EMS Air Ambulance & Medical Repatriation Ltd. Anmeldelser 

From my initial contact with EMS, with my wife just having undergone emergency surgery in Italy, to our delivery home in the UK a few days later, we felt that they were 'on the case' and fully committed. With regular updates and requests for information, we knew things were being arranged in the background. With the arrival of the paramedic, Nico, the evening before she was being discharged from hospital, his professional and calm approach immediately reassured us that everything would work out well. He spoke to my wife and carried out some tests to satisfy himself that she was fit enough to fly home the next day on our scheduled return tickets. Nico just has a presence that he is on top of everything. He knew who to talk to, and how to talk, to make sure everything slotted into place - the taxi, wheelchairs, fast flow through baggage check and border control, support of the cabin crew. He monitored my wife's condition before and during the flight and she was able to relax and not stress.
On arrival at Heathrow, the efficiency of EMS ensured that a patient transport ambulance was there to take over from Nico and to take us the 250 km home. The ambulance team were friendly and helpful - it was a long drive in the dark and often with heavy rain on the motorway, it was a comfortable journey and my wife was able to get some sleep. I offered a cup of tea when we got home but they cheerfully declined in order to get back on their way.
Thank you to everyone at EMS, and their partner services, for making this happen, and particularly to Nico, a really nice guy and a highly professional paramedic.
I hope we never require repatriation services again, but if we did, it would definitely be EMS.
Thank you
Martin & Sue Manning

Based on my experience, I would not recommend this company.

Following a spinal injury abroad, my family arranged a medical repatriation with EMS Air Ambulance & Medical Repatriation Ltd. The service cost over £40,000 and was advertised as a “bed-to-bed” medical transfer with medical escort.

Unfortunately, several aspects of the transfer raised serious concerns regarding communication, continuity of care and clinical handover.

During the planning stage, we were repeatedly reassured that the transfer would take place imminently, which later proved not to be the case. Important questions about the process and timing often remained unclear.

After arrival, the healthcare staff left before any clear clinical handover could have taken place. Due to a language barrier between the healthcare staff and the receiving ambulance team, clinical information could not have been exchanged directly.

Medication was handed to my partner in a bag without a clear explanation, and no written documentation regarding the medication administered during the flight was provided to us.

The boarding process itself was also extremely distressing. I was transported through the aircraft in front of passengers, some of whom were watching and, in some cases, taking photos, which was deeply humiliating in an already very vulnerable situation.

What has been most disappointing is the company’s response afterwards. Despite a detailed complaint raising patient safety concerns, the company has stopped responding to correspondence entirely.

Even if a company disagrees with a complaint, ignoring concerns and refusing dialogue is not what one would expect from a medical transport provider.

I am grateful that my condition remained stable during the journey, but it is concerning to think how similar issues might affect patients in more critical situations

EMS Air Ambulance was absolutely amazing! Their staff was very compassionate, respectful, reassuring, and supportive! I love how they updated me at every step of the way, which eased my anxiety and mind! My dad was truly in phenomenal hands with the medics, pilot, nurses, and staff! This company saved my dad’s life! I can’t thank them enough! God bless!

We would like to express our sincere gratitude for the excellent medical transport service you provided for our family. Everything was very well organized and executed exactly according to plan from the beginning to the end of the journey.

The transport was organized bed-to-bed – from our home to Sofia Airport by ambulance, then a medical flight to Munich Airport, and from there another ambulance to the clinic. The return journey was arranged in the same way, and everything went smoothly, precisely, and without any problems.

The communication was clear, the organization was at a very high level, and the entire team showed professionalism, responsibility, and great attention to detail. This made a very important and difficult journey for our family much easier and calmer.

We highly recommend your services to anyone who needs professional and reliable medical transport. Once again, thank you, and we wish you many more satisfied patients and families in the future.

I paid a £3,589 (10%) deposit to EMS Air Ambulance & Medical Repatriation Ltd for the urgent transfer of my father from Málaga to Cambridge. Sadly, my father passed away approximately 30 hours later before the transport could take place.
I contacted the company to request a partial refund, as their terms state that refunds may be applicable where the inquiry is still at a preliminary stage and minimal administrative costs have been incurred.

I attempted to contact the company several times regarding this request. At the time of writing, I had not received a response.
This was an extremely difficult time for my family, and I was disappointed not to receive communication regarding my enquiry.

This review reflects my personal experience and understanding of events at the time, based on the information available to me

Transport from Spain to Switzerland. They liaised with both hospitals, arranged ambulance transfer and private air ambulance.
Throughout the journey we were kept updated with the progress.
Very happy with the service.

Wir benötigten einen Transport für meine 80jährige Mutter aus der Schweiz nach Deutschland.
Wir waren sehr zufrieden. Es hat alles reibungslos funktioniert. Wir wurden jederzeit über die einzelnen Schritte informiert. Das Team, dass meine Mutter transportiert hat war sehr empathisch und medizinisch geschult.
Meine Mutter war sehr zufrieden und fühlte sich während der gesamten Fahrt gut betreut.
Wir können EMS sehr empfehlen.

Alles gut organisiert, lediglich die
Kommunikation vor Transport könnte verbessert werden.
Update: leider habe ich bis heute , trotz Nachfrage, die zugesagte Bescheinigung über die medizinische Notwendigkeit nicht erhalten. Damit werde ich wohl auf den gesamten Kosten sitzen bleiben‼️ ‼️
Es hat sich alles geklärt, ich habe das Zertifikat bekommen. Danke dafür 👍

Ik kan niet anders dan alleen maar complimenten geven. Wij zijn zeer tevreden over de communicatie, contact dat onderhouden werd met met artsen en de rit in de ambulance met deskundig en vriendelijk personeel.

EMS were efficient and handled the transfer from France so that all ran smoothly. The paramedics were kind and reassuring for my relative during this difficult time

That was a difficult demand to organise because I wished ma mother to be taken from a retired house to another 760 km away. She is a 97 years old lady, crippled with a damaged brain from a stroke, unable to stand up. And the team leaded by a very capable and competent lady succeeded 100% . This is something you cannot forget, because it was a human life at stake, And they were perfectly organised for the best safety and comfort to provide. Thank you so much

This is the worst service ever seen.

No family member was allowed to board the plane with the sick person.

The sick person’s luggage, containing medical records and histological reports, was left on the ground without any prior notice.

From start to finish there was never any communication with the doctors, and once we arrived at the destination hospital, the nurses did not even know what medications had been administered.

For such a significant amount of money, you would expect a completely different level of service.

Strongly not recommended — stay well away.

Liebes EMS-Team,

ich möchte mich für den perfekten Rücktransport bedanken.

Von der ersten Kontaktaufnahme am 26.12.2025 bis zum Transport am 27.12.2025 um 10 Uhr morgens vergingen weniger als 24 Stunden.

Der Transport ging vom Berzirkskrankenhaus in Schwaz/Österreich/Tirol nach Saarbrücken/Deutschland.

Das Begleitteam war supernett und fürsorglich. Alles war bestens organisiert.

Nochmals vielen Dank für die schnelle Hilfe.

Ich werde EMS weiterempfehlen.

Mit freundlichem Gruß

Wir haben über EMS einen Rücktransport mit medizinischer Begleitung aus Griechenland nach Deutschland gebucht. Der Erstkontakt war deutsch alle weiteren Gespräche nach Erhalt der Zahlung dann aber auf englisch. Das fand ich schon etwas komisch, aber gut.
Ich hätte mir gerne etwas mehr Informationen/Update gewünscht vor allem für den Preis, der bezahlt wurde. Ständig musste man hinterhertelefonieren, was dann doch ermüdend war.
Am Ende hat aber alles sehr gut geklappt, der begleitende Arzt kam am besagten Tag, der Krankentransport genauso. Am Tag des Transports erhielt ich regelmäßig Updates über den Verlauf der Reise, wofür ich sehr dankbar war, da ich selber nicht mitreisen konnte.
Am Ende bleibt nur zu sagen, dass etwas mehr Kommunikation wünschenswert gewesen wäre, ich aber froh bin, dass alles so gut geklappt hat.

We have just had to use the services of EMS to repatriate a dear friend after a Heart Attack in the French Alps. At all times they were professional, calm and reassuring. They help us negotiate an extremely stressful situation in a foreign country in a different language that I do not speak with extreme skill taking everything out of our hands. The repatriation was exactly as they described at the time they they said and the journey went smoothly with a kind and caring crew. A true five star service. Thank you all.

My companion and I began a two week vacation in Italy, which ended on day 4 when she slipped in the shower, dislocating a hip and causing severe damage to her knee.
After 2 visits to a trauma center, EMS was recommended and it was the best decision we could have made. Within 12 hrs of completing paper work and payment we were being escorted from the hotel room by 3 trauma personnel to a private jet. It truly was an ICU in the sky, constantly monitoring her and making sure she was as comfortable as could be. They stayed with her all the way to her hospital bed in the states.
Thanks to the care she received, her surgeon is confident she will make a complete, although lengthy, recovery. I am truly impressed and very grateful to EMS and would recommend them to anyone who finds themselves in a similar situation.
With gratitude,
Julia St. John

Very pleased with EMS.
They brought our mother home from Spain to Sweden.
The trip, bed to bed was perfect and exactly as promised.
Easy to communicate with, answered quickly and correct.

Wir sind sehr zufrieden hatten sehr gute Erfahrungen gemacht. Können nur weiterempfehlen wenn jemand auf schnelle Hilfe angewiesen ist.
Von A bis Z wurde durch die Organisation geplant. Der Transport war auch sehr angenehm und das Personal einfach Top. Großes Lob an das Personal.
Von italien nach Deutschland.

Mit freundlichen lieben Grüßen
Ihre Patiente

We didnt end up going with EMS in the end, but i must say Arjun and the team were very good, informed and professional. Their quotes were competitive and they were ready to do what was needed. I think had we opted for EMS they would have been brilliant.