Account number 73310862. Trustpilot.... I have flagged, and so have many others, posts below from January onwards, of Engage Credit posting false 4 and 5 star reviews up. These are employees... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke with Omotunde several times over a week.. each time i found her to be professional, helpful and friendly also very solution orientated... It's never easy dealing with a difficult situation.... Se mere
Virksomheden har svaret
I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t... Se mere
Virksomheden har svaret
My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight awa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Kontaktoplysninger
Harman House, UB8 1QQ, Uxbridge, Storbritannien
- 0333 014 2046
- engagecredit.com
3,6
Middel
352 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The advisor was very polite
The advisor was very polite, helpfull and great lady to talk to, gave great advice too
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Always zero stars!!
Always zero stars!!
Pepper (UK) Ltd is the "puppet master" behind Engage Credit, and they are using predatory tactics to create "Mortgage Prisoners." My experience is a carbon copy of hundreds of others: they have implemented a relentless cycle of double-charging, interest on arrears, and compounding interest on fees. I’ve seen cases where fees alone reach £18,000, causing original loan balances to rocket by tens of thousands of pounds even when the customer is technically not in arrears.
They hide behind Engage Credit (their "servicer") to avoid accountability, but Pepper pulls the strings from their Uxbridge office. Their arrogance is unmatched; they have not only refused to speak to me but have even ignored formal enquiries from my Member of Parliament (MP).
This is not a financial service; it is a calculated trap designed to strip equity from homeowners. They ignore customers, ignore government officials, and ignore basic ethical standards. If your mortgage has been transferred here, seek legal advice immediately. They are experts at "double arrears" and "double charging," and they will do everything in their power to ensure you can never escape their debt cycle.
10. april 2026
Uopfordret anmeldelse
Abdulla was both professional and…
Abdulla was both professional and polite in sorting out issues related to my mortgage, a credit to the company
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Helpful and professional
I spoke with Omotunde several times over a week.. each time i found her to be professional, helpful and friendly also very solution orientated...
It's never easy dealing with a difficult situation.
Thank you engage credit.. Thank you Omotunde
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
How have engage credit suddenly started…
How have engage credit suddenly started receiving 4/5 star reviews,
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for your review.
All feedback on Trustpilot are submitted independently by customers and reflect their individual experiences. The more recent 4 and 5 star reviews come from customers who have taken the time to share positive feedback about the service and support they’ve received, which we’re genuinely pleased to see.
We understand that people’s experiences can differ, and we welcome all feedback, positive or otherwise, as it helps us continue to learn and improve. Our focus remains on treating customers fairly, listening carefully, and supporting them in a way that meets their individual needs.
If you’d like to discuss your account or a recent interaction with us, please contact our team on 0333 370 4642 and we’ll be happy to help.
Account number 73310862.
Account number 73310862.
Trustpilot.... I have flagged, and so have many others, posts below from January onwards, of Engage Credit posting false 4 and 5 star reviews up. These are employees of Engage and Pepper Money putting these up, so why have you not removed them???
You have removed 2 of mine for telling the truth, and now I have a LETTER BEFORE LEGAL ACTION about to be sent to Engage, consumers have a right to know the truth.
Your website is supposed to be for this purpose, not for companies to hoodwink customers and put a false perception of themselves up.
When are Trustpilot going to address the posts falsely put up by Engage Credit, designed to boost their rating only.
Please look into this.
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for raising your concerns.
Engage Credit does not post or author reviews on Trustpilot, and we do not ask employees to submit reviews. All reviews are collected and moderated independently by Trustpilot in line with their policies.
We value all genuine customer feedback, whether positive or negative, as it helps us review our service and continue to improve. Any questions about review moderation or authenticity are managed directly by Trustpilot.
If you’d like to discuss your own experience with us, please contact our team on 0333 370 4642 and we’ll be happy to help.
I spoke to a guy called asim
I spoke to a guy called asim, he was so friendly and put me at easy,after reasuring me that he would help, he was full of knowlidge and poinyed me 8n the right direction. An asset to your team . Thank you for your kindness asim.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Extremely helpful
Extremely helpful, professional and friendly staff. Knowledgeable and understanding. Dealt with my query immediately and was easy to talk to.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Kasbon was very professional
Kasbon was very professional. He listened to me and gave me some recommendations. Kasbon thank you
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Charles was fantastic
Charles was fantastic, so friendly and knowledgeable
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
My advisor Daniel was very helpful and…
My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight away rather than make me wait for a letter in the post. Excellent customer service with a real empathetic attitude.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
You have amazing customer services
I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t feel bad at all and if you can kindly make an arrangement any time I call you I speak to her generally I’m really thankful from the Engage Credit they understand my situation very well and thank you for your patience. I’m hoping very soon my problem solved and pay you back. Kind regards P Gandomcar.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Spoke to molly very thorough with…
Spoke to molly very thorough with security pleasant to talk to
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Discriminate against disabilities
Discriminate against disabilities
Discriminate against disabilities
Very Discriminate against disabilities and also leaves you on hold for no reason at all.
Complaints team are as much use as a chocolate teapot.
Also got the police to cut the door open last year too.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
We are sorry that you are unhappy with your experience, however you do not appear to be a customer of Engage Credit based on the information in your review.
Just spoke to someone in customer…
Just spoke to someone in customer service, he was friendly, informative and extremely helpful.
The information he provided has put my mind at ease.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The company costumers service is great
The company costumers service is great.
The person that attended to me was good. All my queries were resolved.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
I spoke to a real person and didn’t…
I spoke to a real person and didn’t have to wait to long to get connected. I was given an update and advice which was helpful.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 4-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Poor Service Again
Did not get to speak to anyone. Rang and rang for 12 minutes then gave up.
Very poor.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you. Alternatively if you email us a preferred time, I can arrange for someone to call you back.
I had a question
I had a question and the very polite and friendly lady found the answer immediately, I asked a follow up question and she gave me that answer as well. I cannot remember speaking to anyone as effectively as this lady over the phone. Outstanding service
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.