I have been shopping with Eyecandys for a couple years now and always loved the ease of use of their website, the fast shipping they do, and how well packaged and secure my order always is! My recent... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The delivery is quick considering that they are custom made. I wish there was a way to have better contact with them besides email. The time difference is hard to be able to communicate. But they do... Se mere
Virksomheden har svaret
They have a pretty big selection of contact lenses but they are pretty basic from the few that ive gotten. If you are looking for a major eye color change this is probably not the place you want to lo... Se mere
Virksomheden har svaret
I’m always iffy when I try new lenses but these were so comfortable. I’ve had3 different orders and all came on time ! I bought some more subtle lenses for a puppy eye look & genuinely no one could te... Se mere
Virksomheden har svaret
3,9
God
474 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No Customer Support
Received my package with damaged items and emailed customer support numerous time and have not received any reply. I have posted my reviews and pictures on their website. I do love this company, but when you're spending $70 with two damaged items you'd want to get a reply back or a solution. EDIT: They replied to me and I replied immediately back, but no response after to resolve the issue.
12. november 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Alexis,
We sincerely apologize for the inconvenience you've experienced and the delay in our response. It has come to our attention that your messages went straight to our spam folder, and we deeply regret any frustration this may have caused.
Upon reviewing your concerns, we understand the importance of resolving the issue promptly. We appreciate your feedback!
Our team is actively working on processing a replacement for the damaged items in your order. We'll ensure it is sent out to you as soon as possible. We genuinely value your loyalty, and we want to thank you for bringing this to our attention.
Thank you for your patience and continued support.
Amazing product
Bought some green contacts and they are absolutely stunning and so perfect! I love them! Highly recommend buying from here. Well buy from again!
4. november 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Wow, thanks a million for your awesome review! 🌟 We're thrilled to hear that the green contacts are a hit! Your recommendation means the world to us, and we can't wait to have you back for more stunning looks. If there's anything else you need, we're just a message away.
Big SCAM!!!
The package never arrived and now they say I wrote the wrong address which is not true. Now I should again pay delivery costs and 30% more of the products price. That's a ridiculous SCAM !!!! WATCH OUT
13. november 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi there!
We apologize for the trouble with your order. To help us resolve this quickly, please email us at hello@eyecandys.com with your full name, order number, complete and accurate shipping address, and any additional details.
We're committed to fixing this issue for you promptly. Thank you for your cooperation.
Don't trust the Lens Quiz
The shipping was not horrible, but the cost was not worthy of the wait. I ordered a pair of lenses that make me look 😈 evil. They were recommended by the sites Lens Quiz, but on my dark brown eyes, they make my eyes look red.
They sent an applicator and soft tweezers for the lens. They were stored in sealed vials so I knew they were not tampered with before arrival.
I am disappointed that my first pair (Pink Label Obsession Brown) because they were so horrible.
Per your request:
1. EyeCandys Pink Label Obsession Brown Sku: IC-CBO001-BR-000
2. My order was based upon your Lens Quiz recommendation. However, darker skin tones vary based upon undertone. Apparently, red undertones require a balance with cooler color tones. Your lens quiz would be more effective if it incorporated suggestions based upon skin tone,
5. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hello Kee,
We greatly appreciate your candid feedback concerning your recent lens purchase! We're genuinely sorry that the recommended lenses didn't quite meet your expectations, and we're eager to gather more information to address your concerns and enhance our services.
To better understand your experience, could you kindly share the following details with us via email at hello@eyecandys.com:
1. The specific lens product you ordered.
2. Any other specific issues or feedback you have about the product or service.
Your input plays a vital role in helping us fine-tune our recommendation system and elevate the overall quality of our products.
Thanks so much for your time!
It’s good I like it .
2. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
We're thrilled to hear that you like it! Your satisfaction is our priority, and we're here to assist you with any future needs or questions you may have. Thank you for choosing us!
This gives my eyes more attractive as…
This gives my eyes more attractive as it should💖
10. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Thank you! We're thrilled to hear that you're enjoying your new look. 💖 If you have any more feedback or questions, feel free to reach out. We're here to help you look and feel your best! 😊
Did not receive my order its been…
Did not receive my order its been almost a month
6. september 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
We apologize for the delay in your order. To assist you, please provide your order number or more details about your order. Also, sorry for any recent delays in our responses, we're working hard to catch up. Thank you for choosing EyeCandys.
Great colors for dark eyes
The contacts I purchased look amazing with my dark eyes. They look natural and are hard to tell that they are not my natural eye color. I get complimented all the time. The customer service is amazing and my order was shipped relatively quickly.
27. juli 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Delighted you love your lenses! Thanks for your support and kind words. Enjoy the compliments! 😊👁️✨
Very pleased!
These are so nice. Quick shipping, beautifully packaged, and they look cool. They're comfortable and the prescription is perfect for me.
6. september 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
We're thrilled to hear you're loving your lenses! 😊 Thank you for the kind words and for choosing us for your prescription needs. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new look with those cool lenses! 🌟
Wonderful experience
Wonderful experience. Easy to use, the packaging is beautiful and the lenses are of excellent quality. And this color is wonderful, it highlights my face and I feel comfortable with them.
8. august 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Dayana,
Thank you so much for your delightful feedback! 😊 We're thrilled to hear that you had a wonderful experience with our products. It's fantastic to know that you're enjoying the quality and comfort of our lenses.
We're here to make your experience even better whenever you need us. Feel free to reach out anytime!
Best contacts
Best contacts! Great fit i love eye candys! Best place to find contacts! Great color!
5. august 2023
Uopfordret anmeldelse
Shipping is pretty accurate and I loved…
Shipping is pretty accurate and I loved my product. I am ordering my refill just in case I run out.
26. december 2022
Uopfordret anmeldelse
Fantastic Customer Service
I placed my first order with them a month ago and my order shipped into 2 different packages. I received my first part of the order no problem and it had such lovely packaging! However, I was still waiting for the second part of my order.
I waited for about a month and still haven't received it..so I contacted Customer Services and a person named Jessica immediately responded back and told me it may be lost in transit based on the tracking. So they immediately told me not to worry and that they will resend a replacement order for me. That is what I call customer service! They answered me so quickly which I really appreciated and addressed my concerns.
I will continue to purchase from them for this reason. Thank you Eye Candy for having such amazing Customer Service.
24. juli 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Katherine!
Thank you for your awesome review and we are glad to know that your issue was resolved.
Should you need further help, please don't hesitate to send an e-mail to hello@eyecandys.com
I like the glasses
I like the glasses! they have a number of beautiful comores! I am very comfortable when it comes to using them! They don't bother and I can see perfectly
13. juli 2023
Uopfordret anmeldelse
DO NOT USE THIS COMPANY
I'd give it 0 stats but it won't let me. The company is totally incompetent. They can't deliver make up excuses don't return your money and then lie about everything. DO NOT PURCHASE FROM THEM. Companies like this need to be sorted out and prevented from doing business.
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Chuck,
Thank you for your review!
We sincerely apologize for this experience.
Can you please share your concern regarding your last order and we'd be happy to assist you the best we can.
You can also send an e-mail to hello@eyecandys.com and one of our representatives will reach out to you~!
Surprisingly Comfy!
I got these as the random free pair of lenses for spending so much. They are really comfy & the glitter is subtle. I was on the fence on glitter lenses cause it jus freaks me out but I love these so far! I do wish they had given me the cocoa color as my eye are a deeper brown so these ones give more of a caramel tone over my eyes, I like it jus not as much as I would if it it blended more naturally. 10/10 recommend!!
12. juli 2023
Uopfordret anmeldelse
Bad products and customer service
I have purchased multiple items from them a few are great, others are just un-wearable. I have sent out an email with the issue and they completely ignored me. And it's not like I asked for a refund, I was just providing feedback.
30. maj 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Maya,
Thank you for raising this concern.
Is this regarding your order last February? I believe one of our representatives responded to your e-mail and proceeded to create a new order for you as a measure of good customer service.
If this is not the case, can you please send us another e-mail at hello@eyecandys.com and will look into your concern as soon as possible.
lovely!
Lens of Eyecandys are really very natural and comfortable :)
30. april 2023
Uopfordret anmeldelse
They are a Scam!
They are a Scam!! Give you a shipping number and nothing is shipped!!
31. maj 2023
Uopfordret anmeldelse
Besvarelse fra Eyecandys
Hi Vivacious Criss,
Thank you for leaving a review.
We would like to apologize for this experience.
Can you please provide your order number so we can double check its status? :D
Gorgeous especially for dark eyes
Gorgeous especially for dark eyes
Loved how they gave me good coverage without looking fake. My husband and stepson were amazed !
19. maj 2023
Uopfordret anmeldelse
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