If you need your contact lenses within a month, do NOT order from this website. It has been over two weeks since I placed my order, and my order is still stuck at "Preparing Shipment." The le... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been shopping with Eyecandys for a couple years now and always loved the ease of use of their website, the fast shipping they do, and how well packaged and secure my order always is! My recent... Se mere
Virksomheden har svaret
The delivery is quick considering that they are custom made. I wish there was a way to have better contact with them besides email. The time difference is hard to be able to communicate. But they do... Se mere
Virksomheden har svaret
The contacts I ordered (Acuvue Define Moist - Vivid Choco) are absolutely stunning. Despite the fact that I had an international order, the shipping was faster than expected and everything came in per... Se mere
Virksomheden har svaret
3,8
God
475 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
False advertising and non-responsive…
False advertising and non-responsive customer service. The package took 5 weeks to arrive when they said it would arrive in 10-15 business days.
3. marts 2022
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Dear, First we would like to apologize for this experience. Upon checking, your order was already delivered last March 2. Please understand that the preferred shipping option you chose is via K-Packet which takes 10-25 working days at max. Deliveries can take longer as shipping products are being sent out from our warehouse in Asia.
If you need further assistance, please don't hesitate to e-mail us at hello@eyecandys.com.
I really like violet color contacts I…
I really like violet color contacts I purchased at Eyecandys. They are a beautiful shade of violet. I like the great selection of colors that Eyecandys has. They have color contacts available in prescription also, which is great because I wear prescription contacts.
2. marts 2022
Uopfordret anmeldelse
Super fast and reliable delivery
Super fast and reliable delivery! Really happy I found this company. The lenses are great quality, and they get to my door (where I live in Europe) within 4 days. A little more expensive then where I used to get my lenses, but totally worth it for the fast and trackable delivery :)
23. februar 2022
Uopfordret anmeldelse
One of my lens had a tear in it I…
One of my lens had a tear in it I emailed them My contacts were replaced, Jessica was very helpful.
15. februar 2022
Uopfordret anmeldelse
Good lenses but Not for me
These lenses were easy to use, comfy and the prescription was correct - I took a star off because there was no change in eye color - guess my eyes are too dark for this color.
10. februar 2022
Uopfordret anmeldelse
Never Received Order
I placed an order, the first week of January 2022.
I have not received the order. I got a reply back saying that the order was delivered but it was not. There was no confirmation of the order, or anything. Just, looked at their computer. I would not have queried, before performing those exact steps myself. Also, I would not say I did not get something, if I did.
My next course of action will be to contact my attorney.
8. februar 2022
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Malaika, upon checking the tracking link for this order, parcel was delivered last January 19. https://www.aftership.com/track/usps/92001901755477000822709841
If this is not the case, may we suggest you reach out to USPS and provide the tracking number of your order to inquire if it was indeed delivered to your registered shipping address. If not, please do send us an e-mail at hello@eyecandys.com wherein we may be able to assist you further in your concern.
I got the wrong power for one of my…
I got the wrong power for one of my lenses and they send me a new one, Im impressed and relieved
25. januar 2022
Uopfordret anmeldelse
I initially never received my package
I initially never received my package. Contacted the EyeCandy Admin team and they sent a replacement package.
23. januar 2022
Uopfordret anmeldelse
Fantastic lenses! :D
When i got my parcel the lenses were well protected! The packaging was also super cute!! The lenses came in sterile glass bottles with saline solution inside, they also came with application tools and lens cases! :) They went in to my eyes quickly with no discomfort and continued to be comfortable during my 3 hour shoot! The lenses looked absolutely stunning + vibrant and showed up on camera so well! I love these lenses so much! <333
17. december 2021
Uopfordret anmeldelse
Thumb’s Up
I appreciated the opportunity to collaborate with the brand and enjoyed the look of the contacts! I wish the contacts were offered in higher strengths and that the response time was quicker but overall pretty good experience!
11. december 2021
Uopfordret anmeldelse
Quick and efficient customer service
I was missing a pair of lenses from my order. I contacted customer service and within minutes the issue was corrected and my new lenses are on the way! Thank you Jessica for the help!
24. november 2021
Uopfordret anmeldelse
Where is my order?
Where is my order?
I made my order nearly two months ago, and I couldn't track the order through the provided tracking link, the latest update was '2021-09-27 17:20
HK, Sender is preparing item for posting'.
Furthermore, I couldn't get in touch with any eyecandys customer service through its online chat service. It just automatically replied to me and said they will contact me through email. It's been 4 days since my initial inquiry was sent. Can anyone pick this up, please?
Thanks for your response.
I just checked, there was no email send to me on 28th of September. Please refund. If you can forward me the email your sent regarding to this order previously , I would be very appreciated .
15. november 2021
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Sophia, one of our representatives sent an e-mail to you last September 28 in which you have yet to respond.
"We apologise that the Lucia 1-Day Almond Brown (10pk) - 0.00 (non prescription) / 10 lenses (5 pairs)/box you ordered is out of stock. Would you mind changing this *pair* to another one of equal value? If so, please kindly let me know which one you would like.
If you'd prefer a refund instead, we'd be happy to do so.
Please indicate whether you would prefer to have the refund in the form of Store Credit or towards your card.
Let us know how you'd like to proceed. Once again, truly sorry for any inconvenience"
Please e-mail hello@eyecandys.com regarding what you want to proceed with. :D
I love Eyecandy's ❤
Eyecandys has been my go to for contacts for so long and I'm so happy to be their loyal customer. Even when I had a package issue due to the post office... they were so quick to help me resolve this. Thank you so much! Customer for life. ❤ love everything about this site.
4. november 2021
Uopfordret anmeldelse
The lenses are very comfortable
The lenses are very comfortable, they do not even feel once on, the shipping was very quick and they arrived in good condition, the atentiton to consumer are really great, easy to buy👍🏻
30. oktober 2021
Uopfordret anmeldelse
Customer service was amazing
Customer service was amazing!
I truly appreciate the customer service (CS) I had today. My order was placed wrong and in sheer panic I inquired about it. I went back and forth with CS like a madman and kind of gave them a hard time.. I'm very sorry for that.. but CS had a lot of patience with me and was able to resolve it and within the same day as my order. Thank you CS!
25. oktober 2021
Uopfordret anmeldelse
Love them!!
Absolutely loved the contact lenses and so I reordered them. This time I got the wrong order but customer service was quick to reply and sent me my order quickly
23. oktober 2021
Uopfordret anmeldelse
They feel comfortable and look natural
They feel comfortable and look natural. Light and can use for hours! Highly recommend.
30. september 2021
Uopfordret anmeldelse
Love my contacts
28. september 2021
Uopfordret anmeldelse
Loved the order!
I was shocked at the amazing quality and really loved the contacts i received! Would order again happilY!
28. september 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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