Ezus Anmeldelser 17

Très mauvaise expérience de notre côté malgré un projet qui semblait prometteur sur le papier.

Nous avons souscrit chez EZUS en février 2026 avec un Complete Pack incluant onboarding, accompagnement et personnalisation de modèles. Lors de la phase commerciale, il nous avait été confirmé que le niveau de personnalisation présenté était réalisable et adapté à notre activité de DMC.

Dans les faits, après plusieurs semaines de travail, de nombreuses relances et plusieurs échanges avec la direction, les livrables transmis sont restés incomplets et non exploitables commercialement pour notre agence. Des éléments pourtant essentiels dans notre métier restaient absents ou non finalisés : contenu des prestations, informations tarifaires, structure des documents, lisibilité globale, etc.

Le principal problème n’a pas été uniquement le retard, mais surtout le manque de suivi et de communication. Plusieurs emails sont restés sans réponse, y compris après engagements de retour. Une dernière version présentée comme finalisée nous a été transmise uniquement après notre demande formelle de résiliation, soit plus de deux mois après la souscription, alors même que nous la considérions encore largement incomplète et non opérationnelle.

Je précise également que la plateforme nous a finalement été présentée comme “opérationnelle sans personnalisation”, via des templates standards existants, alors que la personnalisation des modèles avait pourtant été un élément déterminant dans notre décision de souscrire.

Après une procédure formelle et plusieurs échanges, un accord amiable avec remboursement partiel a finalement été trouvé.

Au final, cette expérience nous a surtout fait perdre un temps considérable dans la mise en place de notre activité sur l’outil, avec plusieurs semaines investies dans la saisie de notre base de données et le suivi du projet, sans jamais parvenir à une utilisation réellement opérationnelle de la plateforme.

As a boutique DMC based in Marseille, we were looking for a tool that could handle the full commercial workflow — from building bespoke travel proposals to tracking profitability per project. Ezus does exactly that.
The proposal format is professional enough to send directly to agency partners, and the margin tracking per project gives us a clear view of our business before and after each trip — which is essential at our stage.
The onboarding team was genuinely helpful and responsive throughout the setup, which made a real difference.
We're still exploring all the features, but it's clearly built for the travel industry and for operators who need both commercial precision and operational clarity. Would recommend to any small DMC looking to professionalise their workflow.

Un très bon accompagnement même si le début de cette collaboration était un peu mitigé.
Merci à Nataly et Charles pour leur réactivité et leur professionnalisme

As a new startup, finding the right booking software was an essential foundation piece of the business. Ezus' product stood apart from its' competitors with it's usability, polished design, and back-end functionality. Beyond the product, working with Nataly Montelongo elevated the Ezus experience even further. Nataly is exceptionally bright, kind, and had the answer to every question I asked. Nataly was key to developing my proposal webpage and continues to be a wonderful success manager as I work on my first few sales! Thank you Nataly and the Ezus team.

Après plus de 30 ans d’expérience dans le tourisme, nous avons testé de nombreux systèmes et logiciels au fil des années. La plupart ont fini par être abandonnés, souvent parce qu’ils étaient trop archaïques, peu intuitifs ou déconnectés des réalités du terrain.
Avec Ezus, nous avons enfin trouvé une solution qui apporte un vrai vent de fraîcheur dans notre manière de travailler. L’outil est moderne, intuitif et conçu avec un esprit jeune et dynamique qui fait réellement sens pour les professionnels du tourisme.
Au-delà de la plateforme elle-même, l’équipe Ezus fait toute la différence. Elle est toujours à l’écoute, extrêmement réactive et surtout très sympathique. Chaque besoin est pris au sérieux : ils prennent le temps de comprendre vos demandes, de les noter et reviennent souvent avec des solutions concrètes adaptées à votre situation.
Peu importe la taille de votre entreprise ou le nombre d’utilisateurs sur la plateforme, vous ne vous sentez jamais comme un simple client parmi d’autres. L’équipe reste toujours attentive et aux petits soins.
Ezus est plus qu’un outil, c’est un véritable partenaire qui évolue avec vous.

We have been using Ezus for the past 7 months and so far we are very satisfied with the platform. It helps us create professional and visually appealing travel proposals efficiently while keeping all information centralized. The tool is intuitive and continues to improve, making it a valuable solution for our team.

Great company with great team that are friendly and always very helpful! Wonderful software and very easy to use with excellent templates and Itineraries.

We started the implementation about six months ago, and the software has already made a big difference in how we work. It has streamlined many of our processes and given us the scalability we need for our Leisure/FIT department. The team of EZUS is attentive, quick to respond, and always ready to help whenever we need anything. In our opinion, it's a great solution for any travel company looking to modernize without adding complexity.

Un outil qui change vraiment la donne pour les agences de voyage. Je recommande fortement

Great software for itinerary and quotation. Love the Automatic Webpages sent to my travellers

Ezus realy changes our travel planning with its intuitive design and real-time quoting. We have all the customization we were wishing for, while simplifying our workflows from requests to invoicing.
The onboarding with the team was smooth, definitely a must-have tool for travel professionals looking to optimise their processes.

Très bon logiciel métier, je recommande a toutes les agences de sejours qui proposent du sur mesure. Un gain vrai de temps sur la génération des propositions

Very good team, very professional, efficient and intuitive software

We were drawn in by a highly appealing presentation of the software, which included promises of key features that directly influenced our decision to purchase—especially related to data import and professional itinerary creation.

Unfortunately, those promises were never fulfilled. We invested countless hours trying to resolve the issues, only to be passed from one person to another within their team. In the end, they acknowledged they couldn't meet our needs, but still refused to provide even a partial refund.

We do not recommend this product to any serious travel professionals with existing workflows.

We attempted to use EZUS primarily to create itineraries and generate travel documents for our clients. However, the platform never became operational for our needs.

The main issue was the inability to search and locate our products effectively within the system—a critical function for any travel company working with a large, complex database. Despite providing the full structure of our Tourwriter-formatted data (which EZUS had assured us was compatible), the search and filtering tools were insufficient. This made it extremely difficult to find services when building itineraries, compromising the efficiency and reliability of the platform.

While some of the templates were visually appealing, they simply did not fit our operational requirements. We were unable to generate documents that matched the structure, clarity, or level of detail we need. Even after repeated efforts to adapt them, the formatting did not meet our professional standards.

Between the inadequate search capabilities and document limitations, the platform did not fulfill the core needs it was sold to address.

The presentation they made at the beginning convinced us it was a good product for our travel agency but they did not deliver what they promise.They were not able to work with us and make the product suitable to our needs.Overall the experience was negative. After many meetings they did not deliver what we asked so a waist of time and money. We asked for a refund but they denied.

Our experience was deeply disappointing. What was presented as a dream opportunity turned into an exhausting, frustrating journey that lasted nearly a year. We joined after receiving confirmation that our database format was compatible—only to be told months later that it needed to be changed entirely. Had this been communicated upfront, we would never have moved forward. Unfortunately, they refused to offer any refund, despite their oversight. It was a significant loss of both time and money.