The staff were helpful, but the website could be a bit clearer. For example it is not very clear that the AztecFlex student package includes both Aztec and AztecCrystal.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The page was easy to use. My biggest complaint is that the shipping options were too limited. Ideally, we would have been able to do overnight shipping, which was not available, and use our own shipp... Se mere
Virksomheden har svaret
Well-made and easy-to-use online shop. Purchase history available. Just one star less because of an issue with payments by credit card during checkout. However, support is present, reacts within a rea... Se mere
This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af videnskabeligt udstyr
- Butik med elektronikreservedele og -komponenter
- Udstyrsleverandør
- Leverandør af laboratorieudstyr
Skrevet af virksomheden
Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.
Oxford Instruments eStore
Skrevet af virksomheden
- A one stop shop for all of your microscopy supplies, system spare parts and general consumables!
- Our eStore stocks a wide range of spare parts for our Oxford Instruments systems, as well a huge choice of general lab supplies and consumables along with accessories and upgrades. We also provide remote online assistance, should you require it, and can connect you with one of our experienced technicians in real-time. Face to face and online training courses, are also bookable through the store!
High quality products, fast delivery!
Same day dispatch!
Same day dispatch for all eStore orders placed before 12pm (excludes any items on pre-order)
Kontaktoplysninger
Halifax Road,Cressex Business Park, , HP12 3SE , High Wycombe , Storbritannien
- +44203 514 9208
- ecommerceteam@estore.oxinst.com
- estore.oxinst.com
4,2
God
138 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review!
Their staff was very helpful with all my questions regarding the purchasing proceedure and aquisiton of software.
Website is clear and informative. Purchasing software was easy. Delivery of good (download links + cd keys) were available immediately after purchase.
22. januar 2023
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review!
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review!
It was a good buying experience
It was a good buying experience. Aztec Crystal just has numerous bugs associated with the saving of figures, and when you try to record the logs related to the app crashing, the logs are never sent to support.
16. november 2022
Besvarelse fra Oxford Instruments eStore
Hi Stephen, thank you for your leaving us a review. We are glad you had a pleasant buying experience, however we are asking for reveiws specifically about the eStore purchasing experience and not the software itself. If you have issues with the software then please email ecommerceteam@estore.oxinst.com and we can direct your query to correct person who will be able to help you. Thank you (Ecommerce Team)
I like the parent grain reconstruction…
I like the parent grain reconstruction feature
28. oktober 2022
Besvarelse fra Oxford Instruments eStore
Thank you for leaving a review!
Customer service was with me every step of the way
There was some kind of glitch setting up my account to be tax exempt but customer service communicated with me and were very good. As soon as I placed and order and it still had tax they would reply right away to me emails. We did not fix the problem but the customer service made me feel like they would make it right. The order came through a few months later and they have gotten back to me with the credit.
25. juli 2022
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review Tracy!
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review!
Fast delivery and well-packed box
13. september 2022
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review!
Terrible ordering and delivery
Terrible ordering and delivery:
I placed an order in may, where I specifically asked for the expected lead time and updates upon any changes. The lead time was indicated to be 4 weeks, and I was promised updates in case anything changed.
I did not receive any updates while the order still did not come in. I have sent multiple emails which were not responded to. Halfway September (4 months, not weeks, later) I finally received an email saying the order would be shipped.
Since we were depending on the order to perform experiments and any indications of updated delivery times were lacking, our planning was completely ruined by the bad communication from Oxford.
0/5, will not order here again.
19. september 2022
It was really nice overall!
It was really nice, overall. Good to see that you are so involved in process research. In some presentations I would push more for explaining the physics and mechanics of a technique instead of the advantages. For intsance saying "ICP-RIE gives you more homogeneous films" is not good enough. I (and many there) would like to understand why is that, which can only be understood if one explains what happens at molecular level with each one of the techinques. Also, it would be better if you don't make changes in the schedule to accomodate only a minority of of people who leave early (I also leaved early but due to the change in schedule I missed some presentatiuon interesting for me). But as said, great work in general! :)
14. september 2022
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great reveiw!
Customer service is excellent
Customer service is excellent. I work at a University and I was kept informed every step of the way in figuring out how to place an order using a purchase order with net 30 days term.
12. september 2022
Payment for the Workshop.
It was payment for the Workshop.
Unfortunately it was necessary to fill the whole form which is normally used for ordering of some equipment.
That means, several not needed parts in the form, strange appearance: transportation costs (even it was just Workshop participation fee!). Later appeared taxes. I guess normally there are no additional taxes for the participation fee... Finally it was solved. But again, some later arrived the invoice telling what I need to pay! (good thayt I notices thatthere in one field was mentioned that payment done by credit card...
19. august 2022
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a review. We apologise if you had some issues with taxes. In order to ensure no tax is applied it is advisable to add your tax exempt number to your account before you place the order. We hope you enjoy the workshop.
My experience was all good
My experience was all good. I needed to sign up for tax exempt for my company and added it to my profile turned in needed documentation received confirmation and placed my tax exempt order.
Thank you for the great service
30. august 2022
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a great review!
Besvarelse fra Oxford Instruments eStore
Thank you Tabea for leaving us a great review. Kind Regards, The Ecommerce Team :)
Estore is easy to use my issue was that…
Estore is easy to use my issue was that I hit the backspace button when I was in the process of checking out as I forgot something and it seem to freeze my online order. I contacted via email and also by phone and received so much assistance that I felt my issue was going to be taken care. I resubmitted my online order and had no issues, received the product and all good.
23. juni 2022
Besvarelse fra Oxford Instruments eStore
Thank you for leaving us a good review!
Great Customer Service!
I had a great customer service experience and I highly recommend this Oxford Instruments! Very attentive and quick to help me with my issue!
9. juni 2022
Besvarelse fra Oxford Instruments eStore
Hi Brittany, thank you for leaving us a great review!
Besvarelse fra Oxford Instruments eStore
Hi and thanks for leaving a review. I am sorry you were dissatisfied with the service you received. I have checked and the part you ordered was actually a pre-ordered part from Oxford Instruments Nanoscience. This was a product that we do not hold physical stock of on the estore, so order times can vary. We do have a notice at our checkout to make customers aware that when they order a product on pre-order it can take weeks to arrive, the timeframes vary with different manufacturers. I am sorry if this was not clear to you when you placed the order.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.