ENGIE Anmeldelser 

Does not even deserve one single star ..
After a month and a half of promises to connect power to our build site I gave up on all the excuses ..zero customer service...I had to chase up on every single false promise.. DONT SIGN UP !

Been blocked 🚫 from my own account called many times no one can help thay keep saying technical issues and someone will call me back been 2 weeks still same issue

Updated: the reply i got from the customer service that they state as ‘special team’ is all in French Language. What a joke.

This service doesn’t even deserve one star. Customer service is a joke. I was referred to Simply Energy by my agent on March 12, 2024, and I agreed with a one-week cooling-off period. That night, I compared rates and decided to choose Sumo instead. On March 13, 2024, I requested cancellation from Simply Energy’s customer service, and they assured me it was all set.

I started my unit on March 15, 2024. On March 28, 2024, I received an SMS from Sumo stating they couldn’t service my site due to a conflicting request from another retailer. I contacted Simply Energy’s customer service again, explaining that I had canceled my plan before starting my unit. They assured me everything was fine and that I didn’t need to do anything more.

In May, I unexpectedly received a bill from Engie (apparently, they had changed their name without informing me) dated from March 15 to April 4. Despite contacting three different customer service representatives and providing screenshots of my two prior cancellation requests, they are still demanding that I pay the bill.

Don’t go. Despite the rebrand from simple energy or the attractive solar tariff the whole thing is a hoax. They put you on a time of use tariff despite there being advertised a single rate tariff. The app doesn’t measure usage/solar on a daily basis so it’s just a big guess about how the total has been worked out. Customer service was an absolute joke, constantly on hold or being transferred to people who had no clue about basic plan information before being left on hold for an hour until 7pm roll around and it automatically disconnected. Regretting not checking the reviews prior but they are correct. 1 star

I was given an enormous bill a couple of weeks out from Christmas, explained away by having estimates, in spite of my meter being visible from the front gate and not having been advised on the bills that they were geusstimates. Trying to get a decent explanation beyond blaming the 3rd party who does the meter reading was not forthcoming. A comparison with my previous bills for many years with Simply Energy (before the merger) could have shown there was a problem with the meter readings! About 3 months ago I got a smart meter (hahaha!) and yesterday a technician turns up to tell me its not been working since nearly a month ago, in spite of the daily readings I can see in my account! Do I have another battle on my hands? It will be even harder as I have lost access to many older bills online. But this time I have downloaded whatever I can, and it will be straight to the Ombudsman instead of the unhelpful service centre. So sign up with them at your own risk - be warned!

Jewel your life is over

Engie n'est pas honnête et joue sur les conditions de bas de page pour se dédouaner...

En avril 2024, je reçois un mail d'engie pour m'informer d'une augmentation du tarif indexé d'électricité suite arrêt bouclier tarifaire, au 1er février. Déjà merci pour l'information 2 mois après.
Puis dans le même mail on indique que pour compenser (et j'imagine pour ne pas se faire taper sur les doigts pour avoir donner l'information 2 mois plus tard) engie indiqué qu'une remise de 300€ sera appliquée sur la "prochaine facture", les termes sont importants.

Chouette, merci Engie, ma régularisation de fait en mai c'est parfait.

Sauf qu'entre temps, je déménage et je résilie donc le contrat. Et stupeur, sur ma facture de résiliation, pas de remise de 300€.

Après échange avec le service client, on m'explique que la facture de résiliation n'est pas une "prochaine facture". Effectivement c'était écrit sur un renvoi en bas de page du mail, renvoie qui n'était absolument pas lié au termes " prochaine facture " sinon j'aurais pu le lire.

Et on parle d'une résiliation qui a eu lieu 3 semaines avant la facture de régularisation...

Et quand bien même Engie, j'étais censé faire quoi ?? Ne pas résilier trois semaines pour attendre ma régulation ? Et prendre le risque que les locataires suivants consomme sur mon abonnement ? Ou les empêcher de souscrire de leur côté car mon abonnement aurait encore été actif ?

Ou peut-être transféré mon abonnement sur mon nouveau logement ? Excusez moi, mais en passant mon abonnement de 20 a 45 centimes le kWh alors que les concurrents sont restés à 20 et quelques, soit vous avez des meilleurs offres que vous ne m'avez jamais proposé, soit vous ne me vouliez plus comme client.

Autant vous dire que la considération du client, Engie ne connait pas. Donc clairement n'y allez pas, ou vous en mordrez les doigts.

Me voilà contraint de contacter le médiateur de l'énergie pour tirer au clair cette histoire, surtout le mail d'information deux mois après l'augmentation.

I'm done with this company. For the last 9 months I've been receiving incorrect bills every single month. They promise to fix the issues and that it won't happen again but every month I have to make multiple calls to have the bills recorrected. I've been with this company since 2016(aka Simply) but they have made my last 9 months unbearable. How can you get every bill so wrong, recorrect it and then do it again??? I've decided to leave this company all together( gas and electricity ) as its not worth the hassle. Their billing system is up the creek and their long term customers mean zero to them. Changing their name from Simply to Engie is a smoke screen for their horrid reviews. Shame it had to end this way. Do not recommend Engie to anyone. One star is generous enough

Super dodgy. I'm comparing electricity prices to see if I can get a better deal. Daily supply charge and rates are not clearly displayed. Contacted them via chat to get clarification so I can do my calculations, as all other providers have the rates clearly stated.
They would not disclose the rates without gathering a lot of information such as meter number and other personal information. They would not even confirm whether the feed in tarrif was capped at a certain number of kWh. I was given an estimate of the total monthly charge without any information so I was asking how that was calculated and why they need so much personal information to provide that.
After going around in circles I'm then told I need to sign up first before I will be given any of that information.
I started that process thinking maybe I will get the rates after entering some basic information but I stopped the process once I was asked to enter my driver licence details. Still none the wiser. I thought this level of disclosure was required..super dodgy and hard to deal with.

Over charged on my first bill for 200+ Mj. On enquiry was told my bill was correct. Must think I am stupid. Read my own meter, went back to the bill and realised it was an estimate of what they thought I would use. Trying to get a response without success. Moved to another fully Australian owned compamy at far less per Mj than these people.

experienced a significant and unexplained increase of 67% on my energy bill without any changes in my usage habits, such as adding new appliances or air conditioning. This increase coincided with the company's unannounced rebranding from Simply Energy to Engie, a time when prices seem to have skyrocketed.
I opened a case to dispute this bill, but a sales representative closed it and transferred it to a new case number to be handled by the customer contact team. Since February, I've repeatedly reached out to them, only to receive generic email responses that I will receive it all in an email in 24hrs. One such email stated, "We have completed your request for meter read verification and wanted to let you know Distributor investigated and verified that the read is actual, usage is inline with market rules and has passed their validation." However, despite my requests for documented proof and a detailed explanation of their methodology, I've received nothing substantive. I've also noted an inability to access my account for the past month, encountering consistent errors, which further complicates my efforts to resolve this issue.

Moreover, customer service has been frustratingly inadequate. Just today, a representative incorrectly claimed that my case was resolved on February 29, referencing the old case number and continued to repeat this in a RUDE manner. I've diligently followed up on the new case number I was provided, only to be repeatedly promised an email response within 24 hours explaining the investagation—a promise that has never been fulfilled.

I want a detailed analysis and report of my meter reading. The quality of service has noticeably declined compared to two years ago when the company offered good service and great discounts. Now, calls are often disconnected midway, or chat sessions end abruptly when transferred to another team. The funny part when I first raised this the chat team member also said it seemed too high.

I strongly advise against signing up with Simply Energy, now known as Engie, based on my recent experiences. Also have not been able to access my account for the pass month and errors happen everytime I ask for a password reset... all seems very odd to me! I have now taken it to osmundsen, because the first case number was closed now the second is closed and today I found out a third one was opened on the 24th and no one notified me?

What a joke
had been using them but when I moved they tried to set it up with the wrong meter number. Only found out when I got threatened with my services being cut off... and not by them.... silence.
How do you get the wrong meter number and how do you not notice you have?
Went on to live chat and was told it's "policy" not to fix the issue there and I had to call someone else. They made a mistake and I had to do the run around to fix it. ZERO customer service

Call centre is useless and doesn't understand English but miraculously as soon as you mention ombudsman they transfer you to a manager. Mysteriously get disconnected at 7pm after 3 hours trying to resolve a problem and no surprise you can't call back or even get a call back like they claim when they ask for your number at the start of the call and they reassure you that if the call disconnects they will call back,
Super high charges, ridiculously high estimations, month long waits to resolve problems, refund takes over 2 weeks and still isn't in....

Offres d'entrée alléchantes, mais régularisations astronomiquement élevées !!
Pratiques honteuses, SAV aux fraises !
Le site en maintenance un nombre incalculable de fois, impossibilité de comparer sa consommation de manière simple et claire...
Plus chez eux depuis près d'un an, mais je continue de recevoir des spams commerciaux de leur part !

Called for billing inquiry and the people on the call centre are hopeless and have no clue. Been on the call for 33mnts and counting doesn't look like we are getting anywhere. Just a blunder at their end to put me on a different rate than what is shown on the welcome pack. No one can figure why.....

Pour décembre 2023 , je constate une différence importante entre l’estimation de consommation en gaz fournie par ENGIE et la consommation indiquée sur le site GRDF.
Mon compteur gaz intelligent a été installé récemment , je n’ai donc pas assez de recul pour douter de l’estimation fournie par ENGIE …
J’attends avec impatience les valeurs fournies pour le mois de janvier 2024 .

Je suis cliente depuis septembre 2023 chez Engie on est en décembre et je dois déjà faire appel au service médiateur. J'ai souscris une offre et on m'a menti à plusieurs reprises, le dernier conseiller du service client me l'a d'ailleurs avoué. Mon seul recours d'après lui le service médiateur. Service client de l'année 2023!!!!!!!!

ENGIE MyPower qui installe des solutions de panneaux photovoltaïques (solaires) a été une source de beaucoup de tracas et de déception. Le SAV est catastrophique et surtout il n'honore pas leur garantie. La performance des panneaux solaires installés par eux a chuté bien plus que ce qui est garantie. Lorsque j'ai demandé que le SAV verifie par un test, ils m'ont exigé 10.000 Euros par panneaux solaires, non-remboursables si le test ne confirme pas la baisse de performance! Après une année supplémentaire je constate une dégradation encore plus grave. Les panneaux LG installé sont de mauvaise qualité.

One star says it all..numerous phone calls to resolve ongoing problem with them but no..cant get any help or positive attention to fix problems..
Worst ever
Avoid this company as it says one star its too much for this sinking boat

Attention il ne respecte pas l'echeancier préleve ce qu'ils veulent ma banque les a bloqué de très gros problème chez eux beaucoup de STRESS les conseillers téléphonique sont incompétent et vous répète toujours le même discours.