Familyrollo Anmeldelser 

54
•
TrustScore 2.5 ud af 5

2,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I ordered a custom made-to-measure Roman blind with explicit dimensions of 80cm x 125cm. The website description clearly stated the blind was "held in place by two steel guide wires," making it suit... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Das Rollo sollte unser Kinderzimmer verdunkeln. Tut es nicht. Die Qualität ist insgesamt enttäuschend und entspricht für mich in keiner Weise dem, was man für den Preis erwarten darf. Was die S... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Wir waren leider nicht ganz zufrieden mit den maßgefertigten Rollos und haben dies per E-Mail mitgeteilt. Der Betrieb hat noch in derselben Woche die Rollos durch einen Kurier abholen lassen und wir h... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Unsere Reklamation wurde unglaublich schnell und völlig unkompliziert bearbeitet. Der Kundenservice war ausgesprochen freundlich, hilfsbereit und hat sich sofort um alles gekümmert. So fühlt man sich... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Persiennebutik
  2. også i
  3. Gardinbutik

Skrevet af virksomheden

If you are looking for blinds that fit perfectly and are made with the greatest care - you have come to the right place. At Familyrollo you will find only the best roller blinds on the market. We have been manufacturing roller blinds since 2000. Since then we have achieved an established position in the Polish, British and German markets and we are constantly looking to expand our offer to other countries. All blinds available on the FamilyRollo online store are made with the best quality materials and precision. We believe in the quality of our blinds, which is why they all come with a Five-year guarantee. Explore our offer and see for yourself at home! Call +44 7761 314 853 or write us an e-mail store@familyrollo.co.uk and we will gladly answer all your questions!


Kontaktoplysninger

2,3

Under middel

TrustScore 2.5 ud af 5

54 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,3

Alle anmeldelser

(54)

8 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

External screen roller blind

Measured up using the online instructions and it was supplied exactly to size and a perfect fit (those people leaving a bad review because they measured up wrong - that's poor form).

Took just over a week to arrive which is excellent for a made to measure item shipped from another country. It was well packaged and arrived safely.

Blind is nicely finished, very easy to assemble and fit.
Frame is sturdy and there are felt brushes in the guides which stop the blind rattling and flapping about in the wind. There is a damper on the roller mechanism which slows the retract speed and the way the blind latches closed is very simple and works well.

First day of use and already impressed - bedroom is NW facing and gets very hot in summer evening sun, usually at least 5C higher than outside air temperature with the window closed. With the blind down the room temp stayed as cool as the rest of the house. It was 24C outside today and the room stayed at 18C.

Overall very happy and I will be ordering a blind for another exposed window.

9. juli 2024
Uopfordret anmeldelse
Familyrollo-logo

Besvarelse fra Familyrollo

Thank you so much for your honest opinion! We are glad that you enjoy our product and we'll be more than happy to help you with your future purchases.

Bedømt til 1 ud af 5 stjerner

Stay away from this store

Like many other in the reviews, I received the wrong size. The customer service is slow and they are refusing to make a refund despite sending the picrure to prove it. I had to start a dispute in Paypal, I don't recommend this company at all.

12. juni 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Sehr gute und einwandfreie Qualität!

Sehr gute und einwandfreie Qualität!
Die Bestellung funktioniert einwandfrei, Rückfragen zu den Produkten wurden schnell beantwortet. Lieferung pünktlich wie zugesagt! Ich bin sehr zufrieden!

23. april 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Refused to refund for wrong size

Refused to refund for wrong size. It's slow, had to pay delivery that took almost a month. Do not use the measurements to price ratio is very expensive compared to advertising and apart from a 44x44inch decent metal frame that was obviously not gonna fit a door even though the order was for a door usually 100x200cm. Use Amazon instead at least they refund

22. marts 2024
Uopfordret anmeldelse
Familyrollo-logo

Besvarelse fra Familyrollo

Our products are made-to-measure, which means we create it according to the order. You ordered mosquito net in size 500mmx500mm and that's what we had provided. On the same page where you order a product, measuring instruction can be found under "How to measure" button. You didn't reach us about changing the dimensions in your order, only after the product arrived. Unfortunately as it is a custom made product, it can't be refunded, but we had offered you a discount for the next order. All production times can also be found on our site and delivery is done through UPS, which takes about 3-4 working days.

Bedømt til 1 ud af 5 stjerner

Money is wasted!

Money down the drain!
I ordered mosquito nets for European style windows.
Got a constructor, do it yourself. Assembled...(The fastenings do not fit, they tear the sealing rubber.)
In general, money is wasted..!
And waiting delivery about 1 month from Poland!

21. september 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

The downside of internet shopping

This is the downside of internet shopping. The products from Family Rollo were not what I wanted so I returned them to the company in Poland (cost £12) for a refund. That was 6 weeks ago. Still no refund. So now I have to waste time sending emails opening A dispute resolution with PayPal.
I cannot recommend this company

8. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Roman Blinds

I've recently bought some blinds, and they came in time. The whole process was really fast and simple. Before placing an order I requested some fabric samples to be sent. They came in a letter (the company is based in Poland, but it still arrived pretty fast). The fabrics are of great quality. Overall I'm pleased with this purchase, will definitely order some more blinds.
Now I have two Roman blinds placed above my kitchen window with fabric Porto 2040 (gorgeous colour, very soft to touch)

28. november 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Avoid at all costs

Avoid at all costs!
Their customer service is unreliable, they take ages to respond and will not refund you if you are not satisfied with their low quality products. The measurement of the blind received were incorrect and after sending evidence they still managed to pretend that I am not able to measure. Do not order from them!! Not reliable, located in Poland, and will not refund in case of issue.

9. oktober 2023
Uopfordret anmeldelse
Familyrollo-logo

Besvarelse fra Familyrollo

Hello, based on your pictures we proved that the blind was made correctly. You ordered skylight blind which material is, as said in "How to measure" instruction, narrower than the width given in the order. Your overall width was 780mm and after substracting said 25mm it would be 755mm. The last width, which is the width of the material in your blind, can be seen on the pictures that you sent. The fabric also is correct. You had chosen thermo dark beige, which has a silver thermo layer on the outside and dark beige layer on the inside. I also sent you picture of the said material sample, which matches your pictures of the blind. The blind is made correctly and can't be refunded.

Bedømt til 1 ud af 5 stjerner

I struggled to get the app to connect…

I struggled to get the app to connect with the blind motor. Finally got it going so bought two more, but before long all three were 'dead'.
They offered to replace them, but I had had enough of struggling, so gave up on their motors.

1. august 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Smart blinds solution is a con

Smart blinds solution is a con. Sold with no charger other than the solar charger which doesn’t charge enough to move the blind even an inch. Told I could buy the charger separately but with postage is an extra £20 and it’s an EU plug not a UK plug. Have asked to be provided details of the UK equivalent (so I can buy one cheaper) but now no response.
If it needs a mains charger to work why not sell it with one?!

4. september 2023
Uopfordret anmeldelse
Familyrollo-logo

Besvarelse fra Familyrollo

Hi, on our site it clearly says that the motor is sold without the charger and you need to buy it separately. Everything can be found in the Accessories page - the top three positions are motor, charger and solar panel. Also on the picture of the charger you can see that it is EU plug, not UK. We try to respond to emails immediately, but in this case we needed to contact the production department and wait for their response. We sell the charger separately, in case someone wants to buy a few motors but only one charger.

Bedømt til 4 ud af 5 stjerner

A very practical solution for skylights

Well constructed blinds that are easy to install and adjust. Most roof window blinds are designed to clip into uPVC frames but our skylights do not have glazing frames. I was therefore pleased to find that the Familyrollo blinds use spring clips that can be screwed into the skylight surround - problem solved! Thank you Familyrollo.

10. april 2023
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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