They were closed when I purchased my products but they here was no reference on the web. Then once they reopened it took another 3 weeks until my purchase arrived even though I selected the fast sh... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Gutes ersatzteil so war es mir möglich meinen Vespa Sitz zu retten und nicht wegzuwerfen. Der Verkauf und Versand war auch Super würde immer wieder bei dem Händler einkaufen.
It was my second purchase, No problems, good service. Also, the price of the Item bought was lower in comparison to other online stores that sell the same part.
The part was sent exactly as described, dispatching pretty quickly (DHL were another matter, I will use NL post in future) but the part arrived and was exactly as described no surprises no fuss. A day... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Kontaktoplysninger
4,3
Fremragende
404 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 41 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No me enviaron el faro trasero
No me enviaron el faro trasero (Piloto Trasero SIP LED | PIAGGIO ZIP II/ZIP SP)
Por lo demás los intermitentes de alante y los de atrás y el faro ahumado llegaron bien y todo perfecto
6. august 2025
Besvarelse fra falanparts.com
Estimado Aleix:
Gracias por tu reseña. Nos alegra ver que estás satisfecho con las piezas que recibiste.
Sin embargo, nunca pediste una luz trasera. ¿Estás seguro de haber escrito una reseña para la empresa correcta? Recibiste exactamente lo que pagaste y, después de preguntar al respecto, no respondiste a nuestro correo electrónico.
Me parece un poco extraño. Por favor, ponte en contacto con nosotros.
Saludos,
Equipo de Falan Parts
Commande passée facilement
Commande passée facilement, livraison rapide et conforme au délai annoncé
7. august 2025
Besvarelse fra falanparts.com
Chère Jessica,
Nous vous remercions pour votre avis et votre commande.
Au plaisir de vous revoir bientôt.
Cordialement,
Équipe Falan Parts 🌞
Ales bestens
7. august 2025
Besvarelse fra falanparts.com
Hallo Simone,
Genau so gefällt es uns :) Viel Spaß mit dem Korbset!
Viele Grüße,
Team Falan Parts 🛵
Sehr schnelle Lieferung
Sehr schnelle Lieferung. Die Qualität der bestellten Ware ist hervorragend.
12. august 2025
Besvarelse fra falanparts.com
Hallo Michael,
Wir freuen uns sehr, dass Sie mit den Teilen und unserem Service zufrieden sind.
Viel Spaß! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! :)
Viele Grüße,
Team Falan Parts 🛵
Great !!!!!
8. august 2025
Besvarelse fra falanparts.com
Dear Marcelo,
Thank you for the review.
We appreicate it, and we hope you will enjoy the parts.
Best regards,
Team Falan Parts 🛵
reliable and fast delivery
6. august 2025
Besvarelse fra falanparts.com
Dear Christian,
Thank you for the review.
We are happy to see that you like the service we profide 😀. Hope to see you again soon.
Best regards,
Team Falan Parts 🛵
absoluteley horrorfying experience
absoluteley horrorfying experience. no email is answered "at the first time", after waiting minmum 2 days and longer, or no answer follows. i always had to send email twice a time, even it is holiday, this is not ok organised here. then after waiting three weeks of my order, you tell me after( i asked again where my order is) almost 4 weeks, that this has been a stock fail ,my topcase is not available any more..??? wow!
no info, no mail, lost so much time, unbelievable, got infomations only, when i asked it before, really disapointed so annoying..never again sorry
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra falanparts.com
Dear Angelique,
Thank you for the review.
Sadly, your review is not genuine, which is something we do not appreciate. Please consider rewriting it to something honest. A one-star is no issue, but make it truthful.
You willingly placed an order while we were closed for five weeks. You were well aware that you had to wait for such a long time for a discount.
When you placed the order, you had information on when it would be shipped, and we mentioned that our email replies are delayed.
As soon as we returned from holiday, we sent you an email that, sadly, the part you ordered was out of stock due to a system error on our side. We emailed you about this within a reasonable period (37 hours after opening). And we gave you a solution for a top case paint matched to your colour that is out of production (no longer being made). This would have been at extra costs, ofcourse, since it would be a job for a painter. In our opinion, a great solution is to get a product that you can not get anywhere else anymore. And that for a small extra charge. But instead, you called it ridiculous to pay for such a thing, even though you didn't know the price of the additional charge.
After we sent the email, you replied very angrily and unprofessionally. But when we tried explaining it to you, it only seemed to get worse. As you, for some reason, placed this review and opened a claim with PayPal... Even though we had offered you a refund or a paint-matched top case ourselves. Meaning, a PayPal claim was the last thing you should have done :(
To conclude, the long wait time was not our fault. You decided to wait. The product was out of stock, which was our fault. We apologised and tried to find a solution for you, but you straight up declined. If we were not closed, we would have contacted you within a day to let you know the part is no longer available. We always replied to your emails within one working day (in working times) and helped you out with any questions or comments. As all your questions, which were a lot, got replied to :)
Please do not order from us again if this is how you go about your business.
Best regards,
Team Falan Parts 🛵
Good customer service
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
26. juni 2025
Besvarelse fra falanparts.com
Dear Nolan,
Thank you for the review.
Sadly tracking does not always go as planned :( But happy that you liked our service.
Hope to see you back again soon!
Regards,
Team Falan Parts 🛵
Fast snd easy!
18. juni 2025
Habe meine 13 Zoll BSM Räder für meine…
Habe meine 13 Zoll BSM Räder für meine Vespa schnell erhalten und alles passt perfekt.
Immer gerne wieder.
26. juni 2025
Great customer support
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
26. juni 2025
Magazzino ben fornito
17. juni 2025
Pas parfait
Article arrivé dans les délais.
Les trous du porte bagage pour mon Vespa GTS ne correspondaient pas tout à fait. J’ai du rectifier un peu pour que ça marche.
13. juni 2025
Vorsicht – absolut unseriöser Händler!
Ich habe einen Artikel bestellt, der laut Shop innerhalb von 2–3 Tagen geliefert werden sollte. Nach Ablauf der Lieferzeit kam nichts an. Mehrere E-Mails blieben komplett unbeantwortet, auch telefonisch war nie jemand erreichbar. Der Artikel wurde auch nach Wochen nicht geliefert. Auf keinerlei Kontaktversuche wurde reagiert. Letztlich blieb mir nichts anderes übrig, als über den PayPal-Käuferschutz mein Geld zurückzufordern – vom Verkäufer selbst kam keinerlei Rückmeldung oder Lösungsvorschlag. Absolut enttäuschend und unseriös. Hier bestelle ich nie wieder!
2. juli 2025
Uopfordret anmeldelse
very good experience
28. maj 2025
The lure of Vespa aftermarket parts...
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
3. juni 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.