We zijn zeer tevreden over EMS. Mijn moeder is opgehaald in Zuid-Spanje en na een goed verzorgde rit van 25 uur waarbij er continu een verpleegster naast mijn moeder zat is ze in Nederland naar het... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This company in our darkest hour took money from us under false pretences. They never had any intention of bringing our brother home to die. They took €34k and tried to take another €22k. Do not use t... Se mere
I broke my leg at a French campsite, and after five days, EMS repatriated me to the Netherlands. The driver and nurse brought me safely home by ambulance. They were both super nice. I can wholehearted... Se mere
Virksomheden har svaret
Liebes EMS-Team, ich möchte mich für den perfekten Rücktransport bedanken. Von der ersten Kontaktaufnahme am 26.12.2025 bis zum Transport am 27.12.2025 um 10 Uhr morgens vergingen... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At EMS Air Ambulance & Medical Repatriation Ltd, we are more than just a company; we are a team of dedicated professionals with a deep commitment to provide world-class medical care. Our mission is clear: to deliver the highest quality (air) ambulance and medical repatriation services while emphasizing the importance of compassion and empathy during times of crisis. Our Promise: The health and safety of our patients is our primary concern at EMS. We pledge to make every patient a priority, every journey a testament to our unwavering commitment to quality care, and every mission a demonstration of our dedication.
Need fast, reliable medical transportation?
Skrevet af virksomheden
- EMS will take care of it
- We’ll get you home safely, with expert medical care every step of the way. Bed-to-bed service.
Kontaktoplysninger
84 Brook Street, W1K 5EH, London, Storbritannien
- +442045861000
- info@ems-ambulance.com
- ems-ambulance.com
3,9
God
106 anmeldelser
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Har besvaret 7 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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I really felt that the EMS staff showed concern for my wife’s critical situation.…
I really felt that the EMS staff that we had the opportunity to work with seemed to sincerely appreciate our predicament, showed empathy for our situation and wanted to help.
15. november 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Kuntz,
Thank you so much for your kind review. At EMS, this is exactly what we strive to do – provide compassionate, understanding support during challenging times.
We recognize the stress and uncertainty that can come with medical repatriation, and we want you to know that you're never just a number to us. We care deeply about your situation, and we take the time to listen to your story in order to provide the best possible transport and care for your loved one.
We are grateful that you considered our services, and we wish the patient safe travels and a smooth recovery as much as possible. Please don’t hesitate to reach out if you need anything further.
Warm regards, your EMS-team
INVALUABLE
When we needed help getting an 89 year old with a broken hip back to the UK from Turkiye, EMS proved invaluable, caring, highly organised and professional. The contact team were excellent and our support paramedic Joseph was an absolute star. Mum is on the mend and having been sorted via the NHS is now happily home and getting stronger every day. We are so grateful for your timely availability and intervention.
17. oktober 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Davidson,
Thank you so much for your wonderful review and for the trust you placed in EMS Air Ambulance & Medical Repatriation.
It was our pleasure to assist with the medical escort and stretcher service from Türkiye back to Scotland, ensuring her comfort and safety throughout the repatriation.
We’ll be sure to share your kind words with Joseph and the rest of our team – they will be very touched to hear your feedback.
Wishing your mother a continued and good and speedy recovery.
Warm regards on behalf of the entire EMS-team
een snelle en fijne service
naar aanleiding van mijn hulpvraag is er zeer snel en adequaat gehandeld door mijn contactpersoon Gerrit.
Een correcte offerte en daarna nog gebeld voor toelichting. Zowel telefonisch als via whatsapp goed bereikbaar
10. november 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Hartelijk dank voor de mooie waardering en review. Wij waren jullie graag van dienst.
Omdat de zorgen niet voorbij zijn wensen wij jullie als familie sterkte en het allerbeste.
Warme groet namens het team van EMS en in het bijzonder Gerrit
Brought my mother home
Ems did what anwb did not do. They made sure they had the medical file with in one day from the bellevue hospiten in tenerife. And brought my mother home in 24 hours from payment. Becease of EMS, my mother had the change to say goodbye to her daughters and grandchildren, and pass away in her home with the people she loved. Thank you so much EMS for making this possible. We will never forget ♥️
16. februar 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Ramona,
Thank you so much for your heartfelt review.
You and your family made the right decision in arranging the medical transport, allowing your mother to spend precious time with her daughters and grandchildren during the final stage of her life.
We also want to express our sincere appreciation for your swift response and cooperation with the payment process. Your promptness allowed us to arrange the transport and ensure your mother was brought home without delay.
It was a privilege to be part of this moment during such a challenging time, and we are thankful for the trust you placed in us and our team.
We wish you all the best and hope that the memories of your mother remain alive in your hearts forever.
With heartfelt thanks,
The EMS Team
Professioneller Ablauf
Professioneller, reibungsloser Ablauf. Stets in Kontakt und über jeden Schritt informiert.
4. november 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Sehr geehrte Frau Reichel,
vielen Dank für Ihre 5-Sterne-Bewertung. Es freut uns sehr zu hören, dass Ihre Erfahrung mit unseren Dienstleistungen reibungslos war und dass Sie während des gesamten Prozesses gut informiert und unterstützt wurden. Klare und regelmäßige Kommunikation ist ein Grundpfeiler unseres Services.
Wir hoffen aufrichtig, dass sich der Patient gut erholt, und sind dankbar für das Vertrauen, das Sie uns in einer so kritischen Zeit entgegengebracht haben.
Nochmals vielen Dank für Ihr freundliches Feedback. Wir wünschen Ihnen und Ihren Liebsten alles Gute.
Mit freundlichen Grüßen, Ihr EMS-Team
In a very stressful and emotional…
In a very stressful and emotional scenario there was update to date clear communication from EMS every step of the way.
Joseph who brought mum home was outstanding!! In a time of uncertainty he provided the reassurance needed that mum was in safe hands. I’m very grateful to him and the team for bringing mum home safely.
2. november 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Thank you so much for your kind words and the trust you placed in us. Our bed-to-bed medical escort service is designed to provide comfort and reassurance every step of the way, and we are so pleased to hear that Joseph and the team were able to offer the support and care needed.
We understand how important it is to feel supported during these times, and our team works tirelessly to ensure that each patient and family member receives the utmost care and attention.
It means a great deal to us that we could help during such an emotional time, and we are grateful for the opportunity to be part of this important journey. From the moment we picked your mum up until she was safely at her destination, we ensured that every detail of her care was handled with professionalism and compassion.
We wish your mum a full and speedy recovery, where possible, and thank you again for your feedback and for choosing us. Should you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re here to help at any time.
Warm regards on behalf of Joseph and the entire EMS-team
Very professional Service!
Very professional Service!
Great communication with constant updates.
They have organized a medical transfer for us within 12 hours from first contacting them.
I can highly recommend this service!
19. oktober 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Jenny,
Thank you very much for your kind words and 5-star review!
We’re glad that we could assist you so swiftly and organize the medical transfer within such a short time frame.
The fact that everything went so smoothly is also a big thank-you to the patient’s family and friends — thanks to the quick provision of all necessary information and payment, we were able to move fast. Of course, we always depend on bed availability in the receiving hospital, but luckily this was no issue either. All in all, a great relief for the patient, who could receive proper care back in Switzerland.
We truly appreciate the trust you placed in us and wish the patient a good and speedy recovery.
Warm regards on behalf of the entire EMS-team
Repatriëring op z’n best!
De telefonische bereikbaarheid was uitstekend, waar ook de telefoniste kennelijk direct kan zien wie er belt en om welk onderwerp het gaat. Snelle offerte, met adequate opvolging van ambulance met benodigde expertise. Na het eerste contact ‘s-ochtends om 08.30, fantastisch dat de EMS mensen ‘s-avonds om 22.30 bij de patiënt in Lyon (‘n kleine 1000 km zuidelijker) aan bed staan én patiënt ‘s-anderendaags om 18.00 thuis (in Nederland) afleveren.
29. juni 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Geachte heer Van Aarsen,
Hartelijk dank voor uw lovende woorden en mooie review.
Onze systemen zijn inderdaad zo ingericht dat u niet steeds opnieuw uw verhaal hoeft te doen, er moet een naadloze aansluiting zijn vanwege onze 24/7 bereikbaarheid.
Wij vinden het fijn dat wij u zo snel van dienst konden zijn en de patiënt onder begeleiding van een van onze IC/CCU/SEH-verpleegkundigen terug naar Nederland konden brengen.
We hopen dat de patiënt een goed herstel heeft doorgemaakt en danken u voor het in ons gestelde vertrouwen.
Warme groet namens het gehele team van EMS!
Heldere en snelle communicatie
Snel contact, helder communicatie en een duidelijke offerte.
22. oktober 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dank voor uw mooie review.
Wij vinden het fijn dat wij u van dienst konden zijn met uitgebreide informatie en een solide plan-B indien de verzekeringsmaatschappij niet in werking was getreden.
Wij wensen de patiënt een verder en voorspoedig herstel.
Hartelijke groet namens het OPS team van EMS
Highly skilled and professional staff
Highly skilled and professional staff. When the insurance company were only putting in more and more road blocks we contacted EMS for private medical repatriation, they unlocked the situation in a matter of hours and brought my mum back home to an NHS hospital in England.
Very friendly crew and medics who were a great help in this truly testing situation.
Many Many Thanks to EMS crew.
11. oktober 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Edwards,
Thank you so much for your wonderful review.
We were truly glad to be able to help when the insurance company was unable to provide the support your family needed. It was our privilege to ensure your mum’s safe and comfortable return, and we’re happy that our team could make a difficult situation a little easier for you.
We can imagine there’s still a journey ahead for her recovery, and we wish her—and your whole family—continued strength and all the very best.
Thank you again for placing your trust in EMS.
Warm regards on behalf of the entire EMS-Team
Absolute top top company and service
Absolute top top company and service. Cannot thank them enough for what they did for my dad and us.
my dad travelled to India and ended up having a stroke there. He was admitted to hospital and had treatment there. We needed our dad back in the UK as it’s “home”. He had no travel insurance so I had to seek medical repatriation. I came across a couple of companies and quotes and then came across EMS. I read their information and then requested a call. I spoke to Jay (who was situated in Dubai BUT are a UK company) who explained everything in detail and the timescale too. After consulting the family we went ahead with the quote EMS produced (they were cheaper than other companies to be honest)
Very quick turn around. I spoke to Jay on a Thursday. I accepted the quote on the Saturday (needed to arrange payment), submitted all the details such as records etc and by Tuesday I got a message saying my dad will be coming back to the UK on the Thursday. So it took 5 days. Really quick apart the airlines process of allowing my dad onboard but that’s not EMS fault.
The case was all handled by Arjun Menon. I personally never spoke to this individual but by the result and quick repatriation he did an amazing job too.
The medic that accompanied my dad on board the flight was amazing. She looked after my dad a lot and made sure he was comfortable. My dad travelled in business class as the seat could be adjusted for him to lie down.
I cannot thank Jay, Arjun and the team at EMS enough for bringing my dad back to the UK
Also I spoke to another person as Jay was not available, thanks to him too. So helpful. I think his name was Zain
Highly recommended. Very trustworthy and compassionate and understanding
Thank you so much EMS❤️❤️
4. oktober 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Sharma,
Thank you so much for your wonderful review and for sharing your family’s experience. We are deeply touched by your kind words and truly pleased that we could assist in bringing your father safely back home to the UK.
What you described reflects exactly what our service is designed for — a fully supervised, bed-to-bed medical repatriation. From the hospital abroad to the receiving facility at home, every detail is carefully coordinated by our team to ensure a safe, comfortable, and seamless journey.
We will be sure to share your appreciation with our staff, especially Arjun and our advanced paramedic Gonny, who accompanied your father. The entire EMS team is dedicated to providing compassionate and professional care to families during such challenging times.
We sincerely hope that your father continues to improve further in his recovery, even if progress may be gradual given the nature of his condition. We also wish you and your family all the very best, and thank you sincerely for the trust you placed in us.
With warm regards on behalf of the entire EMS-team
Everything went very well
Everything went very well. From the pilots to the nurse to the Medic - they were all very professional and made sure that not just the patient's needs were met but also the additional passenger.
2. september 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mrs. Craighead,
Thank you sincerely for your kind words and 5-star review.
We’re truly grateful for your trust in our team. It means a great deal to know that our team provided the care and professionalism you expected during such a delicate time.
Our thoughts are with you and your family.
With warm regards on behalf of the entire EMS-team
Outstanding company
The professionalism was outstanding the speed in which it all came together was very impressive, their communication was constant , they were very reassuring in a time of great stress. The staff were all great , good sense of humour , very compassionate and highly professional. They got us out of a dire situation very quickly , I cant recommend them enough thankyoo
28. september 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mrs. Marriott,
Thank you so much for your wonderful review!
We are truly honored by your kind words. It means a lot to hear that our team could provide reassurance, professionalism, and timely support during such a stressful time. We will of course pass your appreciation on to our staff—they will be thrilled to hear your feedback.
We are so happy we could assist and make a difference when it mattered most. Your recommendation is sincerely appreciated, and we are always here whenever one may need us.
Warm regards on behalf of your EMS-team
On time cheerful.
On time. Helpful in getting wife off plane into ambulance. Helpful with baggage. Helpful in getting wife to room at hospital. Above all, very cheerful which was really appreciated after 16 hour flight.
27. september 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Thank you so much for your kind words!
We’re happy to hear that your wife’s transfer was as smooth and comfortable as possible after such a long journey.
It means a lot to us that our care, cheerfulness, and support with every step made a difference.
We wish your wife a smooth and speedy recovery, and we truly appreciate you taking the time to share your experience!
Warm regards on behalf of the EMS-Team
Absolute Garbage..
Absolute Garbage... My mom has ALS.. we paid over 45K for them to move her from Vegas to Illinois. We pay... then they come back and ask for 33k more... we cancelled and they won't give my mom who HAS ALS her money back. They said it is in compliance review... its been there over 2 months now. I email and email and email.. they ignore me. DON'T GO TO THIS COMPANY IT'S A SCAM
12. juli 2025
Uopfordret anmeldelse
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Knox,
The quotation for your mother’s medical evacuation was provided on 12 July 2025 and accepted on 14 July. A cancellation was first attempted on 16 July and officially received on 17 July. During this short period, her condition deteriorated, requiring additional in-flight medical support.
All actions were in accordance with our terms and conditions, which state that cancellations after acceptance are subject to review and do not automatically result in a refund.
We note that your legal representative has been involved for over a month, and this matter is being addressed through the proper legal channels.
Sincerely,
Thank you for the prompt and excellent service
From the moment that I called to the moment I was dropped off, the service was exceptional. Every single query that I had recieved immediate attention and was resolved.
If patience and compassion were humans then they must be the medic Niko and our driver Joan. They rendered exceptional service.
I felt comfortable, reassured as we made our way from England to Germany. Thank you
21. september 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Ogundalu,
Thank you very much for your kind words and for placing your trust in us. We are delighted to hear that our advanced paramedic and technician were able to provide the support and care you needed throughout your journey from England to Germany.
Providing a service that is not only professional but also human and compassionate is exactly what we strive for, especially knowing that our patients and their families are often going through a stressful and challenging time.
Your feedback is truly appreciated and motivates our team to continue delivering the highest standard of care.
Warm regards on behalf of your EMS-team
very good team
very good team who helps me to return from marseille to brussels - amazing support !!
12. august 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Chris,
Thank you so much for your kind words!
We’re delighted to hear that our team could provide you with smooth and reliable support during your transfer from Marseille to Brussels.
Our road ambulance service is designed to offer a safe and convenient option for our clients, and it’s wonderful to know that you experienced exactly that.
We truly appreciate your feedback and trust in us!
We hope you have recovered well and wish you all the best on behalf of your EMS-team
Very very prompt and friendly service…
Very very prompt and friendly service and very helpful staff
17. september 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Patel,
Thank you so much for your kind words and 5-star review.
We’re very glad that, even though the family decided not to proceed with transport, we could support you in such a stressful time by providing clarity and an overview of the options and costs.
We wish the patient all the very best and hope for a smooth and full recovery.
Warm regards on behalf of the EMS-team
The whole experience was excellent from…
The whole experience was excellent from the beginning to the end. Our flight attendants Joe and Ed were so friendly, caring and professional! They took care of every need the patient had and his wife. The pilots were excellent also explaining any changes we had and or problems.
We would recommend EMS Air Ambulance highly to anyone with an emergency need.
Again Thank You!
Dewey & Donna Hollingsworth
12. september 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr & Mrs Hollingsworth,
Thank you for using our air ambulance service and for sharing your positive experience.
We are happy we could support you during this difficult time and are truly grateful for the trust you placed in us. Thank you also for your kind recommendation.
Above all: we wish you a smooth and full recovery.
Warm regards on behalf of the entire EMS-Team
Contact was vlot en efficient
Contact was vlot en efficient. De aanbieding was snel beschikbaar. Gelukkig voor ons besloot onze reisverzekering het transport af te handelen en hadden wij de diensten van EMS niet nodig maar de eerste indruk was goed
15. september 2025
Besvarelse fra EMS Air Ambulance & Medical Repatriation Ltd.
Geachte heer Ligthart,
Hartelijk dank voor uw mooie review. Fijn om te horen dat de reisverzekering het transport verder heeft opgepakt en uitgevoerd. Soms wordt dit proces vertraagd waardoor mensen toch bij onze diensten uitkomen. Om die reden reageren wij ook altijd snel, omdat wij begrijpen hoeveel stress en ellende dit wachten voor patiënt en familie met zich meebrengt.
Wij vinden het fijn dat u de moeite heeft genomen een review voor ons achter te laten. Bovenal wensen wij de patiënt een goed en voorspoedig herstel!
Hartelijke groet namens het team van EMS
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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