I purchased the The Dusty Sage Cushion Combination - With Feather Pads back in June for my bedroom. What a superb collection, stylish and excellent quality! I went on to buy a my own collection in... Se mere
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Amazing company. The quality of the products are top notch, for a sensible prices. I will replace every cushion in my house with ellenvale. On top of that their customer service is 10/10, very quick... Se mere
⭐⭐⭐⭐⭐ Absolutely Bloody Superb – Products AND Customer Service! WOW! What can I say? Ellenvale Interiors simply AMAZING! ⭐⭐⭐⭐⭐ From start to finish, my experience has been nothin... Se mere
Spent a lot of money on some cushions and the quality is very poor. The feathers are constantly shedding and they stick through the covers and are extremely sharp and uncomfortable. I emailed their cu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Dekorerings- og boligindretningsbutik
- også i
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelforretning
- Sengetøjsbutik
- Soveværelsesmøbelbutik
Skrevet af virksomheden
Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.
Kontaktoplysninger
4A Broom Business Park, S41 9QG, Chesterfield, Storbritannien
- admin@ellenvaleinteriors.com
- ellenvaleinteriors.com
Soft furnishings for all homes...
4,5
Fremragende
518 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What a fantastic company
What a fantastic company. Amazing customer service and incredible quality cushions. They look absolutely brilliant and are very great quality. My parcel was unfortunately delivered damaged.. due to another parcel spilling on the delivery van, so after emailing ellenvale they resent the order out straight away and I received it the next day. Amazing customer service. And brilliant products. Thankyou very much
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hey Rachel.
Thank you so much for your lovely feedback! we are so pleased you're happy with your overall experience.
Many thanks,
Ellenvale Interiors
Very low quality products
Very low quality products. Purchased two pillow cases (Aria, Hallie) which began showing heavy pilling and loss of structure after around six months of light sofa use. Customer service classified this as normal wear and tear and declined any resolution.
Very disappointed with the fabric quality, this level of deterioration is not normal after such a short time. Sharing for transparency so others can make an informed decision.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hello.
As mentioned via email, after reviewing the images provided we were unable to identify any fault with the cushions. We would also note that these items were purchased approximately 9 months prior to contact.
We always aim to help where there is a manufacturing issue or fault, however in this case there was nothing further we could reasonably do.
We appreciate you sharing your experience and are sorry to hear you were disappointed.
Many thanks,
Ellenvale Interiors
Beautiful high quality cushions
Beautiful high quality cushions, well worth the cost, and great customer service.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hey Georgie.
Thank you so much for your lovely feedback. We are really pleased to hear you are happy with the quality of the cushions and our customer service.
Many thanks,
Ellenvale Interiors
I was delighted with my first order
I was delighted with my first order. The cushion covers were excellent quality. Since placing my first order, I have gone on to place 3 more orders over the last 12 months.
Give them a try, you won’t be disappointed also, great customer service. 10/10 5*
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hi Marianne.
Thank you so much for your continued support. We are delighted to hear how happy you have been with the quality and that you have returned to us over the past year. Your kind words about our customer service really mean a lot.
Many thanks,
Ellenvale Interiors
Besvarelse fra Ellenvale Interiors
Thanks Laura, we're so pleased you're happy with your experience :)
Beautiful fabrics
Beautiful fabrics, the feather filled pads are comfortable and the cushions look lovely and full.
I’ve ordered multiple times from Ellenvale interiors, their table linens are gorgeous too, customer service has also been great.
6. januar 2026
Besvarelse fra Ellenvale Interiors
Hi Stacey!
Thank you so much for your lovely feedback. We are so pleased you are enjoying the fabrics and feather filled pads, and it is great to hear you have loved our table linens too. Thanks again for your continued support.
Many thanks,
Ellenvale Interiors
Couldn't be happy with my little order
Couldn't be happy with my little order, cushions quality is perfect, and such good value with the cushion combinations. Delivery was super prompt so would happily recommend.
6. januar 2026
Besvarelse fra Ellenvale Interiors
Hey Amber
Thank you so much for your review. We are really pleased to hear you were happy with the quality, value, and quick delivery, and we appreciate the recommendation.
Many thanks,
Ellenvale Interiors
Extremely Poor Service
Extremely Poor Service – Order Never Received
I placed an order with Ellenvale Interiors which was never received. What has been even more disappointing than the missing order is the way their customer service team has handled the situation.
Instead of taking responsibility or investigating properly, I was spoken to in an extremely condescending manner and even asked whether I had contacted the police about the missing order — an absolutely ridiculous and inappropriate suggestion. Emails are rarely responded to, nothing is actioned, and there has been no meaningful attempt to resolve the issue.
I am really upset by this situation — I am out of pocket and I genuinely wanted the products I ordered. At this point, I am simply asking for a refund, which should have been processed already. If this matter is not resolved immediately, I will be escalating it to Trading Standards.
Based on this experience, I will not order from here again.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hi,
We are sorry to hear you were unhappy with your experience. When a parcel is marked as delivered by the courier but a customer advises it has not been received, it is standard procedure for us to investigate before any resolution can be issued. This process is required by the courier and is not intended to be dismissive or condescending.
We have reviewed this case again and can see that the matter was investigated and subsequently resolved.
We always aim to act fairly and within the correct processes, and we are sorry this situation caused frustration.
Kind regards,
Ellenvale Interiors
Lovely quality
I purchased 5 cushion covers. Timely delivery and arrival. Beautiful quality and look great on my sofa. Only thing that didn’t make my review 5 stars was that I returned 2 covers as the colour wasn’t what I’d expected from seeing the photos online. Other than that I’m really pleased with my purchases and would buy again.
2. januar 2026
Besvarelse fra Ellenvale Interiors
Hello.
Thank you for taking the time to leave a review. We are really pleased to hear you loved the quality of the cushion covers and that they look great on your sofa. We also appreciate your feedback on the colour and are glad to hear you would shop with us again.
Many thanks,
Ellenvale Interiors
Cushions are amazing
Cushions are amazing, lovely quality, and exactly how they appear on the website. Would 100% recommend and will be buying more in the future
5. januar 2026
Besvarelse fra Ellenvale Interiors
Hey Michaela
Thank you so much for your kind words. We are delighted to hear the cushions were exactly as expected and really appreciate the recommendation. We look forward to welcoming you back again.
Many thanks,
Ellenvale Interiors
3 pack duck feather filled cushions
Great communication throughout, fast delivery and lovely cushions.
4. januar 2026
Besvarelse fra Ellenvale Interiors
Hi Alison
Thank you so much, we are really pleased to hear you were happy with the communication, delivery, and cushions.
Many thanks,
Ellenvale Interiors
Besvarelse fra Ellenvale Interiors
Thank you so much for the lovely feedback! :)
Besvarelse fra Ellenvale Interiors
Thank you so much for the lovely feedback!
Amazing cushions and covers…
I ordered 2 feather cushions and covers and im absolutely delighted with them . Such great quality . Easy to order and they came really quickly . Ill be ordering more . Well done girls keep doing what yiur doing
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hello!
Thank you so much for your lovely review. We are delighted to hear you are happy with the quality and that everything arrived quickly.
Many thanks,
Ellenvale Interiors
The quality of bed throw I ordered is…
The quality of bed throw I ordered is amazing, really beautiful design and quick shipping! I love this shop and will be back for cushions sometime soon!
6. januar 2026
Besvarelse fra Ellenvale Interiors
Hello!
Thank you so much for your lovely feedback. We are so pleased you love the bed throw and that it arrived quickly.
Many thanks,
Ellenvale Interiors
Quality and style of the cushions is…
Quality and style of the cushions is first class!!
6. januar 2026
Besvarelse fra Ellenvale Interiors
Thanks for the lovely review Karen!
Excellent customer service and a…
Excellent customer service and a beautiful product. The cushion covers that I ordered are very well made and the fabric is excellent quality. They are very well priced and certainly look far more expensive than they actually are. I am delighted and will definitely use Ellenvale Interiors again.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hey Christine.
Thank you for such a lovely review. We are really pleased to hear you were happy with the quality, pricing, and our customer service.
Many thanks,
Ellenvale Interiors
Lovely products
Lovely products, my second order and will definitely be ordering more. Shipping time is brilliant too!
2. januar 2026
Besvarelse fra Ellenvale Interiors
Hi Hayley!
Thank you so much for your continued support. We are really pleased to hear you were happy with your order and the delivery.
Many thanks,
Ellenvale Interiors
Amazing quality cushions
Amazing quality cushions. I’m so pleased with my purchase. Have already ordered another one. Will definitely be coming back again and again!
4. januar 2026
Besvarelse fra Ellenvale Interiors
Hey Kathryn
Thank you so much, we are delighted to hear how happy you are with your cushions and that you have already placed another order.
Many thanks,
Ellenvale Interiors
Absolutely gorgeous cushions
5. januar 2026
Besvarelse fra Ellenvale Interiors
Thank you so much for the lovely review! :)
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