Warner Music Online Stores Anmeldelser 

Very poor service. I ordered an item on 02/08/2026, and by 16/08/2026, the status had not changed. The service is unreliable, the prices are excessive, and I am not even sure the items are genuine since I have not received them yet. Customer service does not respond to a simple question: 'When will I receive the item?' Very bad experience. I do not recommend it.

The communication between the customer and the company is great in my opinion.

I ordered clothes which were too big, and the customer service support to return them was fabulous and they sorted my issue quickly and in a great manner. Thank you

Placed an order for a hoodie then saw that there were delays so contacted customer service to cancel order. I then had a email telling me there were delays with answering queries. What a shocking way to run a business. In limbo now waiting for a reply.

Quick and friendly reply to my suggestion. Thanks

The goods did not get any further somewhere after customs and were sent back. But the Warner Music Customer Services refunded the money without any problems.

Ganz ehrlich: Das ist mittlerweile wirklich der letzte Anbieter, bei dem ich noch einmal etwas bestellen würde.
Seit Wochen zieht sich der Schriftverkehr hin. Immer wieder bekomme ich Erklärungen darüber, wie stark der Versand ausgelastet sei, dass es deshalb länger dauere und dass man die Verzögerung bedauere. Was allerdings komplett fehlt: eine tatsächliche Lösung.

Kein: „Wir prüfen sofort, wo Ihre Bestellung geblieben ist.“ Kein: „Das Paket scheint verloren gegangen zu sein, wir schicken Ihnen umgehend Ersatz.“
Kein ernsthafter Versuch, das Problem endlich zu klären, und inzwischen bekomme ich nicht einmal mehr eine Antwort.
Statt Kundenservice gab es hauptsächlich viele Worte, Entschuldigungen und Erklärungen – aber passieren tut offenbar nichts. Meine Bestellung ist bis heute nicht angekommen.
Für mich ist das schlicht katastrophaler Kundenservice. Ich werde hier definitiv nichts mehr bestellen und kann diesen Shop nach meiner Erfahrung auch nicht empfehlen.
Und auch an die Künstler, deren Produkte hier vertrieben werden: Das ist der Vertrieb, der eure Fans mit euren Veröffentlichungen versorgen soll? Wenn eine Bestellung über Wochen nicht ausgeliefert wird und am Ende nicht einmal mehr auf den Kunden reagiert wird, ist das wirklich sehr schwach.

I had an issue with a shirt I bought and it got sorted out swiftly by the team . Very trustworthy seller and items are of a very good quality. Totally recommend it .

Terrible customer support and broken store tracking system. I preordered a limited-edition Muse bundle as a time-sensitive gift from the official store. WMG Store provided a completely dead, fake tracking link on their website that stayed stagnant as "Shipped" for over a month. Because of this, I had zero visibility over the delivery.In reality, the package had arrived in Spain, but due to WMG's broken store interface, I was never notified, and the local post office sent it back to their warehouse. Instead of helping me intercept the return of this SOLD OUT item, customer service just copy-pasted generic replies and automatically issued a refund. They lost an irreplaceable limited item due to their own IT failure and absolute lack of real customer support. Avoid buying exclusive merch here if you actually want to receive it.

I reached out several times and on multiple emails about a package stuck in transit due to their broker. They never responded and this went on for over a month. Finally after submitting a PayPal request for a refund I get a message saying sorry and they’ll give me the money back and that’s it. I honestly think that they didn’t want to sell me the product since it was an artist that recently died and it was cheap. I think they had no choice and purposely had it stuck so it would be sent back to them. Terrible service, terrible responding, terrible outcome.

Great, although it takes a few days to get a reply the help is there and consistent throughout my journey to get a response.
I have returned a damaged item and got a replacement in good order. Thanks for the help! 👍🏻

customer services did a great job by helping me with my lost order!

Heather was great. Fast & efficient

I placed an order almost 2 weeks ago. I haven't gotten any updates on that order yet. They don't reply to my emails. Don't bother buying here. It's a waste of your time!!!

The service was quick, friendly and efficient. Dallas is an asset to your company and should be given a pay rise immediately.

ORDER SHOP57695GOR
Missing one item, requested refund asap sold out. No response.
All other items returned with Evri C00HHA0637493338, no refund issued.
The customer service is by email only, receive an automated response but nothings further. Tried calling but it is an answer machine only.
Really poor customer service.

I have been trying to contact Warner Music via several emails. I also sent a message on Instagram regarding my order, 0000708371SF_EU. I haven't received any response; I'm just being told that response times are longer than usual. I received an empty package on July 13th and am still waiting for a solution from customer service.

Original Review (July 2026):
I was initially deeply disappointed with Warner Music’s shipping and support. My order (the new Muse album) was shipped to Germany on June 26th. The tracking completely froze on July 7th at an inbound office of exchange. When I contacted customer support asking for an investigation, I initially received no response for days. It felt like the company lost all interest once the money was collected, leaving me completely in the dark.

UPDATE (July 27, 2026): Still no real human response at this point. I finally received an email from their support, but it was just a generic automated template talking about "processing delays at their facility"—completely ignoring the fact that my package had been stuck at the German border for weeks.

UPDATE (July 29, 2026): The support agent, Heather, finally responded personally and kindly. She agreed to keep the ticket and the refund option open while I continued to wait for the delayed transit. The personal customer care was helpful and cooperative once reached.
FINAL UPDATE (August 24, 2026):
Unfortunately, the package was officially returned to sender by customs because Warner Music failed to provide sufficient documentation on the box. This means I have permanently lost this sold-out Collector's Edition. However, after pointing out this warehouse issue, Heather handled the situation incredibly well. Not only was the full refund processed immediately, but Warner Music also provided a 10% discount voucher as a gesture of goodwill for the massive disappointment. While the shipping logistics failed badly and cost me a rare item, the customer service stepped up and took responsibility.

⭐☆☆☆☆

Extremely disappointed with Warner Music Australia’s customer service.

I placed an order on 9 July for my daughter Freya’s birthday on 23 July. She has Autism Spectrum Disorder Level 3, and this Ed Sheeran merchandise is something she has been looking forward to for weeks.

The order still shows as “Unfulfilled,” and despite sending emails, calling multiple times, and contacting them through social media, I have received absolutely no response.

I understand that delays can happen, but completely ignoring customers is unacceptable. A simple update or acknowledgement would go a long way.

At this stage, I don’t even know if the order will arrive in time for my daughter’s birthday. Sadly, this has been a very disappointing experience, and I expected much better customer service.

I never received my vinyl record that was bought and paid for from Warner records and was shipped on the 30th of June.