Emergency Hero Anmeldelser 

Ahmed K was excellent. His knowledge and courteous manner were second to none and he is a real credit to the company. He thoroughly explained all the available options and made me feel completely at ease throughout the process. Brilliant work.

Use the care plan service was fantastic,
Really professional service and would recommend

Saved the day fixing the electrics which had tripped and i couldn't get back on. Arrived with within 2 hours and made whole process very simple for very stressful situation.

Called emergency hours and the gas engineer was at my doorstep within few hours. Absolutely brilliant!!

They have attempted to take money out of my account when I have told them to cancel my account. Also they had said that it was for the "Free Trial", when you really have to pay £14.99.

My problem with an electronic controller for hot water has been addressed efficiently and in a timely manner through Emergency Hero. I was contacted the same day by Rahim who replaced the controller once I've had the new one. I was satisfied by the way my problem was resolved.

I would like to send my thanks to Emergency hero my toilet is unblock now and working well.

Paul King from RET Plumbing & Heating was with us within 30 mins on a Sunday and got everything working. Fast and friendly service - thanks.

Had a problem with father in law's heating He has dementia and lives on his own
Called emergency heros late in the day not expecting to much but within 2 hrs David an electrician came out he was professional and polite and made the electrics safe
Explained kindly everything he was doing to my father in law and informed us
Would I use again yes 100%

I contacted emergency Hero and Paul King contacted me within 10 minutes arrived on time was very quick identifying the problem and got it fixed in no time, cleaned up and all was left perfect would recommend Paul

My call quickly and professionally by Kieran, he was very helpful and understanding of my issue (despite my lack of knowledge and trying to explain my problem about plumbing)!
He explained the policy of the call out and costs involved thoroughly.
I’d highly recommend this service.
Jacqui.

Quick response, great professional service, job done within one hour, highly recommended

I called because some of my heaters wouldn't turn off. I explained that l had an air source heat pump. The guy l spoke to went through all the fees, l asked him if there was anything that l could do so that l could hang on till morning when it would be cheaper, he said no, other than turning my electric off.

Joseph came out and was absolutely lovely, he wasn't told l had an air source heat pump and didn't have any experience with those systems other than doing a course but he would have a look.

He identified the issue with a pipe but obviously couldn't do anything other than turn off the heating pump, something l could have done, which is why l asked the guy on the phone.

I have no complaint with Joseph at all. He was a lovely, polite guy and honest about his experience.

I was reading through reviews while waiting though and for so many it was a case of paid whatever ( in my case £360) guy here for 10 minutes, issue not resolved.

It's a good scheme l guess and no doubt emergency hero make a good portion each time they send someone out.

So £360 down and l have to get someone else out anyway which l now can't afford to do. This company pray on the emergency situation, take your money and rarely does the issue get resolved. Then give out the usual response of just being the introduction.

This company shouldn't be in business. I intend to take this further.

Paul king plumber came out to sort out my burst pipe. He arrived very promptly, even before I got text to say he was on the way. He stopped my leak within minutes and said he would sort a new tap out for me. He was very courteous and helpful and can’t thank him enough as I was in a right state. Thoroughly recommend
UPDATE came this morning to fix a new tap, was on time and really happy with his work

I contacted Emergency Hero on the Friday before a long bank holiday weekend in a situation of panic. My electrics had blown and two fridge freezers of food were in the process of de-icing. Whilst most electricians had hung up their circuit testers for the weekend, Emergency Hero was on hand to help out in my hour of need. Kieran was very professional and helpful in his approach and reflected the overall quality of the service. Emergency Hero would be my automatic 'go to' should I experience a similar situation again. Thank you all for your assistance.

We have an insurance for gas/water/electrical break down. We had a plumbing blockage in our bathroom sink which being disabled and my wife having radiotherapy for cancer is essential to us. The insurance company were totally uninterested, the staff member I spoke to clearly wanted to be somewhere else on a sunny bank holiday week-end and only gave vague promises of sometime in the next two weeks. I rang this company for help and their plumber was here and cleared the problem in under 3 hours. Excellent service. We will be cancelling the home service insurance after the bank holiday weekend.

I booked a 4 hour emergency visit at 9am and it’s now 4pm and no-one has shown up. The customer service line is manned by an AI answer bot which said I’d get a call back within an hour. 2 hours later and no one has called.

We had a leaking radiator which was causing damage through water dripping from first to ground floor. Thinking that EH would be the best solution we paid £360 for a heating engineer to spend half an hour tightening a valve. He left saying it was fixed but we had to phone him within about 2hours to say it was still leaking. He could not come back for four days. Emergency Hero put me through three different people but did no more than give some alternative phone numbers and a £90 refund. Useless as an Emergency service. We should have avoided the scam by phoning engineers ourselves. Got Pronto Plumbers who were great and replaced the valve at 8pmbonba Saturday Night.

Had issue with leak under sink. Called Emergency Hero who advised plumber would be with me me within 4 hours and charged me £360 for the pleasure of doing this.

Plumber arrived 5 mins before the 4 hours had expired and being on a Sunday claimed he didn’t have the parts to the fix the issue and as a result would have to come back the next day and I’d be charged another £150.

Plumber did not return the next day, and when he did return spent all of 10 mins replacing the ubend, however this has not fixed the issue and nearly four weeks later we still have the same issue and a leaky ubend under the sink.

I have contacted the plumber and several occasions now and have been told that they would come round and re-review the issue and each time they have not turned up.

As a result I am now having to find another plumber and pay for the issue to be properly resolved, which I wish I had done in the first place as I would have been £500 better off.

Note: see review end on how to challenge company.

I wish I had checked reviews before contacting Emergency Hero, but I went straight from a Google search in a hurry.

I placed a call for a plumber, and immediately paid £360 over the phone there and then, but quickly realised this was not what was needed for my boiler problem, and cancelled the call out less than 30minutes after my first call.
After a week of calls and emails, I got £180 refunded, with the company keeping the other 50% of money paid for admin costs.

To be clear, nobody was sent out on the job, nobody turned down any business due to my call, and nothing at all was done, but the company were adamant in keeping £180 of my money despite providing zero service.

They then stonewalled me for months until I launched a claim through the small claims court, which prompted them to immediately apologise and issue a refund of the remaining £180 (plus the additional £30 costs for me having to open a small claims court case). Opening a claim is easy to do, and in order to get back £180 that was rightfully mine, it was well worth the effort.

It took the threat of legal action for them to do the right thing, which, they eventually did, but I would never recommend using a company as dishonest in its behaviour as this one.
Avoid.