Strict policies, but no flexibility for real-life situations
I’m disappointed with EVO Fitness’ customer service and how my case was handled.
I joined EVO during a short, temporary stay in Zurich related to my studies and used the gym only 2 times in November and 4times in December. I have since moved permanently back to Norway, and my account clearly shows zero usage after leaving Switzerland.
Despite explaining this clearly, EVO refused any refund or goodwill solution and referred strictly to their policy. As a result, I am required to pay for two additional full months of membership that I physically cannot use.
During the limited time I did use the gym, the experience was also below expectations. The free-weight area was often poorly organized, with weights not placed back properly at squat racks, frequent queues for machines, and some equipment being out of order or requiring manual resets due to the lack of on-site staff. This further reduced the practical value of the membership during my short stay.
I understand and accept that I agreed to the terms and that I should have read them more carefully. However, I expected EVO to look at the actual circumstances — minimal usage, student status, and relocation abroad — rather than hiding entirely behind policy with no flexibility whatsoever
The gym itself is decent, but the lack of case-by-case consideration makes this a costly and frustrating experience, especially for students or short-term residents.