Enterprise Car Club (UK) Anmeldelser 

Good end to end service and booking system. Good clean vehicles. Thanks to all

A brand new car with a large capacity boot, perfect for the delivery I needed to make.

The booking and hiring process was great and smooth. However, after hire, we were falsely accused of breaching their code of conduct. Explained and provided evidence as to why the accusations are false. No apologies were given, warning was not expunged, and customer service agent ghosted us (email, initial of operations support: KK ). I posted to Reddit to find out that this is in fact a common occurrence with Enterprise Car Club. If you want to hire a car with them, please be prepared to take as many evidence before, during, after, and be prepared to fight for your case, and do not expect an apology.

First time using Enterprise Car Club!
All good so far.

I've been with this car club for 21 years and only use it for van hire now I've moved to the suburbs - except for one emergency trip while on holiday in London. Overall, I highly recomend this service. It has easy to use booking and car-entry systems and responsive helpful staff. The reason for not giving 5 star this time, is that on my most recent van hire, I found the damage checking process a bit of a palavar and I think the booking system should make it easier to identify vans as a category from the list of vehicles. I've fed this back to them.

Great way to manage short routine car hire or occasional longer trips over a weekend. No more maintenance bills or security issue, simple affordable and efficient

They came 4 months after with sby ‘a else fine and demanded and harassing me to pay for the fine it wasn’t mine
This company used my data illegally even though I am no longer a member and they were obliged to delete my data they still used illegally my data and send me other people fines after 4 months . Stay away from this company . This company is breaching people rights and breached the law .
I am not customer of this company . Are they going to be held accountable for this ? I’ve reported them to Ico for data protection violation and will report to trading standards don’t use enterprise is an unprofessional company who breached privacy laws and people gdpr rights .

I had a great experience using Enterprise Car Club. The app is easy to use, Communication was good. The vehicle was perfect for my needs. The fact that I was able to extend my time and usage of the vehicle was invaluable and added great flexibility to my journey which was extended by 2 hours due to traffic delays. I will certainly use Enterprise again.

I don't want to leave a bad review, as the service itself was excellent. The car I collected was a disaster, and I would check before renting whether it has been serviced and checked for safety.

The app has very limited functionality and is not user friendly. The app didn’t correctly start my trip so the car wouldn’t start - I had to call the emergency number to have it corrected.

You have to report all damage by sending photos by email, but there’s nowhere that shows you any existing or known damage - so I assume you have to send photos of every bit of damage you find, which in a car club car tends to be quite a lot.

Overall, I’ve only used enterprise car club as they have a car conveniently located for where I live. If an alternative becomes available I will switch.

Once I got moving, the car was fine and the trip was in line with expectations.

Easy to use via app. Nice new cars and vans

Easy to book and easy process to begin the journey etc. thank you

Always excellent experience!

Great team just let down a few times ive used them. Wrong car first time then didn't fulfil resolution promise.

Joined Enterprise Car Club after Zipcar closed down. I was with Zipcar for several years and it was a great company: After over a hundred hires I never experienced a problem and there were no nasty surprises and they were always fair and very transparent.

Unfortunately, this is not at all the case with Enterprise. Not only are their charges much higher but they are also not transparent. They have just raised their monthly insurance excess charge from £15 per month to £25 per month WITHOUT informing the customers in advance to give us a chance to cancel the plan. When you do try to cancel the monthly plan you are told it is a month in arrears so you still have to pay the charge next month. When I complained to customer services on the phone I was told I need to take the matter up with the accounts department. I asked to be put through to the account department but was told they did not take phone calls and I could only email them! I feel like I am dealing with a dodgy non-UK company. What a sad day when Zipcar ceased trading!