Eric Robinson Solicitors Anmeldelser 

624
•
TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Knowledgeable. Helpful. We had not moved house for 33 years and with all the digital forms etc we did find it difficult and that led to stressful. However Chelsea was most helpful and patient finding... Se mere

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Bedømt til 5 ud af 5 stjerner

Chantelle dealt with the sale of my late Mothers property. I cannot thank her enough, she was very professional and excellent in her role. I would have no hesitation in recommending her, and Eric Rob... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I can't recommend Nayo at Eric Robinson Solicitors highly enough. He supported me through a difficult and stressful employment situation, providing clear, honest and practical advice throughout... Se mere

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Bedømt til 5 ud af 5 stjerner

Miya (Smith) was efficient, easy to deal with and communicated well throughout our house sale and purchase process. Back up in the office, when Miya was not available, would add another Star!

Virksomheden har svaret

Virksomhedsoplysninger

  1. Juridisk rådgivning
  2. også i
  3. Advokat med speciale i ejendomshandel
  4. Advokatfirma
  5. Arveretsadvokat
  6. Boligadvokat
  7. Familieretsadvokat

Skrevet af virksomheden

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

624 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 75 % af deres negative anmeldelser

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(624)

84 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I just bought my first home

I just bought my first home, and Angela Payne helped me. I could not be happier all around with both the purchase, and the service that Angela provided me. Her attention to detail saved me in a few instances, and her timely, professional, and accurate handling of my purchase was just fantastic. I am over the moon with this commitment, and I don't think I could have done it without Angela. I highly recommend her for your legal needs, and will use her again if/when the time comes.

20. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Angela. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

wrapping up the family estate after the…

To wrap up the family estate after the death of my mother was a daunting prospect. Mostly because I live over 100 miles away. My parent's wills were lodged with Eric Robinson. Sarah handled the sale of our family home. It is obvious that they have a good working relationship with the chosen estate agents.
I was kept informed of proceedings and I was able to be involved more closely with the estate agents.
Not once did I have to travel to Eric Robinsons, or spend hours sorting any issues. All was handled in a professional and confident manner. Sarah's assistant Megan was always very helpful when I phoned for help. Nothing was too much trouble.

22. august 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Sarah. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Easy

A very straightforward and simple process with Terry, highly recommended.

23. oktober 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Terry. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Excellent service

Eric robinson solicitors were excellent. We used their services to complete our house purchase. All thanks to the amazing work done by Sajith Pillai, who made sure all searches were done in time. His attention to detail and work ethic is highly commendable. We are very happy with the whole process and would recommend them without any doubt. Thanks again Sajith!

27. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

I had the pleasure of working with Chui-Wah

I had the pleasure of working with Chui-Wah for the conveyancing of both the sale of my home and the purchase of a new property, and I couldn't be more pleased with the service she provided. From start to finish, Chui-Wah was incredibly efficient, professional, and displayed a high level of skill and expertise that gave me complete confidence throughout the entire process. She handled every detail with care, ensuring that everything progressed smoothly and on time. Her communication was excellent, keeping me informed every step of the way, and her ability to navigate any challenges with ease was truly impressive. I am so grateful to have had Chui-Wah representing me, and I highly recommend her to anyone in need of a solicitor for a house sale and purchase. Making what can often be a stressful process feel seamless!

5. juli 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Chui. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Thank you Angela

I would like to give a big thank you to Angela Payne for all her help with a difficult property sale. Angela had to deal with difficult solicitors and housing associations. Angela was very helpful and professional while being very approachable. Would recommend her and Eric Robinsons.

27. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Angela. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Thank you Jeff and Isobel for your help…

Thank you Jeff and Isobel for your help in a house purchase which was rather more complicated than originally thought! Jeff was thorough in safeguarding my interests and it all worked out well in the end! Thank you!

6. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback and look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Very good experience

I was very happy with the way Eric Robinson Solicitors handled my house purchase. Jeff Hiscox was helpful in arranging a rapid completion after lengthy delays further up the chain.

15. maj 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Jeff. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

I recently purchased a house through…

I recently purchased a house through Eric Robinson, and I found Sajith to be highly professional and supportive throughout the entire process. He consistently involved us in each step and provided valuable guidance. While there may be other options available with lower fees, I highly recommend Sajith if you prioritize peace of mind.

4. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

Bedømt til 1 ud af 5 stjerner

We were recommended Eric Robinsons…

We were recommended Eric Robinsons solicitors to deal with the conveyancing/ sale of my home.

I would not recommend Solicitor Hannah Jones, as she behaved in a very unprofessional manner from the start towards myself.
Loosing or mislaying important documents sent to her, requesting additional copies at my expense on several occasions.
This lead to her refusing to correspond at all with me throughout the 6 months it took to complete the house sale.
She ignored all my calls and never responded to my emails.

Hannah Jones behaviour caused me so much anxiety and stress which I’ll never forget, so rude and unprofessional and totally incompetent in my experience.
If you want a quick sale by a professional solicitor I’d steal clear of Hannah Jones.

13. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review.

We are disappointed to receive such a review as we place great importance on client service and are proud to have 100s of 5* reviews.

We note that you personally did not instruct this firm and were not our client in respect of this transaction.

This is primarily the reason why Ms Jones was unable to correspond with you.

We must take great care to only act on the instructions of our client and to protect the confidentiality of our clients. We are therefore restricted on what information can be given to third parties.

We appreciate that a conveyancing transaction can be stressful, and we do all that we can to facilitate a smooth process not only for our client but all those involved.

We do not agree that the comments left in your review accurately represent the facts and refute that the lawyer handling the matter acted unprofessionally or in a discourteous manner.

Further, we note that our client was happy with the service provided by the firm and the lawyer handling the case.

I am, however, sorry that, as a third party, your expectations were not met but I do believe that this was beyond our control when acting in the best interests of our client.

Bedømt til 1 ud af 5 stjerner

Appalling - Never again.

Appalling - Eviction case
Legal work not up to the level they charge.
Female lawyer who didn't even turn up to Court!!
Sympathy and professionalism - 2/10.
I asked the managers to review her conduct and of course they didn't agree so I paid and left.
Ended up using someone else.
Would not use this firm again.

2. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review.

Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback.

As you will know, we also provide a robust complaints procedure which again provides opportunity to address concerns raised and, where necessary, provide a solution.

We note that you engaged with our complaints procedure and that you did not agree with our conclusion that service levels did not fall below a reasonable standard.

A comprehensive review of your complaint was conducted, and our reply (6 pages) did not report any fault in the legal advice provided or the way in which it was presented by the solicitor handling the matter who is a polite and courteous individual.

We are however sorry that our service was not what you had hoped for. We do set out to provide an excellent service and usually this is achieved as demonstrated by the positive feedback left by the vast majority of our clients.

Bedømt til 5 ud af 5 stjerner

Excellent Solicitor


Sajith Pillai acted as my conveyancing solicitor for buying my property, he provided great support and completed all the necessary checks in short time. He checks everything and raise it to concerned parties for the clarification. He communicated every bit of information to me in detailed manner and it is very easy to understand. He helped us in understanding the process well and always available to clarify my doubts, I am very happy with his service provided to us. I would definitely recommend him. Thank you Sajith :)

12. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Outstanding service provided by Angela and Eric Robinson

Angela Payne acted as my conveyancing solicitor for the sale of my property and throughout the entire process, the service she provided was outstanding!

From initial appointment and through to completion, communication was both clear and prompt, enabling me to make informed decisions.

At times, where the transaction was being frustrated by the other party to the sale, Angela always made herself available for a phone call, providing both reassurance and soundboarding on ideas on how to keep the transaction moving forward, whilst maintaining a friendly and professional manner at all times. I felt confident that she was acting in my best interests.

Angela is an excellent representative of Eric Robinson, and I am very grateful for the services she provided and would highly recommend.

2. september 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We really appreciate the positive feedback which we have passed on to Angela. We look forward to working with you again in the future.

Bedømt til 1 ud af 5 stjerner

Great at billing their time, but not good service

We used this company for a dispute. After a few months, we decided to change company due to their slow response times, unclear advice and double billing of time. What I mean by double billing is this: Some emails came in to them that just needed forwarding on to us. They were typically attachments or one line emails. We got billed one "minimum billable period" for them to 'receive' an email, and then another for them to hit the forward button. 12 minutes billed for 1-2 minutes work. Sounds small? That's £60 to get an email forwarded, and it was their standard practice.

Shortly after complaining our solicitor completed a load of work against our instructions and billed us for it.

We disputed the bill, and the ombudsman eventually agreed with us that the double billing was not within their T&Cs but unfortunately would not intervene on the subjective element of the uninstructed work.

What would a company do at that point? Hang their head in shame at the double billing? No. Having spent £5K with them to get nowhere, they are currently threatening us with court action for the outstanding £1K bill.

5. september 2023
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review.

As we have previously stated, feedback is important to us as we strive to provide an excellent service to our clients, and we can learn from shared experience and feedback.

We also provide a robust complaints procedure which again provides opportunity to address concerns raised and, where necessary, provide a solution.

We note that you engaged with our complaints procedure and that you did not agree with our conclusion that service level did not fall below a reasonable standard.

Further, we do not agree that your presentation of the Legal Ombudsman’s findings accurately reflects its conclusion drawn and at no point was it concluded that the firm ‘double charged’.

We are however sorry that our service was not what you had hoped for. We do set out to provide an excellent service and usually this is achieved as demonstrated by the positive feedback left by the vast majority of our clients.

Bedømt til 5 ud af 5 stjerner

Experienced Residential Conveyancing Solicitors

I had the pleasure of working with Eric Robinson Solicitors for the purchase of my home, and I am extremely satisfied with the service provided.
Mr Sajith Pillai was highly professional, efficient, and kept me informed every step of the way.
They made the typically stressful and complex process of buying a home feel seamless and easy. I would strongly recommend Eric Robinson Solicitors to anyone seeking a residential conveyancing solicitor.
Thank you.

21. august 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Great service!

Great service from Sajith.
Very good communication and constantly updated us.
Thank you for everything- really appreciate it.
Helped us achieve our dream home.

23. august 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Excellent service

Eric Robinson Solicitors service was excellent.Our designated solicitor Sajith was excellent in all his dealings with us.
He was very efficient and very fast with his replies, ensuring that all our doubts and questions were answered.
We would highly recommend him to any of our friends and family.
Thank you Eric Robinson Solicitors

21. august 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your comments and recommendation to others.

Bedømt til 5 ud af 5 stjerner

Made the sale and purchase of our…

Made the sale and purchase of our property stress free. Provided easy non jargon communication. A special mention to Hannah Jones and Carly Dawson who worked extremely hard.

19. august 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hannah and Carly. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

House sale

Selling my property was made that much easier, with Eric robinson solicitors, communication through the whole process was perfect, also big thank you to Carly.

12. juli 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Carly. We look forward to working with you again in the future.

Bedømt til 5 ud af 5 stjerner

Excellent Service

Following the death of my father, I needed a solicitor to handle probate for the estate and to sell his house. Eric Robinson were recommended to me, and I wasn't disappointed. Everyone I death with was friendly, helpful and professional, and I am delighted with the service I received. My thanks to Kristen, Sarah, Bernadette and Megan for everything they did.

19. juli 2024
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Besvarelse fra Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you again in the future.

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