I ordered a custom made-to-measure Roman blind with explicit dimensions of 80cm x 125cm. The website description clearly stated the blind was "held in place by two steel guide wires," making it suit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I ordered a custom made-to-measure Roman blind with explicit dimensions of 80cm x 125cm. The website description clearly stated the blind was "held in place by two steel guide wires," making it suit... Se mere
Virksomheden har svaret
Das Rollo sollte unser Kinderzimmer verdunkeln. Tut es nicht. Die Qualität ist insgesamt enttäuschend und entspricht für mich in keiner Weise dem, was man für den Preis erwarten darf. Was die S... Se mere
Virksomheden har svaret
Wir waren leider nicht ganz zufrieden mit den maßgefertigten Rollos und haben dies per E-Mail mitgeteilt. Der Betrieb hat noch in derselben Woche die Rollos durch einen Kurier abholen lassen und wir h... Se mere
Virksomheden har svaret
Unsere Reklamation wurde unglaublich schnell und völlig unkompliziert bearbeitet. Der Kundenservice war ausgesprochen freundlich, hilfsbereit und hat sich sofort um alles gekümmert. So fühlt man sich... Se mere
Virksomheden har svaret
If you are looking for blinds that fit perfectly and are made with the greatest care - you have come to the right place. At Familyrollo you will find only the best roller blinds on the market. We have been manufacturing roller blinds since 2000. Since then we have achieved an established position in the Polish, British and German markets and we are constantly looking to expand our offer to other countries. All blinds available on the FamilyRollo online store are made with the best quality materials and precision. We believe in the quality of our blinds, which is why they all come with a Five-year guarantee. Explore our offer and see for yourself at home! Call +44 7761 314 853 or write us an e-mail store@familyrollo.co.uk and we will gladly answer all your questions!
Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Measured up using the online instructions and it was supplied exactly to size and a perfect fit (those people leaving a bad review because they measured up wrong - that's poor form).
Took just over a week to arrive which is excellent for a made to measure item shipped from another country. It was well packaged and arrived safely.
Blind is nicely finished, very easy to assemble and fit.
Frame is sturdy and there are felt brushes in the guides which stop the blind rattling and flapping about in the wind. There is a damper on the roller mechanism which slows the retract speed and the way the blind latches closed is very simple and works well.
First day of use and already impressed - bedroom is NW facing and gets very hot in summer evening sun, usually at least 5C higher than outside air temperature with the window closed. With the blind down the room temp stayed as cool as the rest of the house. It was 24C outside today and the room stayed at 18C.
Overall very happy and I will be ordering a blind for another exposed window.

Besvarelse fra Familyrollo
Like many other in the reviews, I received the wrong size. The customer service is slow and they are refusing to make a refund despite sending the picrure to prove it. I had to start a dispute in Paypal, I don't recommend this company at all.
Sehr gute und einwandfreie Qualität!
Die Bestellung funktioniert einwandfrei, Rückfragen zu den Produkten wurden schnell beantwortet. Lieferung pünktlich wie zugesagt! Ich bin sehr zufrieden!
Refused to refund for wrong size. It's slow, had to pay delivery that took almost a month. Do not use the measurements to price ratio is very expensive compared to advertising and apart from a 44x44inch decent metal frame that was obviously not gonna fit a door even though the order was for a door usually 100x200cm. Use Amazon instead at least they refund

Besvarelse fra Familyrollo
Money down the drain!
I ordered mosquito nets for European style windows.
Got a constructor, do it yourself. Assembled...(The fastenings do not fit, they tear the sealing rubber.)
In general, money is wasted..!
And waiting delivery about 1 month from Poland!
This is the downside of internet shopping. The products from Family Rollo were not what I wanted so I returned them to the company in Poland (cost £12) for a refund. That was 6 weeks ago. Still no refund. So now I have to waste time sending emails opening A dispute resolution with PayPal.
I cannot recommend this company
I've recently bought some blinds, and they came in time. The whole process was really fast and simple. Before placing an order I requested some fabric samples to be sent. They came in a letter (the company is based in Poland, but it still arrived pretty fast). The fabrics are of great quality. Overall I'm pleased with this purchase, will definitely order some more blinds.
Now I have two Roman blinds placed above my kitchen window with fabric Porto 2040 (gorgeous colour, very soft to touch)
Avoid at all costs!
Their customer service is unreliable, they take ages to respond and will not refund you if you are not satisfied with their low quality products. The measurement of the blind received were incorrect and after sending evidence they still managed to pretend that I am not able to measure. Do not order from them!! Not reliable, located in Poland, and will not refund in case of issue.

Besvarelse fra Familyrollo
I struggled to get the app to connect with the blind motor. Finally got it going so bought two more, but before long all three were 'dead'.
They offered to replace them, but I had had enough of struggling, so gave up on their motors.
Smart blinds solution is a con. Sold with no charger other than the solar charger which doesn’t charge enough to move the blind even an inch. Told I could buy the charger separately but with postage is an extra £20 and it’s an EU plug not a UK plug. Have asked to be provided details of the UK equivalent (so I can buy one cheaper) but now no response.
If it needs a mains charger to work why not sell it with one?!

Besvarelse fra Familyrollo
Well constructed blinds that are easy to install and adjust. Most roof window blinds are designed to clip into uPVC frames but our skylights do not have glazing frames. I was therefore pleased to find that the Familyrollo blinds use spring clips that can be screwed into the skylight surround - problem solved! Thank you Familyrollo.
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