Fraudulent company! They advertise pics of men from social media who don’t dance nor live in the uk, when I sent them the evidence they said I’m not getting my deposit back. ITS AGAINST TRADING STANDA... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
He kept in contact with me through out the day and also kept me informed he was going to be a little late due to motorway traffic His performance was outstanding and engaged with the crowd,his perfo... Se mere
Virksomheden har svaret
Diego was great fun! Not only was the hen entertained, but the whole venue was. He really lit the place up! Process easy too, punctual & good communication throughout. 100% recommend.
Virksomheden har svaret
SCAM!!!!! 24 hours before our stag they cancel our midget hire (due to sickness) little did I know this company does not even have midgets in the Bournemouth area. They then gave me alternatives to wh... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
B. Holding is an Events company
Kontaktoplysninger
124 City Road, London, Great Britain, Storbritannien
- sale@myentertainement.co.uk
- evengo.co.uk
3,2
Middel
145 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Please do not part with your money!!
** Plenty of people have contacted me for footage and photos which I have provided. I will continue to do so. Please do not hesitate to contact me.
Update today (29/04/25) on the review below which was left on 08/04/25): I received the company reply quickly after leaving the main review which asks me to get in touch with Gemma so that the matter could be given 'the attention it deserves'
I forwarded on the evidence and attachments that I had originally sent which included booking reference so that they could easily find my booking and tie it up with the original complaint made under the name of Elaine Stones.
It would appear their reply to me on here, was just for Trustpilot. I have not heard a thing. Chased up again last week, and to date, nothing. I shouldn't be surprised really, given how I've been treated and ignored and this proves my original review.
I'll add this to the Trading Standards case and other bodies.
I have been contacted by a couple of people already who were considering booking and will continue to answer any questions as I really wish I had looked at the reviews beforehand. Lesson learned!!
Original review 08/04/2025 below:
Utter scam!
Paid £50 deposit online. The remaining £150 was to be paid in cash to the entertainer on the night.
I chose outfit and booked the time as requested.
The entertainer turned up, severely disabled (not his fault but we did not feel comfortable asking him to strip as it really did not seem acceptable and not the vibe we were looking for - all very awkward. He turned up in the wrong outfit and far too early.
He did not have any plan, any dance or routine so we the whole thing became very cringey and awkward very quickly. It seemed he had no idea of what to do.
I complained via email later that evening as it was so upsetting and not anything of what was booked or intended.
I received very vague response saying 'we usually have good feedback' (I highly doubt that) yet what had that got to do with our experience? The excuse for the wrong outfit was that 'some outfits get damaged!!!'
Nothing else was addressed and they advised that the complaint could not be upheld. They just did not care in the slightest, not the least bit interested.
Once they have your money that's it. Horrendous company.
The website and photos are nothing like the reality so please be aware and save your money.
They will no doubt deny this but I am willing to send footage, supply my complaint and the shocking responses to anyone who wishes to see them. I am unable to use email in here but if you wish to contact me: Elaine Stones Scunthorpe on Messenger. (this account is in my husbands name).
I don't know what else could have gone wrong for me to have qualified for a full refund, honestly, but not offered a penny, just an offer of a £30 voucher toward any future bookings.... really??
AVOID!!!
(Currently in touch with Trading Standards and other bodies with this).
22. februar 2025
Uopfordret anmeldelse
Besvarelse fra B. Holding
Dear Nigel,
We are unable to identify your booking as we only use Reviews.IO for verified reviews.
That said, we’re really sorry to hear that you and your guests felt uncomfortable, and we absolutely want to address your concerns with the seriousness they deserve.
We’re not perfect, and we admit we occasionally get things wrong — and when we do, we want to make it right wherever we can. While we completely understand that the experience fell short of your expectations, especially in terms of the outfit and performance style, we’d like to offer some clarity.
We do our best to ensure the chosen outfit and entertainer arrive as booked, but unforeseen illnesses or last-minute changes in availability can occasionally result in a different entertainer stepping in. In such rare cases, we expect our team to inform the customer ahead of time — if that didn’t happen here, we sincerely apologise.
Similarly, if the outfit was incorrect, we understand how that would have been disappointing. Unfortunately, some outfits do get damaged or become unavailable at short notice, and while that’s not ideal, we are working on improving how we handle those situations.
We strongly refute the accusation that this is a "scam" — we have been operating for many years with thousands of happy customers, which is reflected in our verified reviews. We genuinely care about our customers’ experiences and try to resolve concerns swiftly and fairly. While we cannot comment on the specifics of your complaint without verified details, we are more than happy to investigate this further with you directly.
Please reach out to us at info@evengo.co.uk, and we’d be glad to look into this in more detail with the attention it deserves.
Best wishes,
Gemma
They should do minus stars
They should do - stars for this company,they are disgusting!
I booked a stripper for a friends 40th Birthday and the whole day had been planned around that I had communication with the guy up until the time he was meant to show.
He ignored me messages and my phone calls I left him an voicemail asking where he was and that I wasn't happy.
He never showed and I had to wait until the Monday to speak to someone via email I did this and was told that the guy had told them that he told me about a safety issue with our venue(this was a house) but I hadn't had anything from him so that there is a LIE!
I was then told that he had received a abusive voicemail which ner happened so another LIE!
I have been told I am not getting a refund and then they put the T&C's in the email.
Please stay away from this company there is no customer service and they take your money with no intention of giving a refund.
5. april 2025
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Leanne,
We’re unable to identify you as we only use Reviews.IO for verified reviews (where we have over 1012 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk).
We’re really sorry to hear how disappointed you were, and we absolutely understand how frustrating it must have been, especially with everything planned around the booking. We never want anyone to feel let down on such a special occasion.
From what you've shared, it's clear that the experience didn’t meet your expectations, and for that, we're truly sorry. We’re not perfect, and we admit we occasionally get things wrong. Communication is something we take seriously, and when things go wrong on the day, it’s incredibly disappointing for both parties — especially when there’s conflicting information about what happened.
While we can’t go into the specifics of your booking here, we’d really like to help you further and understand more. Please feel free to get in touch with us directly at info@evengo.co.uk so we can look into this for you properly.
All the best,
Gemma
1 star is too many
1 star is too many! They kept confirming with wonderful personal emails and never showed! Note that the availability of the person you book remains available on the site. Scammers! No idea what the point of the scam but horrible
2. marts 2025
Uopfordret anmeldelse
Besvarelse fra B. Holding
Dear William,
We are unable to identify you, as we only use Reviews.io for verified reviews, where we have over 987 reviews from genuine customers.
We are truly sorry to hear about your experience and completely understand how frustrating it must have been. While we always strive for reliability, we are not perfect, and we admit we occasionally get things wrong. However, we want to assure you that we are absolutely not a scam—we take pride in providing a trusted service and have helped thousands of customers successfully book entertainers.
It’s very concerning to hear that you received booking confirmations but did not receive the service you expected. If you could reach out to us at info@evengo.co.uk, we would love the opportunity to look into this further and make things right.
Best regards,
Gemma
1 star is still too much for this…
1 star is still too much for this business. The way they do business is utterly appalling and I advise any one looking to book to STAY AWAY. They cancelled our stripper on the morning of the event and I couldn’t get in touch with anybody. They are refusing to give me my deposit back and ignoring all my emails. The way they can take people money in times as they are is disgusting. Find someone else!!!!! Do not use!!!!
14. december 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Jess,
Thank you for sharing your feedback. We’re sorry to hear about your experience. We are unable to identify you based on this review alone, as we only use Reviews.IO for verified reviews (where we have over 987 reviews)
At times, we do experience unforeseen circumstances that can lead to cancellations. We fully understand how frustrating and disruptive this can be, especially on such an important day. While we strive to maintain reliability, we acknowledge that we are not perfect and, unfortunately, things don’t always go according to plan.
We can assure you that our intention is always to provide the best service possible. Please reach out directly to us at info@evengo.co.uk, and we will work closely with you to address your concerns.
We truly value your feedback and would like the opportunity to make things right.
Best regards,
Gemma
Don't waste your time
Only putting 1 as it ismt letting me put zero. Company seemed great to begin with but the day before the event I was told they couldnt do the time wanted so would be later, I then get a message from the performer saying he wouldn't be there for newly arranged time and he didn't have the outfit we required. he said the company would send me someone else. company confirmed that night ir wasnt a problem and i would have a new performer, I asked for a photo and heard nothing back. woke up the following morning (day of the event) to a cancellation email due to covid/ performer illness and nothing else. It completly ruined our event as I wasn't able to source a new performer despite another company trying tirelessly for the whole day (for zero fee, we have since rebooked a new date with party strip andthey are amazing) it seems from previous reviews that this is the normal procedure for this company I just wish I had read these before booking. STEER CLEAR
2. november 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Dear EC,
Thank you for taking the time to leave your feedback. As we only use Reviews.IO for verified reviews, we are unfortunately unable to identify your booking. We sincerely apologise for the experience you had.
We understand your frustration with the changes made close to your event date. While we strive to book the chosen entertainer and ensure the requested outfit, unforeseen issues such as illness can unfortunately impact availability at the last minute. It sounds like we failed in our communication, and for that, we are truly sorry.
In some rural areas, we do face higher cancellation rates due to a limited number of entertainers. We always aim to resolve these issues promptly and provide a replacement when possible, but it’s clear that we fell short on this occasion. We appreciate your feedback and are reviewing our processes to ensure we handle these situations better in the future.
We would love the opportunity to make this right. Please reach out to our complaint team directly at complaint-team@evengo.co.uk, and we’ll do our best to assist you further.
Thank you once again for your honesty, and we hope to regain your trust in the future.
Kind regards,
Gemma
Do not book the male stripper in Manchester via Evengo.co.uk
Here are the specific issues we encountered:
1.
Incorrect Performer: The performer who arrived was not the one we had booked. Instead, an older gentleman who was giving weird cringe dance, who did not match the description or style we were expecting, was sent.
2.
Poor Quality Performance: The performance was disappointingly brief, lasting only about 14 minutes. It felt rushed and was far from the quality we had anticipated.
3.
Outfit Mix-up: The performer arrived in an army outfit, despite our request for a fireman outfit, as indicated in the booking. This miscommunication further contributed to our dissatisfaction.
4.
Unprofessional Conduct: The performer arrived 15 minutes early and, after finishing his brief performance, mentioned that he had several other bookings that evening, including in Burnley and Manchester. This left us feeling like our event was not given the proper attention or care.
Booking ID: 8305
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Thank you, Molly.Mee K, for sharing your experience. We’re genuinely sorry to hear about the issues you encountered, and it’s clear that your expectations were not met during your booking.
As we only use Reviews.IO for verified reviews, we’re unable to locate your booking in our system to investigate further. We apologise for the inconvenience this has caused. Please understand that while we make every effort to ensure that clients get the entertainer they choose, unforeseen circumstances like illnesses occasionally require us to send a substitute. We also regret the miscommunication around the outfit request; such details are important to us, and we strive to get them right for each event.
Our performers aim to make every event special, and it sounds like your experience did not reflect the standard we uphold. We’ve taken note of your feedback regarding the performance length and professionalism, and we’ll use it to improve our services.
If you’d like to discuss this further, please feel free to reach out to us directly at complaint-team@evengo.co.uk. We appreciate your feedback and are committed to making sure future experiences are up to your expectations.
Warm regards,
Gemma
Cancelled last minute
booked a dwarf stripper for an 18th birthday party and was let down just hours before the event apparently due to “performer illness” which seems to be a reoccurring theme looking at these reviews 🤔
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Will,
Thank you for your feedback. As we only use Reviews.IO for verified reviews, we are unable to identify your booking.
We’re truly sorry to hear that your entertainer had to cancel at the last minute due to illness.
In some rural areas, we experience a higher cancellation rate due to the limited number of entertainers, and we understand how frustrating that can be for you, especially for such a special occasion. We do try to ensure that any delays or cancellations are communicated as soon as possible.
We value your experience and want to help make it right. Please feel free to reach out to us at complaint-team@evengo.co.uk so we can discuss this further.
Best regards,
Gemma
I wish I could give 0
I wish I could give 0! Hired a dwarf for hen party, had message 2 days before to say that due to illness I would have to choose alternative act, went with drag act who turned up brought absolutely nothing to the day, drunk our drinks, and the went off with another group! When I complained was basically told - they have done everything they had told us they would do, replied saying I wasn’t happy and haven’t heard anything back! Some serious CS issues that need resolving if they are looking for repeat custom! I would never use again
3. august 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Helen,
We are very sorry to hear about your recent experience. As we only use Reviews.IO for verified reviews, we are unable to identify your specific booking details from this review alone. However, we genuinely regret that the alternative entertainment provided did not meet your expectations.
We normally receive great feedback about our drag acts, but it seems things did not go as planned in this instance. We appreciate your feedback and will use it to improve our services and address any customer service issues. We strive to get things right every time, but we acknowledge that sometimes we fall short.
If you would like to discuss your experience further or have any other concerns, please feel free to reach out to our complaints team at complaint-team@evengo.co.uk. We are here to help and ensure that such issues do not happen again.
Thank you for bringing this to our attention.
Best regards,
Gemma
AVOID! HARASSING AND INTIMIDATION
AVOID!! INTIMIDATION and HARASSMENT!
I can’t believe I’m writing this as I always write positive reviews but I genuinely feel sick to the stomach.
I’ve raised a complaint to the complaints email and to their general email. Tried calling their number but every option is automated.
I paid for a stripper for an upcoming event. Required to pay the £60 deposit and £95 to the stripper on the day.
I then get texts from the stripper asking the preferences for the event which was fine and expected as per their website.
Then few days later I am being asked to transfer him £40 EXTRA in advance. I asked him, so deduct this from from the £95 on the day. He said no needs it because he’s 2 hours away! Then I sent him a screenshot of my order to advise that it was £60 deposit and £95 to him in cash (which I already have withdrawn and actually took out £100 ready for him) from the ATM. Then after my screenshot he then said ok how about £15/20! And that he prefers something if not don’t worry.
The stripper then tries to backtrack and won’t stop messaging me and I now feel harassed and intimidated. Because if I was to continue the service I would feel intimidated as I have refused to pay extra than what was advertised.
So I’ve complained to the company and explicitly asked them to cancel this service and to refund me first before informing the stripper so I can block his number to stop being harassed. They completely ignored my concerns and keep saying everything is proceeding as normal!
Well as expected I then get another message from the stripper about my complaint and now he’s not happy and wants me to reassure this company that it was all wrong!
The stripper won’t stop harassing me, I feel intimidated as he has my address and the company Evengo are not addressing my concerns just that you only need to pay £95. Completely ignoring on how this experience has made and continue to make me feel and now I’m anxious about what should be a fun day celebrating a hen do of him arriving on my doorstep!
As per the terms and conditions I can’t cancel this service without forfeiting the £60 despite I’m the victim! So I’ve asked repeatedly for them to cancel and refund me the £60.
This review will be published everywhere so others don’t have to experience the anxiety, intimidation and harassment I am currently experiencing.
I am now going to contact the police about the harassment and then report to trading standards as despite I have offered a simple resolution, they rather give me anxiety all week and keep £60 like it’s £60,000!
Now I’m fully expecting a reply of please reach out to me via complaints email or phone us so we can resolve this. Well I have done this already hence this review.
Evengo, please read this in full as my emails are not being fully acknowledged and you seem to find me feeling harassed, intimidated and anxious as a confusion on my part and it’s ok for this to continue!
UPDATE TO THE REPLY
Isn’t it funny you reply on here then via the emails and complaint procedure!
Also this is the first time I’m hearing now this is the reason? When did I say I wanted extra services? Also if you read the text messages as you clearly haven’t read the text messages in full and have gone on his word you see he wanted to stay on for free as he has nothing else to do and fancied the bride!
Also how can I speak to the booking team when the booking, complaint or any so called team on Evengo won’t reply but you’ve told the stripper that you have now cancelled him (great) but haven’t told me because you don’t want to forfeit the £60 and potentially the whole £155 as if we cancel we have to pay the full amount!
So I now have written proof you have cancelled the event and more as your stripper won’t stop texting and harassing me despite you cancelled him, it’s now been reported to the police and my bank. So you can explain to the police and soon the trading standards (as they’re will also receive a complaint).
Do you have a direct telephone number where you actually pick up the phone? Not the automated line: 0203 880 5753.
Emails being ignored on Karen @evengo.co.uk, complaint-team @evengo.co.uk and info @evengo.co.uk
Maybe Gemma could actually resolve this issue as she seems to be the one managing reviews?
19. august 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi,
I'm sorry to hear about your concerns.
After reviewing all your communications with the entertainer, it appears he was simply offering an extended service for an additional fee.
Please note that the standard service includes only what is listed on the website. Any additional services would require extra payment.
Since your event hasn't occurred yet, I recommend reaching out to our bookings team to discuss this further.
Kind regards,
Evengo
Absolute joke of a company
Absolute joke of a company.
Hired a dwarf for 6pm for a party. I was contacted 3 days before asking if the dwarf could come at 1pm instead. After refusing the 1pm I then got a message 1 night before saying that unfortunately they have to cancel due to illness. It was very obvious that there was another job offered to them.
You have to pay the £90 deposit instantly but apparently it take 7-10 working days to get your money back.
17. august 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Tom,
Thank you for sharing your feedback.
We tried to change the time to 1pm, but since that didn’t work for you, we unfortunately had no option but to cancel the booking. We acknowledge that entertainers can sometimes face unexpected issues such as illness hence why we may have tried to attempt to get another entertainer at a different time (as they might have been booked at the time you originally booked)
We also offer other services similar (handcuffed related) but completely understand that you did not want to proceed with this.
Again we are sorry. We’re committed to learning from every experience and improving where we fall short. Please reach out to us directly at complaint-team@evengo.co.uk, so we can look into this further and make things right.
Thank you again for your feedback.
Best regards,
Gemma
S C A M!!!!
On the 24th March I booked a dwarf stripper for a hen party on the 2nd of August. £90 deposit was taken immediately, the remaining was due to be taken in person on the night. I emailed the week before to confirm timings and that everything was ok for the night and the emailed back reassuring it was all going ahead. Then on the 31st July (2 days before) I had an email to say that the entertainer had cancelled due to illness. There was the option to have 2 alternatives, “a funny stripper” or “a sexy stripper”. I chose the funny stripper and then received a confirmation email. On the 2nd of August, the day of the event, I received a text message to say that the other entertainer had cancelled. This was 4 hours before he was supposed to turn up. No explanation! It looks like this a recurring theme. Wish I had seen these awful reviews before booking.
You can’t actually speak to anyone when you ring, it’s all an automated voice recording. I would avoid this company at all costs and don’t waste your money like we did!
2. august 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Amy Southall,
We are truly sorry to hear about your experience and apologise for the inconvenience caused. Our goal is always to provide excellent service, but unfortunately, unforeseen circumstances such as illness can occasionally affect entertainer availability. We understand how disappointing this must have been for your event.
We can confirm if what you have stated is the case then a full refund of your deposit would have been processed. If you have any further concerns or need additional assistance, please reach out to our complaint team at complaint-team@evengo.co.uk.
Thank you for your understanding. We appreciate your feedback and are continuously working to improve our services.
Best regards,
Gemma
Scam avoid !!
Booked weeks ago a dwalf for my friends hen party paid £90 deposit they cancelled in the day said the dwalf was ill offered me a stripper which I did not want, the other option was to cancel that I was forced into, I received an email saying they was keeping the deposit since then be been ignored you can’t speak to anyone one big scam avoid
Edit just had a reply now I’ve left a review so if the dwalf was unavailable then I should get a refund?
No refund been offered !!!
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Jennie,
Thank you for taking the time to leave a review. As we only use Reviews.IO for verified reviews, we are unable to identify you directly from your review. I apologise for the inconvenience you experienced with your booking.
We strive to ensure that all our entertainers are available as requested, but occasionally, unforeseen illnesses can affect availability. In some rural areas, we have a higher cancellation rate due to the limited number of entertainers.
Our goal is to provide alternative solutions in such situations, though I understand that a stripper was not a suitable replacement for your event. It is our responsibility to communicate any changes or delays effectively, and I regret it seems this was not your experience.
Please note, we do not operate scams - when you select an alternative which we give you the options either to cancel with a full refund or proceed with another option. However, if you proceed with another option then cancel you would not receive a refund as all terms are transferred over.
Your feedback is taken seriously. For further assistance and to address your concerns, please reach out to our complaints team at complaint-team@evengo.co.uk.
We are committed to improving and acknowledge that we sometimes get things wrong. Your feedback helps us in this process.
Best regards,
Gemma
AVOID! AVOID! AVOID! AVOID!
Just a shame I had to give this so called company a 1 star is well above there experience&capability of running a scam of a business ROSY HOLDING FUNERAL SERVICE AND CREMATORIUM (EVENGO) I would AVOID this company like the plague no stripper no replacement had a stripper booked since march got all the confirmation txts emails your stripper is booked and he cancelled 3 hour before the party on sat just gone tried to ring 02038805753 automatic line for my £90 deposit back nothing tried ringing the number the stripper cancelled on only to be put back onto the crappy automated landline dont even bother wasting your time with emails as they dont reply to them either get intouch with your bank thankfully I got my refund back threw my bank .ROSY HOLDING then tried to take another £90 from my bank today until the bank stopped it and have a cheek to hide behind a funeral service when your services are hen,stag party,strippers etc please avoid this company nothing but a headache totally scamming scheming individual......GEMMA PLEASE DONT REPLY ON HERE AS YOU COULD OF DONE IT SOONER BY EMAIL
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Dear Jennifer,
Thank you for taking the time to share your feedback with us. As we only use Reviews.IO for verified reviews, we are unable to identify you and address your concerns directly.
We apologise for any inconvenience you experienced with your booking.
We would like to clarify that we have no relationship with any funeral company, and we do not charge customers without their consent as we do not have this facility nor do we store any payment details. The phone numbers you provided are indeed ours, but we regret any difficulties you had in reaching us.
For further assistance, please contact us at complaint-team@evengo.co.uk. We are committed to resolving your issue and ensuring better service in the future.
Thank you for your understanding, and we apologise for any inconvenience caused.
Best regards,
Gemma
Seems like a scam
Seems like a scam! We booked a dwarf stripper as the website advertised full availability, paid the £90 deposit and then they cancelled last minute. I have since tried calling and sending 3 emails asking for my deposit back, but of course they have ignored me. It’s strange how they ignore emails but reply to reviews with repeated generic answers. Maybe “Gemma” who answers reviews could help by answering emails and paying my deposit back?
20. juli 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Lauren,
It seems like you reviewed us twice within 24 hours.
Please reach out to our complaint team at complaint-team@evengo.co.uk for further assistance, and we will do our best to resolve this issue promptly.
Thank you for your understanding and patience.
Best regards,
Gemma
Stay away, save your money
Picked the dwarf I wanted and selected the costume. Closer to the date a female dwarf contacted me to say that she was attending and asked what costume I wanted her in. Told her I wanted a male dwarf. Got in touch with Evengo and apparently they only had Zita available yet you could still book 4 male dwarfs for that day. From reading these reviews I doubt even Zita would of turned up. What an absolute con and stay away. Go elsewhere otherwise your day will be ruined. I have contacted the bank and they named the transaction before id told them the amount of date id paid, the name for the transaction is ROSY H so how would they know it's dwarf hire? Obviously got red flags all over this company!!
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Dear Ben,
We understand your disappointment in not receiving the male dwarf entertainer you initially selected. We strive to ensure that the chosen entertainers are booked as requested; however, unexpected situations like illnesses can sometimes limit our ability to fulfill these requests exactly as planned. We apologise for any inconvenience this may have caused and appreciate your understanding that these situations are sometimes beyond our control.
We aim to make every event successful and regret that this was not your experience. To discuss this further and find a way to address your concerns, please contact us at complaint-team@evengo.co.uk. Our team is ready to assist you and ensure that your feedback is heard and acted upon.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Gemma
What a joke
What a joke, booked a stripper well in advance, paid deposit, had confirmation stripper rang on the morning to say all is good, but my original stripper wasn’t available, ok went on then was demanding another £100 so we went with ok, I hired a room and everything, 9.45 he was due at 9.43 I received a message to say he couldn’t make it, it rewind the night, what a bloody joke. I emailed the company no apologies just going to send my deposit that’s it, never mind all the extra money iv paid out for the room then trying to find someone last minute, do not use this company, joke
25. maj 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hello Catherine,
We are deeply sorry to hear about your experience and understand the disappointment you faced. As we only use Reviews.IO for verified reviews, we are unable to identify your booking without more specific details.
Regarding the last-minute cancellation, we acknowledge that this should have been managed better, and it’s clear that we fell short of providing you the experience you were promised. It is never our intention to spoil any special occasion or leave our customers dissatisfied.
Since we are unable to discuss specific details of refunds here, we encourage you to reach out to us at complaint-team@evengo.co.uk for further assistance. We are committed to resolving any issues our customers face and would like to look into your case personally.
Thank you for your feedback—it helps us improve. We hope to have the opportunity to make things right.
Warm regards,
Gemma
SCAM
Same as everyone else! SCAM SCAM SCAM!! Do not book through this site please!
24. maj 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Luke,
We're truly sorry to hear about your experience. As we only use Reviews.IO for verified reviews, we are unable to identify you in our system.
However, we want to assure you that we are not a scam in any shape or form. We are committed to making sure every customer is 100% happy, but we acknowledge that we sometimes fall short.
We take your concerns very seriously. Please reach out to us at complaint-team@evengo.co.uk so we can investigate your concerns further and work towards a resolution.
Thank you for your understanding.
Best regards,
Gemma
DO NOT USE
DO NOT USE.
NOT A REAL COMPANY.
FAKE COMPANY.
WILL TAKE A £70 DEPOSIT AND NOT DELIVER ANY SERVICES.
DEPOSIT WENT TO ROSY HOLDING FUNERAL SERVICES.
BANK ARE INVESTIGATING, ALONG WITH CITIZENS ADVICE, TRADING STANDARDS AND FRAUD POLICE.
READ ALL THE REVIEWS - ALL EXPERIENCES ARE EXACTLY YHE SAME.
YOU CANNOT CONTACT THE COMPANY.
THEY HAVE NO PHONE NUMBER TO SPEAK TO, OR ADDRESS.
DO NOT USE.
11. maj 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Dear Rachel,
Thank you for taking the time to provide feedback. We want to assure you that we take customer satisfaction very seriously and always strive to deliver the best experience possible.
We believe there may have been a misunderstanding, as the company name you mentioned does not match ours. We are dedicated to ensuring every customer's happiness, although it's not always feasible to meet every expectation.
We noticed you've left two reviews under the same name but haven't contacted me directly. We would appreciate the opportunity to address your concerns directly.
Please reach out to us at your earliest convenience at
complaint-team@evengo.co.uk
or call 020 3880 5753
or contact the bookings team on info@evengo.co.uk
Your feedback is valuable to us, and we're committed to resolving any issues you may have.
Thank you for your understanding.
Warm regards,
Gemma
Booked a midget stripper months in…
Booked a midget stripper months in advance for today. Paid £70. Emailed this morning to say he couldn’t come due to illness. Asked if we wanted a funny or sexy stripper as an alternative, all confirmed for the same time as originally booked and just 2 hours before they messaged to say he can’t make it until later tonight. We have other plans for the hen and this has completely messed up our day! Never ever book with these as there seems to be an ongoing theme they use to scam people! Absolutely disgusting!
11. maj 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Dear Megan,
Thank you for sharing your feedback with us through Reviews.IO, where only verified reviews are posted. We regret to hear about your disappointing experience. We would like to clarify a few points as we work towards understanding and resolving the situation.
We deeply apologize for any inconvenience this may have caused you and want to assure you that your experience is not reflective of our usual standards. We are continuously working on improving our services and appreciate your patience and understanding.
Please feel free to reach out to us at complaint-team@evengo.co.uk for any further assistance or to discuss this matter in more detail.
Thank you once again for your feedback. We are not perfect, but we are committed to making things right.
Best regards,
Gemma
Disgusting
If I could have rated them 0 stars I would have. Booked the male dwarf strippper months in advance for my sisters hen do (yesterday), just to receive an email 4 hours before he was so supposed to arrive saying he can’t because he’s ill. We chose the funny stripper just for him to message us saying he will be here for 12.45am. Tried to ring the company but it’s all automated I have sent them an email asking for my deposit back and for someone to contact me. The stripper then tried to spin it around and say he will tell the company that we cancelled because he wouldn’t drop everything to come straight to us. We rang around for another stripper who came and said what an absolute shambles this company is. DO NOT USE save yourself the stress
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra B. Holding
Hi Danielle,
Thank you for taking the time to share your feedback. As we primarily use Reviews.IO for verified reviews and we don’t have details on the city, we're unable to verify your booking. In some rural areas, unfortunately, we do experience a higher rate of last-minute cancellations due to the limited number of entertainers available.
We genuinely apologize for the inconvenience caused by the entertainer’s illness and the subsequent miscommunication. We understand how important it is for special events like your sister's hen do to go smoothly, and we’re sorry to hear that your experience did not meet your expectations. While we strive to ensure each entertainer can perform as scheduled, unforeseen circumstances like illness can sometimes prevent this.
Please rest assured, it’s never our intention to disrupt your plans. We aim to provide clear communication and we regret if this was not the case. Our team is dedicated to resolving any issues that arise, and we encourage you to reach out directly to our complaints team at complaint-team@evengo.co.uk for any further assistance.
We’re continuously working to improve our services and your feedback is invaluable in this process. Thank you again for bringing this to our attention.
Best regards,
Gemma
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