Worst service and customer support I have ever come across. After 3 weeks, my item had been picked up and travelled 3km of the 2000km needed. There is no phone support, the TNT link provided is usel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
second time using them and they are amazing...parcel picked up tuesday and delivered wednesday - cant get better than that - they are SOOOOOO mcuh better than AUSTRALIA POST !!!!!! 3rd parcel booked f... Se mere
Virksomheden har svaret
We were using many well-known transport companies many are big but not care too much to small business this first time fully satisfied with Fast with my experience we will recommend our other cleints... Se mere
Virksomheden har svaret
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Kontaktoplysninger
Suite 3/271 Alfred St N, 2060, North Sydney, Australien
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,6
Middel
485 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not particularly good
Frustrating. Differing tracking and when queried by the sender and me the receiver, the response was the same with the name changed. It was obvious it was the 'bog standard' response given to anyone with a tracking issue. We basically had no idea where the package was. When it did arrive it was supposed to be FedEx. Well that had been handed off to some third party courier I'd never heard of. Normally my FedEx packages are delivered by FedEx. Not particularly happy by the whole experience. Oh, and they didn't deliver on the date specified.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jimmy,
Thank you for your feedback. We apologise for the frustrating experience with your TNT delivery.
As outlined in the terms and conditions of purchase, carriers may engage third-party delivery services to complete deliveries, which is standard industry practice and covered under our service agreement. The final delivery leg can be fulfilled by their authorised delivery partners.
We appreciate your feedback as it helps us improve our service.
Best regards,
The Fast Courier Team
Easy process from start to finish
Easy process from start to finish. Everything went as planned and pickup and delivery all happened as advised at the start.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Mark, Thank you for your positive feedback! We're delighted to hear that your experience was smooth from start to finish.
We appreciate your business and look forward to assisting you again in the future.
Best regards,
The Fast Courier Team
Totally easy and safe all the way
Quote system was very easy to follow, then going ahead with the quote was just as easy, everything was step by step and very easy to follow, I can't say enough, fantastic experience I had right upto the time frame of pick up to the delivery
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Megan, Thank you so much for your wonderful feedback! We're thrilled to hear that our quote system and booking process made everything easy and straightforward for you.
It's fantastic to know that your experience from start to finish – from getting a quote right through to delivery – met your expectations.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Best regards,
The Fast Courier Team
You under promised and over delivered…
You under promised and over delivered ... you indicated that the item would be delivered on Friday however it was delivered on Thursday - thank you
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Paul, Thank you so much for your kind words! We're thrilled that your delivery arrived ahead of schedule and that you're happy with the service.
Terrible company
Terrible company! All computer generated responses - blamed TNT for everything!! 1 day turned into 4 days…then they hide behind their terms and conditions. I have evidence of their scam yet they refuse to answer my questions. I am a contact lawyer and advise to go direct to the companies like TNT they have been great as they have a reputation to keep unlike this shoddy company
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Gail, We apologise for the frustrating experience with your TNT delivery. We understand your concerns regarding the delays and communication during your booking.
To properly review the specifics of your case, please email us directly at hello@fastcourier.com.au with your booking reference number and details of your concerns.
Thank you for your feedback.
Fast and efficient
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Donna, Thank you so much for taking the time to share your feedback! We're delighted to hear that our service met your expectations for speed and efficiency.
Avoid at all costs
If I could give a zero I would I had two consignments with this company and it will be the last First Delivery was damaged and took ages to pay for the claim . Then the second was delivered without damage but then they sent me an adjusted invoice for the wrong size ( but they were exactly the same measurements and weight ) avoid at all costs
21. september 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Nigel,
Thank you for your feedback, and we sincerely apologise for these frustrating experiences.
Regarding the damaged consignment: We understand how disappointing the claims process was. As outlined in our warranty terms, damage claims are handled through our third-party insurance provider, and unfortunately, the settlement timeframe is outside our direct control. However, we recognise this doesn't diminish your frustration, and we're sorry the carrier you engaged through our platform didn't provide a better experience.
Regarding the dimension adjustment: We appreciate you bringing the measurement discrepancy to our attention. As per our terms and conditions, carriers may re-measure shipments, and adjusted invoices reflect any differences found. However, if you believe the measurements were identical to what you originally provided, we fully support you in challenging this discrepancy with the carrier. Our terms require accurate dimensional verification, and you have every right to dispute incorrect re-measurements.
Please email us at hello@fastcourier.com.au with your consignment references. We'll provide the documentation you need to formally challenge the measurement discrepancy and help facilitate resolution where possible within our service agreement.
We genuinely regret that both shipments fell short of your expectations and understand your decision. Your feedback helps us improve our carrier partnerships and service delivery.
I paid $191 for a courier that said…
I paid $191 for a courier that said delivery in 1 business day. As it was urgent I decided to pay this very high price. It was eventually delivered 3 days later. I complained and was directed to their standard terms and conditions and also Blaimed TNT. DO NOT USE THIS COMPANY
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Gail, We sincerely apologise for the delay with your TNT delivery. We understand how frustrating this must have been, especially given the urgency and the premium you paid for faster service. While our terms and conditions note that delivery timeframes are estimates and delays can occur with the carrier, we recognise this doesn't lessen your disappointment. We appreciate your feedback.
Way to go Fast courier
1 . door to door service
2. Reasonable quote
3. Goods arrived without damage , big tick here !!
4. Special instructions eg top load only and fragile respected by staff
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Richard, Thank you so much for the review! We're delighted to hear your goods arrived safely and that our team followed your special handling instructions. We really appreciate you choosing Fast Courier and taking the time to share your experience!
giving 1 star because this is the only…
giving 1 star because this is the only option. used them a few times, each time collection was delayed. no tel no to call them. On Monday, I booked for Tue pickup. it was not picked up. when I sent an email, I received an email overnight saying there was no one when tried. this was 100% in correct. and the thing is they did not say they will try to pick up but they refunded my money. shocking experience.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Zaya, We sincerely apologise for your frustrating experience with the carrier you selected. The information we provide is based on the tracking details supplied by the carrier. We're sorry this didn't match your experience and understand your disappointment with the missed collections and lack of direct contact options.
Besvarelse fra Fastcourier
Dear Andrew, Thank you for the great review! We're so glad the system has been easy and fast for you to use. That's exactly what we aim for! We really appreciate your feedback.
Good service in every way Thank you
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Millie, Thank you so much for your kind words! We're thrilled to hear you were happy with our service. We truly appreciate your business and look forward to helping you again in the future!
Besvarelse fra Fastcourier
Dear Paul, Thank you! We're glad we could deliver quickly for you. We appreciate your business!
Easy to navigate on website
Easy to navigate on website, immediate quotes, book & pay. Tracking provided & delivered on time. Efficient service.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Silvana, Thank you for your wonderful feedback! We're delighted to hear that you found our website easy to use and that everything from booking to delivery went smoothly. Providing instant quotes, reliable tracking, and on-time service is what we strive for, and it's great to know we hit the mark. We truly appreciate your business and look forward to serving you again!
If I could give less stars I would DO NOT USE THIS COMPANY
If I could give less stars I would, DO NOT USE FAST COURIERS!
I booked in a courier using Fast couriers, measured and weighed the box, took clear photos as they recommend of dimensions to ensure it was correct. To be fair the initial shipment went smoothly it was picked up on time and arrived within the outlined timeframe.
The issue's started over a week after the shipment had arrived at the destination. Fastcouriers without warning or communication decided to deduct almost the same amount as the initial shipment cost in an "Adjustment cost". After contacting their "support" (if you can call it that) to raise a dispute on the charge and providing the evidence that it was a false claim I was told it could take up to 10 days to resolve, 12 days later still no refund and they are radio silent and have stopped replying to emails.
I have now been forced to dispute the transaction through my bank as a fraudulent transaction as fast couriers is not acting in good faith and refuse to resolve this issue.
DO NOT USE THIS COMPANY THEY WILL TRY TO SCAM YOU, THEY WILL FALSELY CHARGE YOU ADDITIONAL FEES, THEY WILL NOT RESPOND TO YOUR SUPPORT REQUESTS, TERRIBLE COMPANY.
**EDIT AFTER FAST COURIERS REPLIED BELOW** I have already provided the evidence to your team, you say you want to help resolve the issue but you do not reply to emails. Lies after lies DO NOT TRUST THIS COMPANY.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Dave, We sincerely apologise for the frustration you've experienced and understand your concerns.
As outlined in our terms and conditions of purchase, adjustment charges are only applied when there are discrepancies between the information provided by the customer and what is reported by the carrier upon processing the shipment. These charges originate from the carrier, not Fast Couriers directly.
We absolutely want to help resolve this. If you have evidence to support your claim—including the photos and measurements you mentioned—we are very willing to support you in disputing this with the carrier on your behalf.
We apologise if our previous responses weren't received or if there has been a communication breakdown. Please email us again directly at hello@fastcourier.com.au with your order number and details, and we will prioritise providing you with a status update and working toward a resolution.
We value your business and are committed to making this right.
A fast and efficient service
A fast and efficient service. Very happy with my choice
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Liz, Thank you for choosing us! We're so glad to hear you had a fast and efficient experience. We look forward to serving you again in the future!
Faster than expected
Faster than expected. Seamless door to door.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Fiona, Thank you so much for your feedback! We're thrilled to hear that your experience exceeded expectations and that everything went smoothly from start to finish. We truly appreciate your business and hope to serve you again soon!
Abysmal
Abysmal. Avoid. Advertised a 4-day service to Darwin from Brisbane (which doesn't exist). Asked for item to be returned on a service I'd prebooked as it was delivered a week late. 2 months later and the items are still in Darwin. No Telephone line to call. The logistics companies they use (Allied Express) don't care as they just refer you back to FastCouriers. Please do not use this company.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Dan, We're sorry to hear about this experience.
While Allied Express is our carrier partner, these delays are unacceptable. We want to help you resolve this and will support you in getting your items returned or seeking compensation from the carrier.
Please contact us directly via email at hello@fastcourier.com.au with your booking details so we can escalate this immediately.
All went well
All went well. Diligent to determine safety of goods being shipped.
Will recommend if and when.
Thanks for services so far.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Glenn, Thank you for your feedback! We're pleased everything went smoothly and that you appreciated our attention to the safety of your goods. We really appreciate your recommendation and look forward to serving you again in the future
I trusted Fast Courier to deliver my…
I trusted Fast Courier to deliver my fridge directly to my apartment unit (as I clearly entered my unit number as the delivery address). I paid nearly $600 upfront, and without my authorisation they later deducted another $100+ automatically from my account.
Instead of delivering to my unit as agreed, their partner (Northline) repeatedly tried to dump my fridge on a giant pallet at the curbside or loading dock. The driver was extremely rude, aggressive, and simply left without delivering – even when I had organised a proper trolley rated for the fridge weight and building manager was present to assist.
I lodged a complaint with Fast Courier customer service. They apologised, promised resolution within 24 hours, and said they would arrange a new delivery with a different driver. Instead, the exact same driver was sent again! Later, their customer service completely contradicted themselves, saying “it’s not our problem” and suggested I collect the fridge myself from the depot.
It has now been over a week, I still don’t have my fridge, and all I’ve received is contradictory emails, broken promises, stress, and zero accountability. This company is absolutely disgraceful – they take your money but do not provide the service advertised.
⚠️ Do NOT trust Fast Courier. They accept the job and payment, but then push it onto their partner who refuses to deliver to your door, even when your address clearly specifies a unit delivery.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Customer, We sincerely apologise for this extremely frustrating experience with the carrier partner. We understand your disappointment and want to support you in resolving this matter. Please contact us directly so we can review this against our terms and conditions of purchase and work toward a resolution.
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