Need accessories
Need accessories. I bought a gorgeous skirt and wanted to wear it straight away but needed plain white trainers. Which fat face don't do at the moment. There was no shoe shops local so would of been extra sale for fat face
29. marts 2022
Besvarelse fra FatFace - BARNARD CASTLE
Good Morning,
Thank you for leaving a review. I will have your feedback regarding more stock passed onto the relevant team. All the best -KC
Great shop and friendly staff.
25. marts 2022
Besvarelse fra FatFace - BARNARD CASTLE
Hi
Thank you for leaving this review about our Barnard Castle store. I will make sure your feedback is passed on-I am sure the crew will be pleased to read it! SC
Fab service!
I've recently ordered online in the Black Friday sale and also popped into local branch and got some things there too! Online was easy to navigate, delivery was v good and everything we ordered was brilliant. As for our local store (Barnard Castle) it's always a pleasure to call in and the staff are wonderful. Great service all round, you can't beat Fatface for quality!
2. december 2021
Besvarelse fra FatFace - BARNARD CASTLE
Hi Mandy,
Thank you for leaving us this review about your online and in store shopping experiences, it's great reading such positive comments about the quality and service you received. I will ensure that your feedback is passed on to the Barnard Castle team.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, JH
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