Enthuse Anmeldelser 375

I'm a participant in a charity event later this year, whose fundraising is hosted by Enthuse - so far, the experience has been totally positive. Registration was straightforward, and there is a secure but user-friendly system for editing and publishing personal and team news on our page. Enthuse also has a super-helpful customer support team, who have very quickly responded to and solved the two queries we have raised with them. This has enabled us to focus on our team's training, and on disseminating our news with easy links to the donation point. A first-rate service!

The Enthuse team are always incredibly helpful and very quick at answering/responding to any queries. This is always appreciated as a lot of our work is time-sensitive. Emma Smith and Rishika Bhalla have both been particularly helpful and extremely professional recently, and I really value their support.

Ms Danielle Taylor, your Support Provider came back to me, promptly, re my 2 sets of issues that I had -

& resolved each one with clear instructions/advice to me each time - speedily!

So, thank you for all your help again, Danielle!

No complaints at all! Our account manager, Priya, is always helpful and prompt to respond.

They make it nearly impossible to avoid "tipping" them for the service of donating to charity. How much does it really cost to process all the payments? Certainly not £4 on top of any donation received. Scam artists leeching of peoples generosity.

Enthuse were both accessible and helpful dealing with my enquiry quickly and efficiently.

Fantastic experience working with Emma Gordon at Enthuse, who has provided us with really insightful data, helpful recommendations and lots of support. Huge thank you to Emma!

This is a review of Enthuse and specifically Emma the customer service manager, I rang up directly and got through within 2 rings. Helpful, open communication, which resulted in a great outcome. Highly recommended.

Emma, the Enterprise Customer Success Manager takes off the pressure for me to analyse our fundraising results and trends - and gives me way more insight than I could ever get. She has particularly helped me this year understand what actions I need to take to encourage fundraising success for my London Marathon team. Thank you!

£6.50 charge on £50 donation to neice’s London Marathon is 13%! Greedy!

Solutions focused!

Even when presented with something new the team at Enthuse will always make it their goal to resolve! It's so refreshing to work with solutions focused individuals!

Rishika was extremely helpful in dealing with my issue. I am not fully upskilled in the use of Enthuse but Rishika did not make me feel inadequate and made very helpful suggestion to help me understand.

Jared was extremely helpful, solving all my problems and suggesting options that I didn't know existed. He made my experience so much easier and the end product was much superior to what I thought I could have produced. I cannot rate him highly enough I really look forward to working with him again

Regular catch ups and insight sessions with our Account Manager at Enthuse, Priya, are immensely helpful. I always go away from our calls with recommendations, actions to improve our supporter stewardship, and insights from the sector. So, I'm very grateful for our relationship with Enthuse.

Annoying as it's impossible to donate as a guest user. You have to enter your full address and phone number, etc. I'd say many people leave when they get to this point which results in many lost donations.

We have used Enthuse as an event platform for the last 3 years and have found it easy to set up and the support team are available if there are issues. It has enabled us to cut down on admin which has been very helpful. I developed a good relationship with Jared due to his enthusiastic and efficient approach.

Jared has been a font of knowledge, I would be truly lost without his guidance. In the past he has responded to any queries I have had promptly and been able to provide a solution - this instance has been the same. He also provides further information/guidance that he feels will enhance our user experience which is always greatly received.

First time user. Donated twice by mistake as I found website didn't confirm payment with certainty.
Left a message with Enthuse explaining what had happened. No reply 5 days later. Shoddy?
The review was read a profound apology was offered and accepted after they had trawled through recorded messages and refund paid. Impressive demonstration of problem well handled. Thank you