EVRE Anmeldelser 41

DO NOT BUY – SHOCKING SERVICE!
I placed an order directly through this company on a Wednesday with the promise of next-day free delivery. The order didn’t arrive. I emailed to follow up and was told it would be delivered Friday within a 1-hour time slot — again, no delivery.

Instead, I received a message from DPD saying, “We have changed your delivery date as requested” — we never made any such request.

I refused the delivery, and over a week later, I’m still waiting for my refund.

Absolutely unacceptable. Poor communication, missed delivery promises, and no urgency in resolving the issue.
Avoid this company at all costs!

Avoid at all costs. Lie after lie. Paid a significant amount of money for garden furniture through B&Q because of the free next day delivery. On the day of delivery DPD tracking link said they had not received the parcel yet Evre were claiming all three of the DPD vans that were shipping my order had technical issues. Yet, they refused to send me proof of this. Laughable really. After a phone conversation with a rude lady who could not answer any of my questions or understand why I was annoyed with her lies, I received an email saying my order had been cancelled and they were never delivering to my address again. Phew. Will be reporting to B&Q

AVOID AT ALL COSTS! Wish I could give zero stars or even minus stars. Ordered outdoor furniture via B&Q website which advertises next day delivery, ordered Wednesday evening so expected Friday. After taking a day off work to receive the delivery, it got pretty late on in the day and I hadn’t received any updates so I used their business WhatsApp service to inquire because DPD were indicating they hadn’t received it yet. Many hours later I received a phone call from a lady who had zero customer service or even people skills for that matter telling me to calm down when I was clearly annoyed after she told me there would be a delay on the delivery. After a long discussion as to what would happen next and us threatening a legal battle the ‘advisor’ dropped the call. We have now been told we would get a refund and they are not delivering to our address ever again because I used profanities - yet another lie when I never swore once, it’s just another case of a company not willing to admit they’re wrong and people claiming to be the victim when it’s definitely not the case. Swerve them like the plague!

Great sofa and table at a good price. Looks fabulous in our summerhouse. Next day free delivery was an added bonus. Would highly recommend 👌.

I purchased the Evre Bali day bed a number of years ago and the canopy and cushion covers had weathered over time. I contacted Evre about replacement canopy and cushion covers and the service was great. Ian took the time to confirm my requirements and liaised with the factory to ensure they could accommodate my request. The cost was reasonable, delivery was quick and has given the day bed a new lease of life.

Very happy with delivery and ease of assembling the chairs.
Comfortable chairs, but fabric is easily marked, eg fingerprints.

Purchased via B&Q. Never arrived after 18 days & said it was with DPD (they had no record of receiving parcels). Trying to contact them via B&Q website was frustrating. There is no number to call Evre just a web form on the B&Q email order. Takes 48-72 hours to get a reply. B&Q aren’t interested, it’s a marketplace seller so functions like eBay but less consumer protections. Asked for refund a few times & spoke to the bank in the end to get chargeback on credit card. B&Q told Evre to refund us eventually. Too much hassle & going by similar reviews one to avoid.

I bought a daybed - with a discount code, it’s really great! Highly recommended. Assembling the daybed was the difficult part, but once done it’s stunning. Evre kept me updated throughout, from placing the order to next day free delivery! Excellent service- Thank you!!!

My wife bought small ratten garden furniture chairs and table. For one the ratten pattern was all wrong was not straight sent pictures to evre they said that is how it is ment to be (seconds) then they turned round and said if you give another £45 they would send another 2 chairs these were the same as the others but damaged as well ratten was broke
Emailed and phoned alot of times then they said will sent parts out to replace the broken parts guess what they never turned up tried with b&q to resolved guess what dont want to know do not buy from this company cowboys trying for refund but still waiting

Easy to order. Prompt delivery. Straightforward to assemble. Looks good.

A settee 2 chairs and a small table. Looks great on my patio.

Absolutely dreadful. Ordered a garden furniture set and they decided to instruct dpd to take it to a co-op so I can pick it up. After telling them this isn’t possible they then emailed to tell me dpd would deliver it to my house. On the day of delivery I checked the tracking and they have decided to send it back to EVRE without telling me why. I ring EVRE and shock horror lines engaged constantly. Avoid at ALL costs!!!!

Hello, i was searching for a recliner chair, i searched many websites and many leading stores. I contacted all, they all had 24 hours time frame to reply, except for EVRE, who answered my call immediately and also via whats app. I placed my order on Monday , which was a bank holiday and to my surprise I received it within 24 hours.i would like to thank RAHUL and KIRAN who assured that despite being a bank holiday, they would try their best to deliver the product the next day, and yes , they maintained EVRE’s policy of next day delivery.
The recliner chair came well packed and was very easy to assemble. The best part of the chair is that it has a lever ,easy to function the reclining positions unlike the other chairs which had to be pushed back manually.
Totally satisfied with my purchase.

Wish I could give zero stars
Bought bbq from amazon (evre24) for over 200£ one box arrived the other one never arrived. Unable to communicate with them and money never given back plus bbq never redelivered - literally at a loss on what to do- it’s been over one month

Useless company. Promised 24 delivery then missing 2 boxes. Phoned and told various lies about DpD not delivering ( I know the DpD driver) this went on for days until I cancelled the order. They then tried to get me to pay courier cost .. buyer beware

Great item and very helpful communication with Ian who kept me up to date with delivery details. Much appreciated and many thanks 👍

What to give no stars but cant

Do not buy from evre or b and q
Two pieces missing

Will not buy again

Very disappointed

Bought a Milan corner sofa and dining table. That came in a wrongly labelled box (Malibu set), 2 boxes not the 3 which I was told to expect. Like the other purchaser this caused loads of confusion. Was told it was a misprinted error on the box. Having checked some of the pieces of the sofa they are not even welded together properly. It's not fit for purpose for sitting on. It will break in no time! I have requested collection and refund and now they are choosing not to respond to me and B&Q are saying I need to wait 48 hours. Why!! You didn't need to wait 48 hours to take £700 pounds out of my account. I want this sorting, customer service from Evre and B&Q is a joke. Selling faulty not fit for purpose items and then doing little to rectify it!!!

Update its now July 2025 and I have just received an email from Trustpilot saying that Evre want additional details from me and if I don't give them they class my review as not genuine! Are you joking! It's over a year ago, so why are you Evre wanting additional details now? You caused me nothing but stress at the time, it took ages for you to collect the faulty items and then give my refund. Back and forth through web chat having to justify why I wasn't happy with faulty garden furniture that wasn't even welled together properly!!! You are clearly trying to get some of the negative reviews removed, as you have so many as a company. Instead of spending your time trying to dismiss the poor service your customers have received, you should be spending your time making sure that you sell items which are fit for purpose and improve your customer service!