Gutes ersatzteil so war es mir möglich meinen Vespa Sitz zu retten und nicht wegzuwerfen. Der Verkauf und Versand war auch Super würde immer wieder bei dem Händler einkaufen.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Habe zwei Bestellungen gemacht eine wurde Geliefert die andere nach mehrmaligen hin und her als nicht geliefert bestätigt bekommen. Seitdem warte ich auf die Lieferung. Da werde ich nicht nochmal was... Se mere
The part was sent exactly as described, dispatching pretty quickly (DHL were another matter, I will use NL post in future) but the part arrived and was exactly as described no surprises no fuss. A day... Se mere
It was my second purchase, No problems, good service. Also, the price of the Item bought was lower in comparison to other online stores that sell the same part.
Virksomhedsoplysninger
Skrevet af virksomheden
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Kontaktoplysninger
4,3
Fremragende
405 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 46 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Versandzeit extrem lange
Versandzeit extrem lange, Kommunikation keine.
Bestellt wo anders der Shop ist eine Katastrophe!
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra falanparts.com
Sehr geehrte Damen und Herren,
Vielen Dank für die Bewertung. Allerdings können wir Ihre Informationen nach drei Informationsanfragen nirgendwo finden. Leider haben Sie darauf nicht geantwortet. :( Wenn Sie uns kontaktieren, können wir die Angelegenheit für Sie klären.
Wenn Sie noch Fragen haben, lassen Sie es uns bitte wissen.
Mit freundlichen Grüßen,
Team Falan Parts 🛵
-1 was not informed about the lack of…
1 year ago I thought it was the best scooter webshop, but now it's the worst since my last order.
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra falanparts.com
Dear Metin,
Thank you for the review.
We are sad that you placed this review anyway, even after knowing that DHL Express did not take long, but instead, your local customs, which took very long...
As for paying extra, you choose DHL Express, which delivers the package within their delivery time frame apart from the Customs handling. Sadly, this is not something they can control.
We wish you all the best with the parts.
Best regards,
Team Falan Parts 🛵
Package took over a month to arrive
Package took over a month to arrive. Was lost for 2 weeks
20. juni 2024
Prix très correct, mais livraison très mauvaise !
Prix très correct, suivi commercial ok, mais livraison inadaptée (le colis est resté près d'une semaine, au dépôt de DPD.nl !!!).
18. juni 2024
Het artikel klopt en ze zijn behulpzaam…
Het artikel klopt en ze zijn behulpzaam via whatsapp. Echter de levering duurt te lang. Iets meer als een week. Typisch DPD
18. juni 2024
The people are always kind but desperate…
The delivery time was really bad for me.
Beside the fact that you have to pay for everything like transport, payment system… at the end the product is not anymore reasonable priced and the performance is (even your are charged) really bad!!!
The delivery time for transportation (in my choice initially UPS) was unreasonable for year 2024!!!. They ignored my UPS wish and I got DPD as forwarder and after 10 days (6 working) days I got finally my ordered products!!!!
From my view it is obvious if a person selects & pays 10 bucks for UPS that he wants it quick.
Again no responsibility and they put the shame on DPD, even it was their choice.
So my recommendation is not to use Falan ….
7. juni 2024
Besvarelse fra falanparts.com
Dear Joerg,
Thank you for your review.
We are sorry to see your bad experience with us. We wish you had received your order faster. However, we must follow investigation processes when a package is delayed. In your case, it took a bit longer than usual. Yet again, DPD solved it. That proved why we must follow their processes.
As for your claims, you do not pay for the payment system; we pay for that!
Paying a shipping fee is normal for small orders like yours. Even with paying the shipping fee, your order was still cheaper than our colleague companies'. So, we are not sure how you came up with this, as we always try to keep a close eye on this!
We know that UPS was your choice. However, UPS is not available at Falan Parts anymore (they underperformed too much in the past). Sadly you could still select this due to a mistake on our side, so we informed you about this and refunded you the difference for shipping it with DPD instead.
DPD and UPS have the exact same delivery promise in terms of days, so that is why we chose DPD in your case.
As for taking responsibility. We did take responsibility by starting an investigation with DPD as soon as you contacted us about the shipment being delayed. Two days later, you received your package.
Sadly you did not want the parts anymore and returned them to us with a free return label.
We hope that you were still able to find the parts elsewhere, and get them installed on your Vespa :)
We wish you all the best and are happy to answer any of your questions about the order or review.
Best regards,
Team Falan Parts 🛵
Blij met bestelde, levering duurde wel lang
Verzending duurde lang en helaas verkeerde artikel geleverd. Uiteindelijk wel opgelost door Alex van Falan Parts.
22. maj 2024
Everythink went great
Everythink went great, good product and kind conversation. PERFECT DEALER
21. maj 2024
Niet klantgericht.
Niet klantgericht,niet te bereiken via mail,whatsapp..Volgens hun website reageren ze zeer vlug wat een fabeltje is.
Ook niet te bereiken telefonisch,dat zal zijn redenen hebben…
Levering duurt zeer lang…
Kortom geen service,er zijn betere leveranciers van Vespa parts.
21. maj 2024
Besvarelse fra falanparts.com
Beste Marino,
Bedankt voor uw review.
Het is spijtig dat u een slechte ervaring heeft gehad. Echter klopt uw review niet.
Zoals is vermeld deed onze website chat het in die periode niet goed. Hierdoor wisten wij uberhaupt niet dat er een bericht van u open stond.
Maar dat wij niet te bereiken zijn per e-mail of whats-app chat, klopt simpel weg niet. U heeft ons namelijk niet gecontacteerd via whats app chat of de email. Anders had u namelijk binnen een werkdag een reactie van ons ontvangen.
Wel hebben wij u zelf gecontacteerd per mail, na een eerdere review van u. En dit om te kijken waarom u vermelde dat communcitie niet mogelijk was. Waarna wij u netjes hebben uitgelegd dat de chat het niet goed deed, en u gemakkelijk contact kan opnemen per e-mail of de whats-app chat. Wij hebben hiervoor dan ook gelijk onze excuses aangeboden aan u.
U heeft echter niet meer gereageerd op de e-mail. Dus beschoudwen wij de zaak als gesloten.
Indien u vragen heeft, kunt u ons altijd contacteren via de contact informatie op onze website.
Met vriendelijke groet,
Team Falan Parts 🛵
Great service ordering Vespa tail bags
Ordered 'Classic' tail bags for my Vespa. Delivered quickly and very well packaged. Great product too. Would order again from this company.
21. maj 2024
Falan beweerd alles op voorraad te hebben
Falan beweerd alles op voorraad te hebben en snel te kunnen leveren? helaas geven ze snel de schuld aan de vervoerder dat het pakketje kwijt is?
bestel hier nou gewoon niets , waardeloze service.
@Falan ga doen wat je belooft !!!!!
8. juni 2024
Uopfordret anmeldelse
Very knowledgeable
Initially I had some issues with parts but everything was fixed up perfectly with replacement parts provided. Give them time and they will do everything they can to give you a good service, just be patient and everything will be perfect.
28. maj 2024
Uopfordret anmeldelse
Everything fine!!!
24. april 2024
Ich kann Falanparts empfehlen
Ich kann Falanparts empfehlen!
Alles hat super gut funktioniert und Preis/Leistung passt!
23. april 2024
Shipment takes too long
Good is: . Good selection of spare parts
To improve: shipment over 1 month inside Europe is absolutely too long.
15. april 2024
Liked the choice and fast delivery
24. april 2024
Vespa Felgen
Antwort dauert ein wenig Zeit!
Guter und schneller Versand.
Fotos von Artikeln könnten etwas besser sein.
Ansonsten alles Bestens ⭐️⭐️⭐️⭐️⭐️
24. april 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.