Mortice for loft hatch rounded out so needed new one. £10 no problem all good very helpful. The robbing you know what's charged £12 for carriage and then a further £12 for shipping for a t... Se mere
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Se, hvad kunderne siger
Fakto FTP-V/C P2 78 x 140 with J Kit Slate - We are refurbing a listed Manor House and have used Fakro's conservation roof lights to replace old victorian roof lights on 2 of the wings so far. Fak... Se mere
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We’re very impressed with the build quality and finish of our two Fakro skylights. Even the integral blinds and the extendable poles are really well made. We’ll be buying direct from Fakro again too,... Se mere
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Paul, Our Business Development Manager delivered some fantastic hands on training recently. Engaging content with a friendly approach... Everyone we deal with at Fakro gets top marks from us! Than... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FAKRO offer a complete range of innovative solutions dedicated to bringing light and access to lofts. From natural pine, white acrylic, PU Coated or PVC roof windows in beautiful designs and clever opening methods to windows for flat roofs, lantern roofs and loft ladders - FAKRO delivers the UKs premium collection of products for loft improvements.
Kontaktoplysninger
Fakro House, Astron Business Park, Hearthcote Road, DE11 9DW, Swadlincote, Storbritannien
- 01283 554 755
- sales@fakrogb.com
- fakro.co.uk
4,0
God
75 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
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Disgraceful additional charges
Mortice for loft hatch rounded out so needed new one.
£10 no problem all good very helpful.
The robbing you know what's charged £12 for carriage and then a further £12 for shipping for a tiny part.
And I have to get it shipped to a relative as they don't post to Northern Ireland. So will have to pay further postage on top.
Disgraceful.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Andrew, I'm sorry to hear you feel like this! However, we do not charge £12 for carriage and £12 for shipping, so if that did happen, you would need to contact us so we can process a refund for you, as the carriage charge should be £11.99. That is correct that we don't ship to Northern Ireland, as that is FAKRO Ireland's territory operated via Tradecraft.
Terrible loft hatch design
Terrible design of a loft hatch. Why would your purposefully design a hatch to not sit flush with your ceiling and have to be trimmed up by architrave? People put architrave around things to cover up messy finishes, designing something that way blows my mind. There are other loft hatch manufacturers out there, use them instead.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Stuart, we're sorry that you are not happy with our product. Due to construction tolerances, manufacturers must ensure that the ladders are slightly smaller than the opening to avoid situations where the ladder cannot be fitted because the opening is not perfectly rectangular and lacks installation clearance.
Therefore, each model of our loft ladders has a slightly smaller actual size compared to its nominal (commercial) size.
After installation, a gap remains around the perimeter (filled with thermal insulation material), which is then covered using finishing trims.
The ladder hatch is intentionally lowered to align with the level of the finishing trims”
So to summarise, the reason the hatch sits lower is in case the framework in the ceiling has not been or is unable to be fitted square, the ladder would still be usable.
Superb assistance…
Despite delays and lack of information on my side, Abigail managed to liaise with other members of the wider team and found me a great solution. Brilliant service and assistance.
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Heather, thank you for the lovely review. We'll let Abigail know!
The great spare parts hunt
After spending a couple of weeks scouring the internet for some spare parts for an older window I finally relented and contacted their customer service dept.
A couple of days and a couple of email exchanges later their customer service team located the necessary parts and packed them all in an online shopping cart to order.
Outstanding service and very impressed
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Alan, thank you for the great review. We're so glad we could help you find the parts you needed.
FANTASTIC PRODUCT AND SERVICE !
FANTASTIC SERVICE !!
I purchased 5 Fakro windows over 15 years ago and they have been amazing and reliable. When ORIGINALLY installing my fitter cracked a small clip which eventually failed (after 15 years). Abigail gave me time and attention helping to identify the part and raised an order for me even though it is only a small low value item. I would definitely recommend over other roof window companies. Thank you Fakro and also a big appreciation to Abigail.
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi John, thank you so much for this 5-star review! We're so happy Abigail was able to help you, we'll let her know her great work is recognised!
Extremely helpful product support
I had quite a technical enquiry regarding the motorised skylights and both Abigail & Duane were extremely helpful. They recommended a great solution that saved me a tonne of work! I'm so glad I called
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Barry, thanks for such a great review. I'm so glad the team was able to help you find a suitable solution!
Exemplary aftersales service.
Ordered a blackout blind for a roof window, which arrived badly damaged. The manner in which a replacement was organised was exemplary, arriving the next working day.
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi David, thanks for the great review of the customer service team!
Quality loft ladder & full…
Quality loft ladder & full instructions. Very pleased with final look & functionality.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Jim, thanks for the great review of our loft ladders!
Awful
Awful. Given wrong advice. Bought wrong item. They charged me £100’s to restock and for me to return the item.
Tread very carefully,
Don’t trust what they say when you call them. Double and triple check you have the right product.
15. marts 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Daniel, I'm so sorry to hear you had this experience with us. Please could you let me know your email address or order number so I can look into this for you?
We’re very impressed…
We’re very impressed with the build quality and finish of our two Fakro skylights. Even the integral blinds and the extendable poles are really well made. We’ll be buying direct from Fakro again too, because the delivery was fast and efficient. Thank you Fakro for doing everything so well in a world of cheap and poorly made goods
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Dougal, thanks for the great review. We're glad you can tell we take pride in the quality and function of our products!
Very quick and helpful responses…
Very quick and helpful responses concerning the specific replacement window handle that I needed.
They made sure that they were providing the correct handle that I was trying to obtain.
Very good customer service.
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Kevin, thank you for the great review. I'm glad the team were able to get you the handle you needed!
replacement handle
The lady who dealt with me was very polite and helpful my pre 2001 loft window handle broke and I got a link ordered it 4 days later it was on my window fantastic service.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Thank you for leaving such a lovely review. We'll be sure to let the sales team they're doing a fab job :)
Quality Loft Ladder
Rennovating an Edwardian period loft space, and wanted to improve the access.
Decided on a Fakro LWL Extra due to the 3m celing heights upstairs. Installation was easy, the product is excellent quality, robust and I have no complaints whatso ever.
Fitted it myself, the only improvement I could suggest, apart from improving the price ;), is fully annotated installation instructions. They were adequate.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Ian, thank you for this detailed review. I'm glad our LWL Extra loft ladder was everything you needed. We are looking into improving our instructions!
Besvarelse fra FAKRO GB
Thank you Andy!
Returns policy? Absolute DISGRACE
I ordered slightly the wrong product for the builders for my roof flashings (they all look the same for goodness sake) and mistakes happen. I have to pay for these items to be returned which is costing me an absolute fortune due to the size of these things. There is no exchange policy... Absolute joke. Avoid.
12. november 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Joey, thank you for taking the time to leave this review. We are sorry you feel this way about our company. We do not offer an exchange policy on goods and our returns policy is outlined on the website. As you can see it does cost a decent amount to send and deliver these items so this is the best way at the moment we have found to handle our returns. I will report your concerns to the correct department and look to improve things in the future. Thanks again.
Really good technical help
Really good technical help in deciding which windows to use and how to DIY install in an unusual roof
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Philip, thank you for the review. It's great to hear that you were able to fit your windows yourself!
I used this company windows in my roof
I used this company windows in my roof, I had no issues even after 15yrs, they get a wipe down once a year, all down to how good the fitter were.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Stephen, thank you for the review. It's great to hear you've had no issues after 15 years!
Happy with my new FAKRO blinds
Happy with my new FAKRO blinds. Superbly fitted - delighted
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Hi Anna, thank you for the review. Glad our blinds are performing well!
Very good customer service and their…
Very good customer service and their technical department were very helpful.
5. september 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Thank you Annette for the lovely review. Your feedback means a lot to us.
Fantastic customer support from…
Fantastic customer support from Abigail. Was unsure on sizes for my Fakro windows but a few emails later and correct products ordered.
19. august 2024
Uopfordret anmeldelse
Besvarelse fra FAKRO GB
Thank you Justine for the lovely review. Your feedback means a lot to us.
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