Products don't have guarantee.
This company does not have a customer service.
And also their products don't have any guarantee.
I won't recommend their products.
3. oktober 2022
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
Kontaktoplysninger
Garbage company
Garbage company. The stem got delivered scratched, they didn't even bother giving me a full refund. And they were trying to charge me a 20% restocking fee and have me cover the incoming and return shipping. People at this level of the market who are willing to pay this premium price tag are expecting premium cycling products, we are not stupid. Neither the quality of the product nor the service justifies the price. Their owner, Sergio Riva was arrogant and always shirks responsibilities in the email. Avoid this company forever!
29. juli 2022
Uopfordret anmeldelse
I bought a pair of extralite hyper2…
I bought a pair of extralite hyper2 wheels. Not cheap. After they arrived I had some questions about what cassette would best fit. The email reply was extremely abrupt, answered none of my questions and to be honest very rude. Not at all what I would come to expect for a premium product.
This is my second set of extralite wheels but I would never use them again.
17. november 2021
Uopfordret anmeldelse
No customer service and sent me a different unit from the one I sent them: NEITHER HONEST NOR PROFESSIONAL AND QUITE RUDE
I bought a extremely expensive crankset. The unit started to get loose after 15-18km. All the customer experience was horrible: bad mood, no manners and reluctancy to take responsibility or even take the product back to their facilities. After a month of reluctancy and a month in their facilities (they were very busy to test them) they send them back to me without telling me anything and said they were perfectly fine (which is not true by the way).
The astonishing part is that they sent me a used unit which was not mine. My unit have a few months of use and low km and the unit sent to me was under heavy use for years (checked by an local expert).
These brand sell luxury bike parts and do take any responsability by their mistakes. But even worse they are liars and feel they are above their clients and they dare to send a different unit to a client with a problem in one of their parts.
I know... their products are really nice and light but with parts that critical and expensive what you expect is a decent customer service and they fail to offer even te most basic one. Stay away from Extralite
14. juli 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.