Emergency Hero Anmeldelser 

The customer service was brilliant. The plumber that came, Remi Davis was amazing instantly diagnosed the problem and fixed the issue I couldn't ask for better service.

I called Emergency Hero on Sunday morning 29th March as I had Air BnB guests staying in my caravan, Saturday was a cold night and the heating was not working. In fact the entire gas supply was defective. Therefore no cooker either or hot water for a shower or washing.

Jack was very calm and clear on the phone and said he could bring a plumber out to help within two hours. I had not been able to raise any other plumber after leaving messages with four.

We were close to making the payment when I was called by the caravan park manager so I asked if I could take the call.

Jack was very understanding when I came back to him and conveyed that the problem had been solved and I needed to cancel the plumber he was setting up.

Thanks so much Emergency Hero for being so understanding. Great customer service.

Best wishes from Jen

I don't even want to give them a 1 star as they are utterly useless!!!!!!! All they do is take your money, don't do the job and then fob you off. Then the phone number that you originally called is unrecognisable!!! Ive got hold of watchdog about them. Do not use these!!!

I cant fault this service- phone call was received within 15 minutes of submitting my request.
Everything was explained over the phone.
Electrician arrived in under 2 hours of the phone call, he was very informative, helpful and gave great advice
Would highly recommend

Prompt service for plumbing emergency. Kept me updated on progress of plumber attendance. Plumber Richard arrived within the 3 hours and quickly sorted the leak.

The guy that answered our call was very friendly and knowledgeable. The plumber arrived within an hour and a half. He was very thorough. He couldn't fix the problem as he had to order a length of pipe specific to our Qooker hot tap but he managed to bypass it so we still had hot and cold water. He ordered the part and is coming back to fit it.
I would highly recommend this company.

Excellent service, very efficient and Kevin that came to sort my boiler out was very knowledgeable and proficient, also had a masterclass on boilers as he was working.

Sudden gush of leaking water brings on a sense of panic! But through Emergency Hero, Paul came out in good time and calmly fixed it! He kept us informed of his arrival time, explained the problem and sorted it out. Thanks Paul

I had a couple of issues to look at in my recently purchased house. Called emergency hero to fix them. The technician appeared quickly, in a matter of 5 minutes he looked at the issues and decided that none had a fix he could do. Excellent, 180£ down the drain, but fair.

After nagging to get a temporary fix on one of the pipes which would consist on applying sealant between 2 pipes the technician agreed to do it.
I only realised that the job was not properly done the next day, when I looked out from above to the pipe and realised the technician missed a part of the pipes circumference where there was no sealant put at all, which makes the whole temporary fix useless.

The second issue happened after the visit whilst the technician, Paul King, left the house. After greeting him out and closing the door behind myself, he decided to let himself inside without warning or knocking, presenting me his card which I reluctantly took, then insisted (again, as he mentioned earlier too) to leave him a good review on trustpilot, he did so by standing besides me whilst I was sitting and showing me a link to the trustpilot on his phone, which I did took a picture and said I will do it later, to which he mentioned that he could show me how to do it.
This is in my opinion completely unacceptable behaviour, it made me feel uncomfortable in my own home, and I am a tall adult man, can't imagine how that interaction would have gone for someone more vulnerable.

Lastly, the customer service decided that the report of the technician was enough and wouldn't need to send anyone else to check the fix unless I would pay again, they even refused to receive proof sent by me to show that the fix was not properly done.

Terrible experience, terrible customer service, terrible technician.

Can I just say the customer advisor I dealt with Elizabeth was absolutely fantastic. I had an issue with a referred company for emergency call out that I agreed to a re wire for but service not provided . She followed up on my email and concerns and within 20 mins I had email from this company to say they had sent me the refund . I can’t not thank Elizabeth enough top notch customer service .

Really helpful staff had someone to my door within 2 hours, khuram was really polite and respectful he also made me feel really safe as I was really worried something bad was going to happen. He reassured me made the boiler safe to use again would be recommending to anyone who has urgent boiler issues

Came promptly as promised, g0t the job done with no fuss

Fantastic service. Moved into a new build and we had made quite an error when putting up curtain poles meaning we needed an electrician - I filled in a quick form - was called back straight away to arrange A SAME DAY APPOINTMENT.
All charges explained over the phone - didn’t feel like any hidden costs (because there are none) - but the potential costs dependent on length of work would be explained if needed.
Electrician rang me whilst on his way - was here within a few hours - fixed well within an hour, very friendly, professional and explained how to avoid mistakes like this in future.
Peace of mind restored, quick efficient service and a very reasonable cost given the emergency / immediate attendance.
HIGHLY RECOMMENDED.

Efficient, friendly plumber who fixed the problem without delay

Great work by Paul - got my boiler working again within about 20 minutes. Can’t recommend him enough!

Dayle came from Cambridge to Northants area . Within 2 hours .-charges a little high but making a situation safe on a weekend you have to expect it .
On going work needed with own electrician .
Would recommend this site

I contacted Marcus yesterday, to get us someone to look at our drains. We are in the process of having a new bathroom, Marcus rang us back and said he could get someone in that day. About an hour later two people showed up were very polite and professional. The job was completed in about an hour and we were very happy with the work done. We would definitely use 24/7 again.

Never had to use an emergency service before,the procedure was easy to use and understand ,the response was within a four hour window ,my plumber arrived in two hours very efficient and tidy

Really helpful i would reccamend them to anyone