Banner for FatFace - BARNARD CASTLE

FatFace - BARNARD CASTLE Anmeldelser 85

TrustScore 5 ud af 5

4,8

18 Market Place, DL12 8NB Barnard Castle, County Durham, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no an... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Tøjbutik
  2. Butik med modetilbehør
  3. Herretøjsbutik
  4. Dametøjsbutik

Skrevet af virksomheden

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Kontaktoplysninger

  • 18 Market Place, DL12 8NB, Barnard Castle, County Durham, Storbritannien

  • 01833 637644

4,8

Fremragende

TrustScore 5 ud af 5

85 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great experience in the Barnard Castle…

Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store.

The two ladies serving we're both great as well, super friendly, really helpful and very enthusiastic about the clothes and the store - which was really nicely laid out and a great shopping experience. We'll definitely shop here again!

16. marts 2025
Uopfordret anmeldelse
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Good morning,

Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.

Have a good day!

Take care, CT

Bedømt til 3 ud af 5 stjerner

The expected delivery date was extended…

The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was happening as no further update arrived. The help line couldn’t help as the item was being delivered to your shop so I just had to wait until it arrived.

3. november 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello Shirley

Thank you for taking the time to leave your review and for providing your feedback.

I trust that you have now received your order, but if not, please do email fatfacereviews@mail.fatface.com

Thank you, LE

Bedømt til 5 ud af 5 stjerner

Very helpful and pleasant

Very helpful

6. november 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Bedømt til 5 ud af 5 stjerner

Excellent quality

Excellent quality. Great service. Helpful friendly staff.

20. oktober 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello Valerie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Bedømt til 5 ud af 5 stjerner

Always helpful staff

Always helpful staff

21. august 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Bedømt til 5 ud af 5 stjerner

Quick helpful staff

19. august 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Bedømt til 5 ud af 5 stjerner

Shopping with you is great

Shopping with you is great. Love the genuine sales. Love the styles, colours and fabrics. Staff in Barnard Castle are extremely helpful.

7. august 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Bedømt til 5 ud af 5 stjerner

Super easy to order and arrived on time…

Super easy to order and arrived on time … great communication from supplier

24. juli 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Bedømt til 5 ud af 5 stjerner

My cloths

Friendly staff

25. juni 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Bedømt til 5 ud af 5 stjerner

Quick efficient service

Quick efficient service, easy to order online and very friendly staff in store for collection.

15. maj 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Good afternoon, Valerie

Thank you for leaving us this review about your Click n' Collect and instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.

Take care, JB

Bedømt til 5 ud af 5 stjerner

Great clothes

Great clothes. Great custom and shop at Barnard Castle. Friendly service.

6. maj 2024
Uopfordret anmeldelse
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Bedømt til 5 ud af 5 stjerner

Love the quality of the clothes and…

Love the quality of the clothes and sizes just right for me

31. marts 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Bedømt til 5 ud af 5 stjerner

Staff helpful at store re sizing of…

Staff helpful at store re sizing of garment ,ordering online and collecting in store. Money off as first online order.

24. marts 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Bedømt til 5 ud af 5 stjerner

One of my favourite stores

Always a bright,clean and inviting store.
Good changing rooms and friendly helpful staff.

20. marts 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Bedømt til 5 ud af 5 stjerner

Pretty skirt

I wanted a skirt for my upcoming holiday but the one in store was too long so I asked if it was available in a short length. Vicki was so helpful looking for me and then ordering the skirt and also arranging delivery to my home address. Thank you so much

8. marts 2024
Uopfordret anmeldelse
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Good Morning June,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Barnard Castle Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Bedømt til 4 ud af 5 stjerner

Pleasant experience

As usual, quick delivery and no hassle return. Unfortunately had to return the order as items did not fit . Service with the smile in my usual shop. Very helpful staff which offered alternative.

16. februar 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Good Afternoon Anrijeta,

Thank you for taking the time to leave us a review!

I am sorry to hear it wasn't quite the right fit for you on this occasion! I am happy to hear you enjoyed the service you have received from us! We really appreciate your positive feedback!

We look forward to welcoming you back soon!

Kind Regards, JW

Bedømt til 5 ud af 5 stjerner

Easy to order on website

Easy to order on website, items delivered promptly to store. Loved all of my items, great quality and fab price in the sale.

16. februar 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE


Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Bedømt til 5 ud af 5 stjerner

Love this swimsuit

I couldn't find this swimsuit in any of the Fat Face stores as it had been reduced. I searched online a was really pleased when I saw my size available. I ordered it immediately and arranged for click & collect service. It arrived at my chosen store and they emailed me.
I drove to the store to collect it and the staff were very nice and friendly as usual.
Got home and tried it on, perfect fit, really pleased with the design and colour of it.
Holiday here I come!

3. februar 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your swimsuit, and have enjoyed using our service. We look forward to welcoming you back soon.

Have an excellent Holiday!

Take care.- GM

Bedømt til 5 ud af 5 stjerner

Fast efficient service

Fast efficient service. Had to return an item and the staff at the Barnard castle store were great.

25. januar 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Bedømt til 5 ud af 5 stjerner

Excellent returns process

Item bought for grandson online didn’t fit well. What impressed was how easy the returns process was instore, with refund, including postage, processed very quickly. Staff very helpful.

14. januar 2024
FatFace - BARNARD CASTLE-logo

Besvarelse fra FatFace - BARNARD CASTLE

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

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