Jacuzzi® Nottinghamshire Anmeldelser 338

When we first visited escape hot tubs and spoke to Ryan about our hot tub not working he was very helpful and explained the charges fully. He gave us an appointment that suited and we knew we were dealing with a reputable company. When the two repair men came they phoned first as a courtesy to say they were on their way and arrived promptly at the promised time. They soon diagnosed the problem and gave me full costs of how much the parts and fixing it would be. Once we agreed they went to collect the part and fitted it the same day. They were polite and friendly and explained everything really well. It is so refreshing to deal with such an honest and professional company. I would really recommend you use this company we definitely will be doing. Hopefully just for servicing our hot tub. Thank you very much x

5⭐️⭐️⭐️⭐️⭐️
Great response from the minute I called Chris he sent his engineers out straight away the engineers were very helpful and knowledgeable , and sorted the fault straight away would definitely recomend this company many thanks mrs M Brown

A great big thanks to you guys for relocating my parent’s hot tub. It all went to plan and the team were as always friendly, helpful and professional.
Thanks you.

The staff are very helpful and friendly the products are top notch highly recommend.

Excellent service, the engineer was friendly, professional and gave good advice.

Bought an air source heat pump fir the hot tub .I dealt with Chris throughout he was patient wuth my questions explained everything clearly .and even after fitting gave excellent after care .The fitters arrived on time and dud a good job .The heat pump itself i would highly recommend .thank you again fir z great service.

The process was excellent, I was kept updated throughout the process and the install the fantastic. The team went above and beyond to meet my needs.

We are very pleased with our pergola. It has taken a while, although this was no fault of the fitters! The suppliers had sent them the wrong parts and the first motor sent did not work. The fitters worked efficiently on all three occasions to resolve all the problems and were very apologetic. The end result is perfect.

Fantastic service as usual. Friendly helpful and informative ..

Top communication, super helpful advice. Site engineers were very good, courteous and responsive. Overall, a great service!

Sorted out the problem and replaced the pump

Morning Escape Hot Tubs good service on time kept us updated prior the visit. Did everything stated & gave us good advise

Arrived next day even though the website said free
48 hour delivery service! After sales service was first class, extremely helpful friendly guy. If I ever have a need for parts in the future I'll definitely be using this company.

Very quick with what a I ask for and what I received many thanks

Absolutely Perfect! Start to finish!
Customer Service 10/10
Helpfulness 10/10
Supporting / Knowledgeable 10/10
Logistics 10/10
Install 10/10 (as long as the Tea keeps coming)
Final Product 11/10

Really was an absolute pleasure and the tub is sensational..

Excellent friendly service-

Easy and professional company to deal with. Very friendly and knowledgeable. Definitely do business with them again.

Ordered a new hot tub cover hold down clip, good price and arrived in a couple of days, thank you.

The company was employed to shut down my hot tub and winterise it in December 2023. I booked the service for when I was available to see them do it but whoever took the booking failed to put it in the diary. I contacted them when they didn't arrive and was given another date when I was unfortunately not going to be present. I trusted that they would do the work as described on their website.
On 26th June 2024 I booked them to do a Rise and Shine to reinstate the hot tub. Craig their engineer on this occasion was fantastic, unfortunately he had to do twice the work he should have because the shut down had not been done properly. It looked as if all that had been done was the water emptied and three sheets of cling film wrapped around the tub. It was mouldy inside and the smell was disgusting. Craig spent the next three hours trying to clean the residue that had been left inside the tub and its pipes, reconnecting the Bluetooth which had been disconnected and getting the tub ready to use. The star grades are for Craig who is a star.
I contacted the company when Craig was here and was promised a phone call back before the end of the day. I am still waiting for the call back!!!!