Farmfoods Anmeldelser 

731
•
TrustScore 2.5 ud af 5

2,6

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

I was shocked to see the checkout staff are not supplied with a chair, standing in the same position for hrs is not acceptable, Sainsburys, Asda and Tesco allow there till staff a seat as when your n... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-l... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I have been shopping regularly at Farmfoods as the cat food is consistently cheaper than anywhere else and the UHT milk is a good price and tastes better than any other we have tried. I have alw... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Farmfood how dare you put pork products beside halal products absolutely disgusting i was going to purchase halal boneless brisket but it was on top or next to pork products. Im not happy. Warnin... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

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Skrevet af virksomheden

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

731 anmeldelser

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3 stjerner
2 stjerner
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Ingen nylige anmeldelsesinvitationer

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Har besvaret 97 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,6

Alle anmeldelser

(731)

150 anmeldelser inden for de sidste 12 måneder

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Bedømt til 2 ud af 5 stjerner

Foul smelling milk

Foul smelling milk purchased Tuesday 25th August Boston store all three bottles where sour dated use by 1st Sept looks like its been left out fridge in the store its usually good

25. august 2026
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Besvarelse fra Farmfoods

Hi Dean,

We are sorry to hear about this issue! If you could please provide the full product names, weight, batch code and barcode from the milks, to our Customer Services team (quoting 1022236EL), that would be much appreciated.

Kind Regards,

Elle Lynam

Bedømt til 1 ud af 5 stjerner

Oldbury employee waited in carpark to threaten me.

In January2026 I had a seizure outside the front door at the Oldbury store in West Midlands. A male member of staff helped me. A few weeks later I went back to do a shop and thanked the employee who helped me. I left the store and noticed a female member of staff waited in the car park for me and came towards me very aggressively and screamed, shouted and swore so loud in my face. She threatened me and told me I was not allowed to come back or watch. Extremely disgusting behaviour. I was with my 9year old daughter and it’s visible I am ill. I was venerable and to be screamed and threatened so aggressively was awful. I haven’t been in for a while but it’s august now and I saw her working again. She was smirking and very shocking farmfoods have allowed her to continue to employee her considering the seriousness of this girls behaviour.

20. januar 2026
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Besvarelse fra Farmfoods

Hi Jas

Thank you for taking the time to let us know about this issue. I can see that my team member, Chloe has responded to your email and has passed your comments onto the senior management team responsible for our Oldbury shop to be looked into accordingly. Please accept my sincere apologies for the service you received.

Kind regards

Elle Lynam

Bedømt til 5 ud af 5 stjerner

great costumer service

26. august 2026
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Besvarelse fra Farmfoods

Hi Sir/Madam,

Thank you for those lovely comments! If your comments relate to a specific Farmfoods shop, please edit your review with the name of the shop, and I'll make sure I send the comments directly to the team.

Kind regards

Elle Lynam

Bedømt til 5 ud af 5 stjerner

Excellent Customer Service

I just wanted to recognise the excellent customer service I received from Farmfoods in relation to a product fault. From my initial contact, everyone I dealt with was helpful, responsive and genuinely interested in resolving the issue. They investigated it properly and came back with a very fair resolution.
In an age where customer service can sometimes be disappointing, Farmfoods really stood out. Very impressed and happy to recommend them.

12. august 2026
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Besvarelse fra Farmfoods

Hi Phil,

Thank you for those lovely comments! i am glad to hear that Farmfoods helped resolve your complaint for you. If your comments relate to a specific Farmfoods shop, please edit your review with the name of the shop, and I'll make sure I send the comments directly to the team.

Kind regards

Elle Lynam

Bedømt til 3 ud af 5 stjerner

Farmfoods is a good store but .......

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledgement never mind a wuick 'sorry'. Many those manning the tills have no interaction with customers. Comfort on the tills ignores customers. If I owned the stores I would take a long look at my staff.

22. august 2026
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Besvarelse fra Farmfoods

Hi Mike,

I am sorry to hear about your recent experience at our Gravesend RP shop. If you could contact us and let us know a name or description of the mentioned team members, quoting your reference number (1021609EL), this will enable us to look into it further.

Kind regards

Elle Lynam

Bedømt til 5 ud af 5 stjerner

the robin park branch in wigan staff…

the robin park branch in wigan staff are amazing. they are all so friendly and helpful. the manager is the happiest guy ive ever seen. always get a big loud 'morning'
prices are great and always stocked, theyll order you anything you need.
its strange because the farmfoods a mile away from robin park is poor.

20. august 2026
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Besvarelse fra Farmfoods

Hi Jack,

Thank you for your kind comments regarding our Wigan Gower Street shop which I have passed onto the senior management team responsible for their information.

Kind Regards,

Elle Lynam

Bedømt til 1 ud af 5 stjerner

The Staff at the Chadderton Store do…

The Staff at the Chadderton Store do need to look at how they treat their customers. I went in for some items at the weekend and was told they had warehousing issues. Yet despite asking about products they did have the Manager DOM barking the same line about warehousing issues. So I reported it to the head of operations by email and got a £10 food voucher.
Thank you Farmfoods. 😊

15. august 2026
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Besvarelse fra Farmfoods

Hi Paul,

Thank you for taking the time to let us know about this issue. I can see that my team member, James has responded to your email and resolved this with the area manager responsible for our Chadderton shop for their information. I am glad to hear that your voucher reached you safely and please accept my sincere apologies for the service you received.

Kind regards

Elle Lynam

Bedømt til 1 ud af 5 stjerner

Visited The Chadderton branch in…

Visited The Chadderton branch in oldham,the freezers were practially bare and my partner asked a member of staff about this and he just warehouse issue in a very rude manner,told us he didnt care and continued to glare at us until we left,Turns out he was a manager called Dom,I also work within customer service but you don't give customers attitude and act in a aggressive manner..its just childish...dont go there unless you want to be in our situation.Very poor Customer service indeed.

15. august 2026
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Besvarelse fra Farmfoods

Hi Kim,

I am very sorry to hear about your recent experience in our Chadderton shop.

Please accept my sincere apologies for this experience and rest assured your comments have been raised with the Area Manager responsible for the shop.

Kind regards

Elle Lynam

Bedømt til 2 ud af 5 stjerner

I've been using farm food in shrub hill…

I've been using farm food in shrub hill Worcester since it opened but the last few months prices have gone up the other day a bought a cheese pizza cost 99p today it's £1.19 and fish pies was 89p now £1.19 each chip shop battered fish was £1.19 now £1.69 I won't be shopping there again the store will go out of business they will lose most of their customers

18. august 2026
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Besvarelse fra Farmfoods

Hi Paul,

I am sorry to hear your comments regarding recent price changes on some of our products. We are confident that Farmfoods still offers fantastic value across a great range of products.

Further to this, we do appreciate customer feedback and I have passed your comments onto our Commercial team for their information.

Kind Regards,

Elle Lynam

Bedømt til 5 ud af 5 stjerner

Fabulous …

Already submitted a review on your website. Just had to do another, absolutely fabulous quality of everything tried so far, biggest outstanding items pork tenderloin, never ever had quality like it, large grey and pink prawns, pork escalopes, chicken tenders, I could go on! Honestly wasn't a farmfoods shopper, now on all the time. Staff lovely helpful and polite. A joy.

14. august 2026
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Besvarelse fra Farmfoods

Hi Mr Sneddon, thanks for your kind comments! I have passed your comments onto our Commercial team for their information.

Kind Regards,

Elle Lynam

Bedømt til 1 ud af 5 stjerner

My mum bought milk this Tuesday from…

My mum bought milk this Monday from Farmfoods and the taste was so weird literally a total scam. It looked like water mixed with milk.

11. august 2026
Uopfordret anmeldelse
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Besvarelse fra Farmfoods

Hi Sir/Madam,

We are sorry to hear about this issue! If you could please provide the full product name, weight, best before date, batch code and barcode from the packaging to our Customer Services team (quoting 1020906EL), that would be much appreciated.

Kind Regards,

Elle Lynam

Bedømt til 5 ud af 5 stjerner

ABSOLUTELY FANTASTIC PLACE TO SHOP…

ABSOLUTELY FANTASTIC PLACE TO SHOP TELFORD HOLYHEAD ROAD STORE. EVERYTHING I NEEDED AFTER A LONG 12HR SHIFT IN EMI FACILITIES. THE STAFF WERE VERY UNDERSTANDING AND VERY HELPFUL INDEED. ESPECIALLY STAFF MEMBER SUSAN ON THE TILL AT THE TIME AND ALLAN WHO HELPED PUSH MY FULL SECOND TROLLEY TO MY VEHICLE. SURELY THEY SHOULD RECEIVE A MONTHLY BONUS FOR BOTH THEIR GENUINE EFFORT AND INTUITIVE PEOPLE SKILLS FIRST RATE FIVE STAR EMPLOYEES. FARMFOODS SHOULD RECOGNISE HOW LUCKY THEY ARE TO HAVE THESE PEOPLE IN THEIR EMPLOYMENT!!!

12. august 2026
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Besvarelse fra Farmfoods

Hi Sir/Madam, thank you for your kind comments regarding Susan and Allan which I have passed onto the senior management team responsible for this shop for their information.

Bedømt til 1 ud af 5 stjerner

Terrible Management

13TH AUGUST..UPDATE..TOLD I HAVEN'T STOLE £100 OF CHOCOLATE. NOW IT'S SOME CONFECTIONERY ! WONT TELL ME WHAT .BUT STILL ALLOWED IN STORE TO USE £10 VOUCHER THEY SENT ME !! SEEMS TO BE (RUN) BY LYING IDIOTS NOW IM WORRIED ABOUT GOING TO MOST SHOPS NOW AS MANY USE THIS FACEWACH SYSTEM. TERRIBLE!! Management! NO ORGANISATION. GOT STOPPED AT WEDNESFIELD BRANCH .AND ACCUSED OF SHOP LIFTING TOLD DAY LATER BEEN REMOVED OF ( (FACEWACH) NEW SECURITY CAMERA SYSTEM. TWO WEEKS LATER MANY VISITS TO STORE AND PHONE CALLS LATER AREA MANAGER CALLS ME AND SAYS I STOLE £100 WORTH CHOCOLATE! AND TWO MANAGERS SAID I AM A SHOPLIFTER.ASKED FOR THE PROOF AS I KNOW I AIT STOLE NOTHING.WAITING FOR REPLY TOLD ((IT TAKE AS LONG AS IT TAKES)) DISGUSTED TO SAY THE LEAST! Update to your reply (((I WILL PATIENTLY WAIT FOR YOU TO FIND EVIDENCE OF ME STEALING £100 WORTH OF CHOCOLATE! GOOD LUCK WITH THAT ONE!!!!GET YOUR FACTS RIGHT BEFORE ACCUSING PEOPLE! I HAVE BEEN TOLD SO MANY LIES BY YOUR SO CALLED MANAGERS 3/ ONLY FIRST MANAGER WAS HELPFUL BUT APPARENTLY DIDN'T DEAL WITH IT IN CORRECT MANNER.!!! Told YESTERDAY 2 OF( SO )CALLED MANAGERS SAID I AM A THIEF BUT REFUSED TO GIVE NAMES!! Is it normal to have 3/4 managers a week ??

26. juli 2026
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Besvarelse fra Farmfoods

Hi Rob,

Having looked into this further, I can confirm that the details of our phonecall have been passed on and your further comments are currently being investigated by our senior management team.

Kind Regards,

Elle Lynam

Bedømt til 1 ud af 5 stjerner

Have just received a flyer through the…

Have just received a flyer through the door for farm foods. Unbelievable, but they now sell halal food. Therefore I shall never purchase from farm foods again. Halal food goes against my religion and beliefs.

10. august 2026
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Besvarelse fra Farmfoods

Hi Vince,

I can advise that we sell a range of halal and non halal products.

However we rely on all customer feedback and your comments have been passed onto our Commercial team for their information.

Kind Regards

Elle Lynam

Bedømt til 5 ud af 5 stjerner

I would like to say what a great…

I would like to say what a great representative of the company the manager, Carol from Farmfoods in Galashiels is. I had never shopped there before but she talked me into trying it and I will now be a regular customer. Great quality food at a sensible price. Thanks Carol & hope to meet you again!!

6. august 2026
Uopfordret anmeldelse
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Besvarelse fra Farmfoods

Hi Fiona,

Thanks for your kind comments about Carol which I have passed onto the shop team for their information.

Kind Regards

Elle Lynam

Bedømt til 2 ud af 5 stjerner

Tinned red salmon in a watery brine…

Tinned red salmon in a watery brine full of bones and skin and it’s pink in colour won’t be buying again made a mistake buying 10 so not pleased at all

3. august 2026
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Besvarelse fra Farmfoods

Hi Janet,

We are really sorry to hear about this problem.

In order to look into this further with the supplier, if you could please send the full product name, weight, best before date, batch code and barcode to our Customer Services team (quoting your reference number - 1020568EL), that would be appreciated.

Kind regards

Elle Lynam

Bedømt til 3 ud af 5 stjerner

I have been a few times to the Farm…

I have been a few times to the Farm Foods Wigan. Summary is nothing really bad. I bought a few items believing they were value for money. However, the taste isn't good and infact I'm not shopping theor again. The staff are helpful and efficient even though it is minimal staffing. I found by shopping there for the same amount I spent at other retailers . I got more items. But some of those items I scraped because I didn't find them eatable and nobody does at home. On the branded stuff there isn't anything wrong, but on burgers, chicken and stuffing dinner and a few other. I'm sorry but no

8. august 2026
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Besvarelse fra Farmfoods

Hi Christopher,

Thanks for letting us know about these issues.

In order to look into this further, if you could provide the full product names, weights, barcodes, batch codes and best before dates with the specific product fault, to our Customer Servcies team (quoting your reference 1020569EL) that would be much appreciated.

Kind Regards,

Elle Lynam

Bedømt til 1 ud af 5 stjerner

No stock

Unsure what has happened at your Weston-Super-Mare store over the last few weeks, the store has more gaps in their shelves and freezers than stock available , cleanliness has deteriorated. Even the “basics” are never on sale. I’m pretty sure they are losing customers at an alarming rate because of it too. No longer worth the trip

6. august 2026
Uopfordret anmeldelse
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Besvarelse fra Farmfoods

Hi Sylvia

We are aware of supply issues affecting our Weston-Super-Mare shop at the moment, for this, I can only apologise. We are working hard to get this resolved. In the meantime, I have passed your comments and concerns onto the Area Manager to look into this further.

Kind regards

Elle Lynam

Bedømt til 1 ud af 5 stjerner

Sausage and mash

Bought their own brand of sausage and mash. Seriously disgusting. No taste to the mash and the gravy was sweet. Extra small sausages which were tasteless.

5. august 2026
Uopfordret anmeldelse
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Besvarelse fra Farmfoods

Hi Mrs Lewis

Thank you for your comments about the Sausage and Mash. I am sorry to hear that this product was not suitable. If you could contact our Customer Services team, quoting your reference number (1020300EL), we would be happy to look into this for you.

Kind regards

Elle Lynam

Bedømt til 5 ud af 5 stjerner

A friendly encounter.

Great range of frozen and non frozen products at low prices, I like to browse first before settling what is going into my trolley, that way, the frozen items are not thawing whilst i'm browsing. However, today (Wednesday 5th August), I visited the Darlington store and put all of my items through the till, I was being served by a lady named Jill who was extremely pleasant to speak with. Jill's demeanour and attitude made my visit to the store a very happy experience. Such encounters brighten your day and Jill certainly did that.

5. august 2026
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Besvarelse fra Farmfoods

Hi Sir/Madam

Thank you for those lovely comments about Jill in our Darlington shop! I have passed these over to the shop and the senior management team this morning!

Kind regards

Elle Lynam

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