Expressunlocks Anmeldelser 4.581

Besvarelse fra Expressunlocks

12. nov. 2025

Hi — Charlotte here, thank you so much for the lovely feedback! I'm really glad the countdown and speedy delivery impressed you.

Just a quick note in case you ever run into the phone not prompting for the code: as our terms say, "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." I can also see your order notes show "Device doesnt prompt for unlock code, unfortunately a remote USB unlock is not possible for this device," and a credit note was issued — if you want help applying the code, using your credit note, or want us to look into next steps, reply and I’ll sort it quickly.

Besvarelse fra Expressunlocks

12. nov. 2025

Hi — thank you so much for the great review! I’m delighted your iPhone 15 Pro Max was unlocked quickly. As a reminder, to complete an iPhone unlock you’ll just need to follow the instructions: "connecting the phone to WiFi and turning the phone off and then on;" If you need anything else, reply here or use the Live Support on your tracking page. — Charlotte

Besvarelse fra Expressunlocks

28. okt. 2025

Hi — Charlotte here, thanks for the patience and great to hear it was worth the wait and your phone is unlocked!

If you need any help finishing the unlock: iPhones — connect to WiFi and restart; non‑iPhones — enter the code from our email. If anything else crops up, please use the Live Support on your tracking page and include your IMEI so we can pull up your order and help right away.

Besvarelse fra Expressunlocks

28. okt. 2025

Hi — Charlotte here. I’m really sorry you’ve had a bad experience — we take accusations like “scammers” very seriously.

To help, I need your order number or IMEI so I can locate your order and investigate. Without that reference we cannot address your specific concerns. As our Terms note, “Your purchase will appear on your card statements as Expressunlocks.” Also please be aware our policy states: “Wrong IMEI: No refund if the provided IMEI is incorrect.”

Please either reply with your IMEI/order number or use the Live Support link on your tracking page so we can resolve this quickly. Thank you.

Besvarelse fra Expressunlocks

28. okt. 2025

Hi — Charlotte here. Thanks for the IMEI — that number looks valid when checked, but I’ll need to run an eligibility check on our side to confirm if your Huawei CPE5 (H155-381, Zain KSA) can be unlocked.

We do offer official IMEI unlocks ("We offer official imei unlocking services" — Terms 1.2), but unlocks can be blocked by things like blacklist/ stolen status or carrier hard-locks ("Blocked/Blacklisted Phones: If your phone is blocked, stolen, or lost, no refund is provided." — Refund Policy).

Please either share your order number here or use the Live Support link on your tracking page so we can look this IMEI up and confirm next steps. Without an order/reference we can’t progress this for you.

Besvarelse fra Expressunlocks

Opdateret den 28. okt. 2025

Hola, muchas gracias por tus amables palabras. ¡Nos alegra haber podido ayudarte y agilizar este proceso! El estado de tu pedido es "Desbloqueo completo" y el código de desbloqueo de tu Motorola Moto G Play 2023 es: 81889910. Como indicamos, "El proceso de desbloqueo se completa mediante una notificación por correo electrónico... Para dispositivos que no sean iPhone: introduce los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico". Siguiente paso: inserta una tarjeta SIM que no sea de Dish e introduce el código cuando se te solicite. Si tu teléfono no te pide un código de desbloqueo, necesitarás un desbloqueo remoto por USB (esto se mostrará en tu estado). Si necesitas ayuda, solo responde y te ayudaré. — Charlotte

Besvarelse fra Expressunlocks

27. okt. 2025

Hi — I’m Charlotte. I’m really sorry this has been so frustrating.

I can’t find or escalate your case without an IMEI or an order number. In the absence of that reference we can’t address your specific concerns — please either reply here with your IMEI/order number or use the Live Support link on your tracking page so we can look into the notes and next steps.

A couple of points from our policies that may explain what happened:
- “No refund if you purchased an unlocking code, but your Android phone doesn't prompt for a code when using an incompatible sim card.”
- “Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones.”

If our team told you the $80 would be applied to a remote session, we need your order/IMEI to verify and escalate that promise. Send the IMEI or open Live Support in your tracking page and I’ll personally push this to our techs right away.

Besvarelse fra Expressunlocks

27. okt. 2025

Hola, soy Charlotte. Lamento que esto parezca una estafa. Quiero ayudar. Según nuestros Términos y Política de Reembolso, algunos cargos corresponden a comprobaciones de elegibilidad y servicios por etapas, y podrían no ser reembolsables: "Los costos de las reservas, la comprobación de elegibilidad y el desbloqueo se aplican inmediatamente después de realizar el pedido" (Términos 2.1) y "Las reservas... no están cubiertas por nuestra garantía de devolución de dinero" (Términos 7.3). Nuestra Política de Reembolso también indica que los pagos iniciales no son reembolsables si el teléfono requiere una actualización: "Criterios no cumplidos: Si su teléfono requiere una actualización... los pagos iniciales no son reembolsables". También indica "IMEI incorrecto: No se realizará ningún reembolso si el IMEI proporcionado es incorrecto". Podemos investigar el historial de financiación/cargos de su pedido, pero necesitamos su IMEI (e idealmente, su número de pedido). Sin ninguna referencia, no podemos atender sus inquietudes específicas. Utilice el soporte en vivo en su página de seguimiento para enviar su IMEI/detalles del pedido para que podamos revisar y explicar cada cargo. Si lo prefieres, responde aquí con el IMEI y el número de pedido y lo revisaré.

Besvarelse fra Expressunlocks

27. okt. 2025

Hi — Charlotte here. I’m really sorry you feel this way and I want to sort this out.

To investigate we need your order reference and IMEI — without those we can’t locate your order. Please use the Live Support on your tracking page or reply with the IMEI so we can look into it.

For reassurance, our Terms state: "All of the services offered on this website are entirely legal in Europe and North America." And our Refund Policy notes: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."

Give us the IMEI or use Live Support and I’ll get this resolved quickly.

Besvarelse fra Expressunlocks

27. okt. 2025

Hola, siento mucho que esto haya sido tan estresante. Veo su pedido con ID 350905825416163, realizado el 2 de agosto de 2025, y los tres pagos: 28,99 $ (Comprobación de elegibilidad), 60 $ (Desbloqueo de iCloud) y 49 £ (Servicio Premium). Nuestra Política de Reembolsos establece: "Servicios Premium que fallan: si no es posible desbloquear su dispositivo después de probar el Servicio Premium, se reembolsará el importe íntegro de sus pagos Estándar y Premium". Quiero solucionarlo, no un reembolso a menos que sea absolutamente necesario. Por favor, responda con: - el IMEI del iPhone 12 Pro, - el correo electrónico utilizado en el pedido, y - una captura de pantalla que muestre el estado del 99% (o cualquier correo electrónico que haya enviado o recibido). Escalaré el caso a un técnico superior de inmediato y priorizaremos su caso. Recibirá una respuesta en 48 horas.

Besvarelse fra Expressunlocks

26. okt. 2025

Hi — Charlotte here. I can’t confirm whether your unlock finished without your IMEI or order reference. In the absence of any reference we cannot address your specific concerns — please use the Live Support link on your tracking page so we can locate your order and resolve this.

A couple of helpful notes from our terms:
- “5.1 It is the customers responsibility to check the compatibility of their handset…”
- “Wrong IMEI: No refund if the provided IMEI is incorrect.” (Refund Policy)

If you’d rather post your IMEI here I’ll check the status for you right away.

Besvarelse fra Expressunlocks

26. okt. 2025

Hi — thanks so much for the great feedback!

Your order (placed Oct 19, 2025) shows Unlock Complete for your iPhone 14 (AT&T USA). If you haven’t already finished the final step, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should complete the process. I can also confirm we received $24.99 for the Eligibility Check and $68 for the Standard Unlock.

If anything isn’t working, reply here and I’ll help get it sorted. — Charlotte

Besvarelse fra Expressunlocks

25. okt. 2025

Hi — I’m Charlotte. I’m really sorry this has been frustrating.

Sometimes orders are billed in stages (an eligibility/pre-check then the unlock or an upgrade), which is covered in our terms — for example: "2.1 It is not possible to cancel your order once it is paid for" and "'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee." Also note: "Criteria Not Met: If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."

That said, we can’t look up or stop any further requests without your IMEI. In the absence of any reference, we cannot address your specific concerns — please use the Live Support link on your tracking page and provide your IMEI there so we can investigate and get this sorted for you quickly. Thanks for flagging this — we want to help.

Besvarelse fra Expressunlocks

25. okt. 2025

Hi — Charlotte here, thank you! I’m glad we kept you updated. If you need anything else, please use the Live Support on your tracking page and have your IMEI ready so we can quickly locate your order.

Besvarelse fra Expressunlocks

25. okt. 2025

Hi — I’m Charlotte. I’m really sorry you feel that way.

To investigate I need your IMEI — without it we can’t find your order or address the extra‑payment messages. As our terms say, "It is not possible to cancel your order once it is paid for" and services begin when payment is received. For Samsung phones we do offer Remote USB unlocks and, as our Refund Policy states, "Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones."

Please use the Live Support link on your tracking page and send your IMEI there so we can look into the charges and resolve this quickly. If you’d rather, paste the IMEI here and I’ll start checking for you.

Besvarelse fra Expressunlocks

24. okt. 2025

Hi — thank you so much for the lovely feedback! Really glad it saved you a trip and worked straight away. If you need any further help, please use the Live Support on your tracking page or reply with your IMEI so we can pull up your order and assist quickly.

Cheers,
Charlotte

Besvarelse fra Expressunlocks

24. okt. 2025

Hallo, ich bin Charlotte. Es tut mir wirklich leid, dass Sie diese Erfahrung machen mussten – ich weiß, wie stressig das ist. Ohne Ihre IMEI oder Bestellreferenz kann ich Ihre Bestellung nicht prüfen (wir benötigen die IMEI, um Ihren Auftrag zu finden). Ohne diese Referenz können wir Ihr Anliegen nicht bearbeiten – bitte antworten Sie mit Ihrer IMEI (15-stellig) oder nutzen Sie den Live-Support-Link auf Ihrer Tracking-Seite, damit wir das Problem schnell lösen können. Aus Gründen der Transparenz besagen unsere Bedingungen: „Eine Stornierung Ihrer Bestellung ist nach der Bezahlung nicht mehr möglich. Vorbestellungen, Berechtigungsprüfung und Entsperrungskosten fallen sofort nach der Bestellung an.“ Bitte beachten Sie außerdem: „Wenn Ihr Telefon ein Upgrade benötigt (z. B. von Standard- auf Premium-Service), sind bereits gezahlte Beträge nicht erstattungsfähig.“ Senden Sie Ihre IMEI oder öffnen Sie den Live-Support, und ich werde das Problem umgehend untersuchen.

Besvarelse fra Expressunlocks

24. okt. 2025

Hi — I’m Charlotte. I’m really sorry you had that experience with Order #12945155.

I can’t look into your specific case without the phone’s IMEI — in the absence of any reference, we cannot address your specific concerns. Please use the Live Support link on your tracking page and provide the IMEI so we can review your order and explain the extra charges.

A couple of relevant points from our terms: "It is not possible to cancel your order once it is paid for." Also, "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." And from the Refund Policy: "Premium Services are only relevant to iPhones" and "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."

If you open Live Support and paste your IMEI and order ID, I’ll personally make sure someone checks why the extra fees were requested and walk you through the next steps.

Besvarelse fra Expressunlocks

24. okt. 2025

Hi — I’m really sorry you’ve had that experience. I can help, but I need the phone’s IMEI to find your order and escalate this.

Please note:
- From our Refund Policy: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
- From our Terms: "It is not possible to cancel your order once it is paid for." (T&C 2.1)

In the absence of any reference (IMEI/order number) we cannot address your specific concerns. If you’re blocked in chat, please use the Live Support link on your tracking page so we can resolve it — or reply here with your IMEI and I’ll escalate it for you right away.

Besvarelse fra Expressunlocks

24. okt. 2025

Hi — I’m sorry this has been so frustrating. I can see your order numbers, but we need the phone’s IMEI to investigate and resolve this properly — without an IMEI we can’t address your specific unlock or payment details. Please either reply here with the IMEI or use the Live Support link on your tracking page so we can look into it right away.

A couple of things from our terms to note: "It is not possible to cancel your order once it is paid for." Also, if your phone truly requires an upgrade, "any initial payments are non‑refundable." However, if Premium Service is tried and still fails, our policy states: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."

Send the IMEI or contact Live Support and I’ll escalate this for you. — Charlotte