Eliteenergy Anmeldelser 

From the surveyor, to the office and then to the install team - thank you! Great service. Dealt with any queries that I had quickly and I am very happy with the air source, solar and wall insulation.

Friendly staff in the office. Very quick turnaround. Surveyor ikraam was very articulate and professional answered all the questions efficiently. Highly recommend this company. Amazing work! 😃

Very shoddy workmanship, pipework is all over the place and sticks out way beyond where existing pipes were. So unable to refit cupboard top, damage cause to surrounding worktops, customer service are a nightmare ! Engineer agreed to replacement of units but when it comes down to it it’s a complete other story and no one want to take ownership, I would avoid this company and it work force at all costs it’s been an horrendous experience.

All I can say is Fran on the warm home discount scheme is absolutely fantastic, she was so polite on the phone when booking my job in and a very quick service from this company, boiler installed within days and can’t fault them. Thank you so much Elite Energy

Well what can I say, I have now read the reviews after chasing elite energy today I was told they are waiting for a council tax bill off me “they said they sent me an email 21 days ago” I rang them 2 weeks ago and nothing about this email was mentioned. I spoke to a lady today who told me about the council tax bill and when I said about reviews etc and my concerns she said she wouldn’t blame me for going elsewhere.

I didn’t use them but this is my experience:

I stopped at the first hurdle. Very convincing bot doing the selling via text called James. They programmed the bot to lie and claim it was a real person despite multiple flaw's exposing AI was behind it. I have no doubt that ethos of lying is scattered throughout the company so I won’t be going ahead.

Applied throught eon for a boiler as mine had stopped working , was passed on to elite who sent a surveyor who didn't seem bothered and got me to sign 4 blank screens on his table ???? Was told I had the grant for a like for like boiler , fitter turned up from Darlington I live in Sheffield, took a look at it and said it needed more work it would be £900 more , I explained it was funded he rang his office up and she said tell him it's £900 we didn't claim enough from the government, of course I didn't get it done said he didn't have the right boiler the surveyor has told him what the old boiler was even thought he did take pictures of it and wrote the name and make down , Con men hope eon take them off their list of approved

Stay clear of this company !!had a heat pump installed along with solar pannels that constantly bang and rattle in high winds. Still ongoing issues three months later no one seems to want to know now they have there money from the government ! Promised call backs and visits . Now I’m told they haven’t registered my solar pannels with the Grid therefore I’m still paying for my electric what a joke !! No guidance provided into how it all operates. Disappointed is an understatement !!

Trustpilot reviews

Your reviews now include a date of experience.Read more

MJ
Mrs Jayne Nicholson
United Kingdom
6
Reviews
114
Reads
0
Useful
Service Reviews
Product Reviews
Reviews

Review of Elite Energy Group

Your review is pending.Read more
MJ
Mrs Jayne Nicholson
5 reviews
Rated 1 out of 5 stars
Avoid this company for ECO4 and ECO4…
Avoid this company for ECO4 and ECO4 flex programmes at all cost ...unless you are willing to accept anything they want to install in your property without questioning or asking for written details . After months of back wards and forwards communication with various "advisors " requesting basically the information regarding the equipment y they use ( poor ratings ) advising them that what they initially propose won't work in a 200yr old single stone walled house with no foundations ! And that all the scientific evidence explains it's a hybrid ( including gas ) system is needed otherwise insufficient energy and heat would be generated making it fit for purpose ,following a lengthy process of finally getting the initial survey being carried out .... having received very few clear answers and being expected to sign an agreement for work to be done before a surveyor could be done "for heat loss " which isn't what I asked for , but it was a move forward .... I came on here asking others questions and gave a rating reflective of my experience of dealing with their company ... what happened next is exactly what happens to another lady on here ... an email arrived announcing they were refusing to do the work on our properties , that I misunderstood what the advisor had said .. No I haven't as it's all in email ...essentially an aggressive response from a company that clearly isn't up to the job ... now I await a reply to the comment ( as the other lady had ) no doubt accusing me of being rude when speaking to their advisors .. all by email so I know I haven't .. this company is not up to the job , you won't get a battery for you solar panels so you have to use the energy as it's made and rely on Grid electric on an evening which is when I use most energy .... typical shoddy company jumping on Government money making schemes !

Avoid!!!!!
This company Elite energy - a funded solar panel and new boiler and insulation grant.
This company has left my mums house in a tip she’s had no blinds for months and we were not told we were going to be left with orange plastered walls left for my mum to get painted which she can’t afford and now due to the work the blinds that they came to put on after months (my mum has struggled to sleep at night time with bare windows and suffers from anxiety) they didn’t care, well now the blinds don’t fit the windows anymore I have written email of complaint but I can’t see anything being done about it. It’s just ignored can anyone help as to what to do who can you turn to for help for this as it’s not on. They don’t even have paperwork signed for us to give them a go ahead either. They started the work and we let them but didn’t think it was going to be a nuisance like this!!the guys that came to plaster also made my mum cook for them too!!!my mum is old and vulnerable with health issues! My mum also was left for weeks with no hot water and no heating and survived on a electric heater until I had to arrange a gas engineer privately so get it up and running but it keeps going off! As no one is willing to touch the work that has been carried out by the company as they should be coming to see to it as it’s under warranty!I can go on forever and I am so so so annoyed!coz they have ruined the carpets blinds and left 4 walls plastered orange walls just like that!

I would give 0 for this company. We applied last year august and we’re waiting months for a decision. When finally a decision was made the engineers came to fit boiler last week but could not fit it due to 15 mm pipes instead of 22mm pipes. They quoted £1500 for the job. I asked elite could I find my own gas fitter and they said yes. Told funding was finishing at end of March but We would still be entitled to new boiler as we applied before. Just contacted elite to advise them I have arranged for pipes to be changed and their reply is scheme is now closed. Why didn’t they tell me last august pipes were not right. I asked speak to manager and she replied I am the manager. I asked why did 2 members of staff tell me I would get a boiler still couldn’t answer. Question is would the scheme still be open if I paid £1500 to change pipes

The engineers arrived just a few minutes before the expected time and introduced themselves by first name and explained in general terms the flow of the work to be carried out. We were impressed. At the end of the installation the lead engineer took the time to explain what we need to know about our new boiler . They also cleaned up before they left .All these positives gave us the confidence to award the 5 STARS .

We had our new combi condensing boiler installed yesterday, and have to say everything went smoothly. Andrew the fitter arrived started the job, never stopped until job was done. Then cleaned up the mess. Totally happy with the service provided, from the office to the fitting. Would definitely recommend elite!

I'd give 0 stars if possible. The operatives are fine but the administration and management is abysmal.

1. The work was started on 3/10/23 but installers had insufficient materials to finish the job despite a survey having been carried out. This was not grant funded work but £2k+ of underfloor insulation.

2. The completion of the job was scheduled for 2 WEEKS later.

3. This was cancelled by Elite at 4.30pm the day before and re-scheduled for a further 2 WEEKS later on 1/11/23. This necessitated the cancelling and re-scheduling of various contractors booked to do work as the floor void was left open for 4 WEEKS awaiting completion of the insulation.

4. On 1/11/23 a different team arrived and finished the work in under 2 hours.

5. I awaited an invoice for the 50% balance payment but then received a FINAL CLAIM invoice.

6. 2 days later I received a phone call requesting immediate payment from someone unaware of any of the above.

7. I asked for a relevant manager / supervisor to speak to me but no one contacted me.

8. I needed to chase Elite 3 times to get a receipt for payment and warranty for work done.

One to avoid at all costs.

Simply made a booking on line. Gas Safe engineer turned up on time. serviced the boiler. Elite fitted the boiler so we have them serviced the boiler once a year.

I don’t often write reviews, but felt I really should for this company!
I had a new boiler, cavity walls done and new valves on radiators end of 2022, and every tradesman was just exceptional!
I have just had my boiler serviced and the guy who did this was beyond impressive! Thank you!
Plus everyone I have ever spoken with on the phone has been nothing but efficient, friendly and just lovelee!
I can’t rate this company and their staff high enough!
Thank you to all of you!

When dealing with the office staff I can only echo the sentiments of the person who left the review below.
I am also a vulnerable customer, with a qualifying health condition& a single parent of 2 children under 16 years of age. We qualified for a grant through EON after our boiler was condemned in October. I was most grateful for the scheme but unhappy with how the reception staff spoke to me & failed to understand the urgency & impact on our lives.
I was originally told we would have a boiler installed before Christmas & the usual turn around was 2weeks. That did not happen.
I was given an instal date of 22 January & booked the day off work. At 12:00 no one had arrived. When I phoned I was told the gas engineer was still at another job installing a boiler. When I questioned him f he was still coming I was told “yes we guarantee he’ll be there. He fits 2 boilers a day otherwise it’s not worth his time/travel to get to the Midlands.”
15:3 still no has engineer & told he’d be there by 17:00. At this point I knew it wasn’t happening but they insisted it was.
At 16:30 Elite called to say he couldn’t make it - well what do you know! I was given another date for the following Wednesday.
I booked the time off work & the day before advised engineer had hit a has leak & now couldn’t make it! So it was rearranged to 1/2/24. Yet another annual leave day was booked off.
Imagine my surprise when a very professional, polite & thorough young man arrived at 8:30 to install the boiler. I would have to rate Connor 5 stars 🌟 🌟🌟🌟🌟
He didn’t leave the job until 18:00 & was meticulous in his work. This man needs a pay rise!

Elite Group are 'unprofessional' from the start of the process. The Customer Service Advisors, have no training or understanding of dealing with 'vulnerable or unwell people.' I have chronic health conditions and a broken boiler, and at the point of referral had 'no heating and no hot water.' They lack empathy of the client group and fail at the start.

Where do you start with rob shaw n his band of liars? Had this company at mine for what they said was a 4 week job, 12months later they finished, office staff clueless, project manager full of the brown smelly stuff, didnt turn up when they said they was, broke things when on job, left without toilet, sinks n general drainage for weeks, left holes in walls n cables showing, lies from office staff, lies from workers about me, this company a joke,, STAY AWAY FROM THIS COMPANY
Claimed my house was finished December 22 so they could claim grant money,, left my house unfinished until October 23 n only got it finished by involving there governing body niceic, wouldnt recommend this cowboy outfit to anyone, liars from the main boss rob shaw through to office staff n especially the project manager alan who makes out hes doing everything he can,, this company elite need closing down, only gave them 1 star which is 1 star more than i should of
Terrible 12month experience with this company n had to battle to get the work done n finished,, as once they had the grant money they lost all interest in completing the job, had to get subcontractors in as they wasnt capable of doing the job they took on in the first place,,
STAY AWAY FROM THIS COMPANY THEY ARE NO GOOD LIARS N CON ARTISTS

Elite Energy have just installed a new combi boiler for me through the latest enegy scheme and they were brilliant from the moment i apppiled to the swith on of the heating. They were professional in advice during the application, very explaintory during the survey and very helpfull during the application process. Thank You Fran. The heating engineer Hydrowarm who installed the boiler was very polite and explained the whole process before he started. At the end he showed me how it works and cleaned up after. No problem pleased customer. I would recommend them to anyone. Jack & Sue

Elite Group Stockton on Tees Branch.

Elite Group are a subsidised company who are paid to install boilers, on behalf of Energy Companies.
Elite Group are 'unprofessional' from the start of the process. The Customer Service Advisors, have no training or understanding of dealing with 'vulnerable or unwell people.' I have chronic health conditions and a broken boiler, and at the point of referral had 'no heating and no hot water.' They lack empathy of the client group and fail at the start.

Elite Group 'misadvise' of the process from the first visit. This 'family run business', close ranks when you ask them further questions of the process or dare to complain about the lack of advice.
I imagine there is an unprofessional 'click' of staff in the office culture, starting with the Manager and in my experience they are unwilling to answer even the basic of questions. I was also contributing in ££££ money, so clearly they don't understand 'customer service' or how to manage expectations.
I will never deal with this company again.
Don't challenge them or ask any questions about the process of installing a boiler or you will be seen as a 'nuisance and a problem!'