First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Se mere
Virksomheden har svaret
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Se mere
Virksomheden har svaret
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Kontaktoplysninger
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Storbritannien
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,8
Fremragende
842 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Awful online experience
Awful online experience, ordered £100 of vape refills for holiday , paid then it asked me to verify my age , I do not have either of the methods available to verify . Asked for refund and they agreed and said it will take up to 10 days. Why is the age verification after payment and not before ? And why didn’t it mention online age verification is required before placing the order
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for sharing your feedback, and we’re sorry to hear about the frustration you experienced with the age verification process. We completely understand how this could be inconvenient, especially when preparing for a holiday.
To clarify, age verification is required to ensure we are complying with regulations for selling age-restricted products. The age verification step is mentioned when you enter your date of birth during checkout, and we aim to make this as clear as possible. Unfortunately, due to regulatory requirements, it’s not always possible to complete this before payment.
We’re glad that you were able to reach out for a refund, and we appreciate your patience as we process it. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Worcester store
I went into the Worcester store today to get a few vapes for the week. The shop had lots of choice, good prices and the lady working there was really helpful, friendly and awesome ❤️
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for your lovely feedback Katie! We're thrilled to hear you had a great experience at our Worcester store, and that our team member could assist you in such a friendly and helpful way. We look forward to your next visit!
Always great
Everytime I go into the store the team are always friendly and super helpful! They are very knowledgeable about their products and the ranges they carry. They always have great deals on as well!
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the fantastic review Helen! We're so happy to hear that our team consistently provides friendly, helpful service and is knowledgeable about our products. It’s great that you’ve found our deals to be a bonus too! We look forward to your next visit!
Bexleyhealth store
The lady who works in the Bexleyheath store is amazing and puts up with a lot of crappy individuals especially when they are in the wrong. She is super helpful and has great knowledge of the products she sells
19. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you so much for your thoughtful review Vicki! We're so lucky to have such a dedicated and knowledgeable team member at our Bexleyheath store. We're glad to hear she was able to help you and provide excellent service. We look forward to your next visit.
Very friendly and helpful
Very friendly and helpful, great service and really helped with what I needed.
19. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for your kind words Amanda. We're so glad our team could assist you and provide the service you needed. We look forward to your next visit!
Great experience!
18. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the great feedback Omar! We're thrilled to hear you had a wonderful experience. We look forward to your next visit!
They were really helpful and polite
They were really helpful and polite
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for your kind feedback Alyson. We're so happy to hear that our team was able to assist you in a helpful and polite manner. We look forward to your next visit!
Excellent customer service
Excellent customer service. Good advice and information on all the products !! Value for money. Lovely bright and clean shop 😁
12. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the wonderful review Faye! We're so glad to hear you had a great experience with our customer service and found everything helpful and well-priced. We take pride in keeping our shop bright and clean for you! We look forward to your next visit!
Extremely helpful and friendly staff…
Extremely helpful and friendly staff who were very knowledgeable
12. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you so much for your kind words Andrea! We're thrilled to hear that our team was able to assist you and make your experience a positive one. We look forward to your next visit!
Excellent service in Bexleyheath
Excellent service in Bexleyheath from lovely staff! They spotted my email address was school and asked for my Blue Light straight away and offered my a loyalty card, saving me money. I will definitely be returning, thank you so much!
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you Claire. We appreciate the review and feedback. Great to hear that the team were able to save you a little bit extra! We look forward to your next visit.
The service was great and exciting.
7. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the review and feedback Hakeem. Glad to hear you were impressed with the service received. We look forward to your next visit.
Besvarelse fra Evapo
Thank you Ceriann. We appreciate the review and feedback. Glad to hear you are happy with the service. We look forward to your next visit.
Such great experience
Such great experience. The gentleman that serve me was amazing giving me lots of information on different products. He spent a lot of time which he had no problem of doing. Will always use them in the future you won't be disappointed
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the review and feedback Helen. Glad to hear that you got all the help and information you needed. We look forward to your next visit.
great very helpful helped all the way
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you Colin. We appreciate the review and feedback. Glad to hear the team were able to help. We look forward to your next visit.
Visited Angel store.
Very very friendly staff! Not often in London you get a hello as you enter and an enjoy your day as you leave! I'm new to vaping one week since I gave up cigs, the lady there taught me the difference between Ohms, set me up on the loyalty program, price is nice too! 3 for 10 is standard but they do 5 for 15 wich is a little extra saving!
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the review Robbie! Great to hear you are happy with the service you received. Congratulations on quitting smoking, glad to hear the team were able to help you with this. We look forward to your next visit.
Very helpful and polite service!
Very helpful and polite service!
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the review and 5 stars Mandy. Great to hear that you are happy with the service you received. We look forward to your next visit.
Great customer service
Great customer service
Very knowledgeable
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the review and feedback Diane. Great to hear that you found our tema knowledgeable and they were able to help. we look forward to your next visit.
Great knowledge of products
Great knowledge of products , no pressure ,very helpful, thanks
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you Roland. We appreciate the review and feedback. Great to hear you got what you needed. We look forward to your next visit.
Service and staff members were very…
Service and staff members were very helpful
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you for the review Michelle. Glad to hear you were happy with the experience in store we look forward to your next visit.
Amazing service from the young girl…
Amazing service from the young girl serving in the Weston super Mare store, sorry I didn't catch her name, but we went in on Wednesday 19th March, she really knew her stuff and was really helpful and friendly!
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Evapo
Thank you Anne. We appreciate the review and are glad to hear that you are happy with the service in our Weston-super-mare store. We look forward to your next visit.
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