Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Se mere
Virksomheden har svaret
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... Se mere
Virksomheden har svaret
The order for EpiPen's and Inhalers were delivered here on time, packaging great all in tact and secure. Bonus box of biscuits too!
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med medicinsk udstyr
- Førstehjælpsstation
- Hospitalsudstyr
- Butik med sikkerheds- og arbejdstøj
- Leverandør af sikkerhedsudstyr
Om Eureka Direct.co.uk
Skrevet af virksomheden
Eureka Direct
Skrevet af virksomheden
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Kontaktoplysninger
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, Storbritannien
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Eureka Direct.co.uk
We're glad you enjoyed your experience. We appreciate your kind words.
Kind Regards,
Eureka Direct Customer Service Team
Poor expiry dates on EpiPens
As a school having to order EpiPens for the first time under Benedict's Law, we were very disappointed to receive pens with use by dates of 12 months. As we had paid over £350 on pens that we hope never to use but should have a shelf life of 2 years, I phoned customer service and spoke to someone who quite frankly couldn't care less. She said we should have phoned to check what expiry dates you were currently offering as they could be between 9 and 18 months. We could also not return the product as it was a pharmaceutical item. School are so cash strapped that this attitude is so disappointing.
13. maj 2026
Besvarelse fra Eureka Direct.co.uk
Dear Becky,
We’re really sorry to hear that you weren’t satisfied with your recent purchase with us. We have reviewed the expiry dates of the EpiPens supplied in your order, and these have expiry dates of 31st July 2027, and 30th September 2027, equivalent to around just over 14 and 16 months respectively from date of supply. We’re pleased that we have been able to supply devices with better than the market average of around 12 months expiry. EpiPen state on their website that devices typically have 12-18 months expiry and we reflect this within information on our website. The adrenaline component has around 2 years from the point of manufacture, to then be incorporated into finished devices, and it can then take several months for finished devices to filter down through to the market.
We appreciate this may still seem disappointing given the investment that your school has made. Please let us know if there is anything within our power that we can do to make it right for you.
Kind Regards,
Eureka Direct Customer Service Team
Besvarelse fra Eureka Direct.co.uk
We're so glad you appreciated our prices and quick delivery! We look forward to serving you again, John.
Kind Regards,
Eureka Direct Customer Service Team
Besvarelse fra Eureka Direct.co.uk
We are so glad you enjoyed our product. We appreciate your kind words, David.
Kind Regards,
Eureka Direct Customer Service Team
Great products and amazing service
Great products and amazing service
quick delivery
Highly recommend them
11. maj 2026
Besvarelse fra Eureka Direct.co.uk
We are so glad you enjoyed our products and service! Thank you for your kind words and recommendation.
Kind Regards,
Eureka Direct Customer Service Team
I recently ordered from Eureka Direct
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to detail. My order arrived quickly and exactly as promised, which made the whole process smooth and stress‑free.
7. maj 2026
Besvarelse fra Eureka Direct.co.uk
We are so pleased to hear that you had such a positive experience with your recent order. It's wonderful to know that our service, professionalism, and attention to detail made the process smooth and stress-free for you. We truly appreciate your kind words, Lucky.
Kind Regards,
Eureka Direct Customer Service Team
Emergency asthma inhaler…
I ordered an emergency asthma inhaler for school, which was supposed to arrive the next day. Unfortunately, we are still waiting for it over a week later, which is very disappointing.
We were then emailed and informed that a “free of charge replacement” would be sent. However, this is not really free of charge — it is simply the product we originally paid for but have not received.
Given the poor delivery service and overall experience, I would be reluctant to order from here again.
6. maj 2026
Besvarelse fra Eureka Direct.co.uk
Thank you for your feedback, and we are very sorry to hear about the delay and frustration caused with your order, especially given the importance and urgency of the item required for a school setting.
Unfortunately, the original parcel experienced delays with the courier, which took it outside of its safe delivery window. Due to the nature of pharmaceutical products such as inhalers, they must be delivered within a specific timeframe so that we can guarantee they have been stored and transported within suitable conditions, including temperature control. As this could no longer be guaranteed, the original parcel would need to be returned and safely destroyed in line with regulations.
We also apologise for any confusion caused regarding the “free of charge replacement”. This was intended to mean that a replacement inhaler was being sent to you at no additional cost, as a replacement for the delayed item. Unfortunately, due to the restrictions surrounding pharmaceutical products, we are unable to provide such items completely free of charge outside of a replacement arrangement.
Our team has been in contact with the courier to help resolve the delivery issues and prevent any further failed attempts, and a replacement order has now been arranged for you. We have also sent an apology letter, which includes a discount for a future order as a gesture of goodwill.
We sincerely apologise again for the inconvenience and disappointment caused, and we appreciate you bringing this matter to our attention.
Kind Regards,
Eureka Direct Customer Service Team
always quick and easy
always quick and easy , delivery within the next working day so no waiting too long for supplies.
5. maj 2026
Besvarelse fra Eureka Direct.co.uk
We're happy to hear that our quick and easy service met your expectations! It's great to know you appreciate our next-day delivery. Thank you for your positive feedback, Cherylann.
Kind Regards,
Eureka Direct Customer Service Team
Excellent customer service
Excellent customer service, so easy to find what I needed and place the order, then delivery within 48 hours
5. maj 2026
Besvarelse fra Eureka Direct.co.uk
We're happy to hear that you had such a positive experience! It's great to know that you found our service helpful and the order process straightforward, with prompt delivery. Thanks for your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Qick and free delivery!
1. maj 2026
Besvarelse fra Eureka Direct.co.uk
We're happy to hear that you had a quick and free delivery experience! Thank you for your positive feedback, Julia; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Besvarelse fra Eureka Direct.co.uk
We are so happy to hear that you received your delivery quickly! Thank you for your positive feedback, Leanne; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Good service bring back the Scottish…
Good service bring back the Scottish shortbread biscuits .
30. april 2026
Besvarelse fra Eureka Direct.co.uk
We're glad you enjoyed your experience. Thank you for the feedback! We appreciate your suggestion to bring back the Scottish shortbread biscuits and will review this.
Kind Regards,
Eureka Direct Customer Service Team
Needed to give my old mum her meds in…
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible.
I bought x10 small dosage syringes, which meant I could get half the week prepped into dated doses.
It was easy to navigate the website and find what I needed, and the pricing was very acceptable, and I received my order a couple of days later.
Thank you so much for a quick turnaround.
Recommend ☆☆☆☆☆
27. april 2026
Besvarelse fra Eureka Direct.co.uk
We're happy to hear that our syringes helped you administer your mum's medication with ease. We're glad the website was easy to navigate, the pricing acceptable, and that you received your order quickly. Thank you for your positive feedback, Jo!
Kind Regards,
Eureka Direct Customer Service Team
Besvarelse fra Eureka Direct.co.uk
We appreciate your positive feedback and we're glad you enjoyed our service! Thank you for taking the time to share.
Kind Regards,
Eureka Direct Customer Service Team
Besvarelse fra Eureka Direct.co.uk
We're happy to hear that you found our service quick and efficient and that you're pleased with the quality of our goods. Thank you for your review, Dr Chalton!
Kind Regards,
Eureka Direct Customer Service Team
Besvarelse fra Eureka Direct.co.uk
We are happy to hear that you had a perfect experience with our well-priced service. We appreciate you taking the time to leave us this great feedback, Matt!
Kind Regards,
Eureka Direct Customer Service Team
Bought the gloves for my 1 year old and…
Bought the gloves for my 1 year old and they were a perfect fit. They prevent him from scratching and it's the only design I was looking for that I could cut out his thumb so that he could still suck without distracting him too much. Got 2 days to get used to but once there but they were perfect. Very light and breathable too.
22. april 2026
Besvarelse fra Eureka Direct.co.uk
We're happy to hear that the gloves fit your child perfectly and prevent scratching. It's great that they're light, breathable, and that you were able to customise them. Thank you for your positive feedback, Lil!
Kind Regards,
Eureka Direct Customer Service Team
Besvarelse fra Eureka Direct.co.uk
We're glad you found our operator friendly and the service quick. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Eureka Direct Customer Service Team
Quick service.
Quick service.
I'm a little concerned the first aid box is made of brittle plastic and could crack easily.
20. april 2026
Besvarelse fra Eureka Direct.co.uk
We appreciate your feedback on our service, Ruth. We acknowledge your concern about the first aid box's material. We will review the box's durability with our team. Thank you.
Kind Regards,
Eureka Direct Customer Service Team
Cheap and cheerful.
The website and Quick Delivery were EXCELLENT.
Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV.
I have had these Hard Hats before and was surprised to find all 10 have had the inner plastic support made up inside out! Nothing that cant be fixed but I expected them to be ready for use like the last ones I bought. Disappointing really.
17. april 2026
Besvarelse fra Eureka Direct.co.uk
We appreciate your feedback and are glad the website and delivery speed met your expectations. We're sorry to hear about the issue with the courier's delivery and the hard hats' inner plastic support. We'll review this internally to ensure our products are ready for immediate use in the future. Thanks for bringing this to our attention, Allison.
Kind Regards,
Eureka Direct Customer Service Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.