I purchased the The Dusty Sage Cushion Combination - With Feather Pads back in June for my bedroom. What a superb collection, stylish and excellent quality! I went on to buy a my own collection in... Se mere
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Amazing company. The quality of the products are top notch, for a sensible prices. I will replace every cushion in my house with ellenvale. On top of that their customer service is 10/10, very quick... Se mere
⭐⭐⭐⭐⭐ Absolutely Bloody Superb – Products AND Customer Service! WOW! What can I say? Ellenvale Interiors simply AMAZING! ⭐⭐⭐⭐⭐ From start to finish, my experience has been nothin... Se mere
Spent a lot of money on some cushions and the quality is very poor. The feathers are constantly shedding and they stick through the covers and are extremely sharp and uncomfortable. I emailed their cu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Dekorerings- og boligindretningsbutik
- også i
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelforretning
- Sengetøjsbutik
- Soveværelsesmøbelbutik
Skrevet af virksomheden
Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.
Kontaktoplysninger
4A Broom Business Park, S41 9QG, Chesterfield, Storbritannien
- admin@ellenvaleinteriors.com
- ellenvaleinteriors.com
Soft furnishings for all homes...
4,5
Fremragende
518 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really lovely cushions and great…
Really lovely cushions and great quality. I ordered 6 and have had compliments on them from friends ☺️
Good company, will buy from them again
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hey Rebecca.
Thank you so much for your lovely review. We are so pleased to hear the cushions have had such great compliments and that you were happy with the quality.
Many thanks,
Ellenvale Interiors
Besvarelse fra Ellenvale Interiors
Thanks Rachel :)
Beautiful cushion covers.
Beautiful cushion covers and exactly what I hoped for in quality and colour. They look great on my sofas.
11. september 2025
Besvarelse fra Ellenvale Interiors
Hi Veronica.
Thank you so much for your lovely feedback. We are really pleased to hear the cushion covers were exactly what you hoped for and look great on your sofas.
Many thanks,
Ellenvale Interiors
Beautifully packaged
Beautifully packaged. Very good quality and exactly what i wanted.
31. december 2025
Besvarelse fra Ellenvale Interiors
Hey Maria.
Thank you so much for your lovely feedback. We are really pleased to hear everything arrived beautifully packaged and exactly as you hoped.
Many thanks,
Ellenvale Interiors
Not quality I expected & expensive returns
I was disappointed with the quality of some of the products, particularly the cushion lining was very crunchy and noisy. I also found the colours to differ from what is shown on the website.
Returns are at your own expense, and when the DPD portal didn't work, I was forced to organise my own return costing nearly £10.
I found the customer service team very condescending and unhelpful.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hello.
We are sorry to hear you were disappointed with your experience. As outlined on our returns portal, return postage costs are the responsibility of the customer and our DPD returns portal is available for UK returns only.
When the portal cannot be used, customers are required to arrange their own return, and unfortunately we are unable to cover return fees in these circumstances.
We appreciate you taking the time to share your feedback.
Kind regards,
Ellenvale Interiors
Really helpful customer service when I…
Really helpful customer service when I realised I’d made the wrong purchase. Lovely cushions, thanks so much!
2. januar 2026
Besvarelse fra Ellenvale Interiors
Hey Jenny.
Thank you so much for your kind words. We are really pleased we could help and that you love the cushions.
Many thanks,
Ellenvale Interiors
cushions exactly what was required for…
cushions exactly what was required for our settee
30. december 2025
Besvarelse fra Ellenvale Interiors
Hi Suzi.
Thank you so much for the positive review, we are really pleased to hear the cushions were exactly what you needed for your settee.
Many thanks,
Ellenvale Interiors
Besvarelse fra Ellenvale Interiors
Hi,
Thank you so much, we are glad to hear you are happy with your purchases.
Many thanks,
Ellenvale Interiors
Really beautiful cushions
Really beautiful cushions. Colours and patterns as advertised online. Packed safe and well. Quick dispatch and delivery considering the Christmas period. Will absolutely buy cushions from them again in the future.
30. december 2025
Besvarelse fra Ellenvale Interiors
Hey Charlie
Thank you so much for your lovely review. We are pleased to hear the cushions were exactly as expected and that they arrived safely and quickly, especially over the Christmas period.
Many thanks,
Ellenvale Interiors
Colour description incorrect
Ordered 2 x Greige cushion covers but the colour of the covers was a definite yellowy cream.
29. december 2025
Besvarelse fra Ellenvale Interiors
Hi Mary.
Thank you for your feedback.
Our Ellie Greige cushion covers are a blend of cream and grey, as described on the product listing. Colour perception can vary depending on lighting and surroundings, and this can sometimes affect how tones appear in different homes.
We believe these covers offer exceptional value for money, particularly at the sale price of £4.99.
We do offer a returns process, and our customer service team is always happy to help with any questions or concerns prior to or after purchase. We are more than happy to assist if you wish to reach out :)
Kind regards
Ellenvale Interiors
Excellent quality and customer service
The cushions I bought are excellent quality - very happy. Also had a great experience with customer service. Wouldn’t hesitate to recommend this place.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hey Amy.
Thank you so much for the lovely review, we are so pleased you're happy with your cushions!
Many thanks.
Ellenvale Interiors
Poor Customer Service
I bought two cushion covers from Ellenvale Interiors on 28 November as a Christmas gift. They were only opened after Christmas, when it turned out they were too big. The covers are unused and in perfect condition, but the company has refused to exchange them because they say I am outside their 14-day return period.
I’m not asking for a refund — just an exchange for the correct size — which I think is a very reasonable request for a Christmas purchase.
What makes this especially frustrating is that the company publicly stated in December that they “never want a customer to feel let down or out of pocket.” Sadly, that is exactly how this situation has left me.
A small amount of flexibility and customer care would have gone a long way here.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hi Lin.
Thank you for taking the time to leave a review.
We’re sorry to hear that you were disappointed with the outcome. We do, however, need to apply our policies fairly and consistently for all customers. Unfortunately, this order was well outside of our 14-day returns period, which is why we were unable to offer a return or exchange.
As a business, we do not offer exchanges, and this is outlined clearly within our returns policy. All of our policies are available to view transparently on our website prior to purchase so customers can make an informed decision.
While we appreciate that the items were intended as a Christmas gift, many customers do purchase gifts throughout the year and we are unable to make exceptions without disadvantaging others who adhere to the same policy.
We always aim to provide clear information and fair pricing, and we regret that on this occasion we could not offer the resolution you were hoping for.
Kind regards,
Ellenvale Interiors
I love my mulberry cushion set from Ellenvale
I love my Mulberry Cushion set from Ellenvale! I had an issue with my first order being mishandled by Royal Mail and I never received it. The company was very understanding when it came to my frustrations and sent another set just in time for Christmas. I’m very grateful and the cushions are beautiful and look great on my sofa. I will definitely be ordering again. Thanks EllenVale :)
24. december 2025
Uopfordret anmeldelse
Pillows were absolutely gorgeous..looks…
Pillows were absolutely gorgeous..looks very lovely on my bed and the quality is great.. good customer service well packaged and looks just like the pictures . Love the pillows would definitely recommend
18. december 2025
Uopfordret anmeldelse
Excellent Customer Service and Cushions…
Excellent Customer Service and Cushions are beautiful absolutely delighted - would highly recommend this company
28. november 2025
My go to company for cushions
My go to company for cushions. I have bought many beautiful cushions. The quality is excellent and always fantastic service.
11. september 2025
Really impressed with the quality
Really impressed with the quality, delivery was in good time too despite it being around Black Friday
5. november 2025
Besvarelse fra Ellenvale Interiors
Hey Emma,
Thank you for the lovely feedback, we're so pleased you're happy with your cushions!
Very good customer service helpful
Very good customer service helpful, and very fast response . Best quality products
Thank you
30. november 2025
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