So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Se mere
Virksomheden har svaret

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Se mere
Virksomheden har svaret
Really disappointed with this subscription. The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost... Se mere
Virksomheden har svaret
Outstanding customer service! I only recently discovered this company and have had issues with sizing, staff have gone above and beyond on numerous occasions in order to get this rectified. From t... Se mere
Virksomheden har svaret
Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Se mere
Virksomheden har svaret
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really beautiful sets and felt luxurious. Great experience when asking a question they got back to me super fast. Loved all the little treats that come with it.
Love my underwear sets 🥰 True to size (I read some reviews that said it comes up small, but I didn't find that at all). Customer service is also super helpful when I had a question. I really love how they package the underwear in a cute box with little sweets and gifts.
Disappointing - the underwear received is the exact same as being sold on Temu (note their responses to reviews say they don’t use SHEIN products, not that they don’t use Temu products). It also took 7 days for the product to be posted after chasing twice. I ordered both the deluxe and regular box to try and both had the same bits in like scrunchie etc, the deluxe one just had a couple more bits in. Also can’t cancel the subscription as I’d have to order the second box first and tbh it’s not worth the money and if I post back what’s been delivered I have to pay postage. Just generally not the best, would like to cancel my subscriptions but a bit ridiculous I’d have to then pay full price for the boxes which I’m not really happy with.

Besvarelse fra Elia
So despite a previous trust pilot review and an email confirming cancellation this company continue to take payments. I’ve given up on returning my items and thrown them in the bin as the sizing is ridiculous. Contacting my bank to take further action. DO NOT USE THIS COMPANY

Besvarelse fra Elia
Really lovely sets and extra treats in the boxes, absolutely beautiful stuff, really lovely staff too. Would recommend sizing UP for both bras and pants.
Really loved my first box....... fitted perfectly..... the little flowers made it all the more special......... I'm only having my box every 3 months as a little treat for myself but I'm ever so excited to see what's next
I looooved my box, came in good time and is so sexy! The quality is great and the packaging was beautiful. 10/10 cant wait for my next!
it's such a treat to receive one of these boxes! I have one every 3 months and so far I had two lovely sets. They are light and cute. I couldn't be happier and fits perfectly too :)
Re-writing my bad review, because they sorted out the problem and showed good customer service. Also, the underwear is gorgeous and fits well.

Besvarelse fra Elia
First couple of orders was nice until we realised they was just relabelled temu/shien stuff, and the quality also reflects that, underwire poking through bras after a single wash and stitching coming apart.

Besvarelse fra Elia
True to size and very flattering, love the colours and designs they have to offer. The additional treats are also very thoughtful. I will be continuing my subscription.
Really disappointed. I knew the box set was going to be a surprise but really was expecting to receive something that would match the style of what was advertised on the website. Navigating the website, I see countless lovely sets however, the one I received was what I would call "Granny's underwear". The bra was okay but the bottoms was not true to size. After writing to the customer support, they offered to send a replacement for the size but refused to exchange the hole set for something else. Thankfully they accepted my request for a refund, after receiving the item but I can't really understand why they didn't not even bother exchanging this for something else. I won't be ordering again.

Besvarelse fra Elia
Beautiful quality!!! Really impressive with the fabric and how it fitted. I’m so beyond happy with my purchase and so excited to receive more :)
My husband bought the subscription for me and I was delighted when the first one came, I was really looking forward to this one arriving. I was a bit disappointed that the set was virtually the same in a different colour and the bracelet, key ring, chocolate, face mask etc were identical to what came last month. Maybe lovely as a one off but not great as a monthly subscription.

Besvarelse fra Elia
This box is great. A proper little treat that I look forward to each month. It's packaged with care and when my first order was a bit small they sent me a replacement streight away. Fully reccomend this site and the beautiful underwear they provide.
Best (and only) subscription I have!
I don't have any beauty treatments, I do my own nails, don't have lashes, brows done etc. this is my one treat to myself every month and I am over the moon with being surprised and feeling good at the same time. Definitely a worthwhile subscription - highly recommend. Beautiful, pretty feminine hard to find lingerie.
I’m absolutely frilled with my subscription I’ve had 3 sets so far they are all different and true to size. The customer service is great and such a nice touch with the extra gifts included I can’t wait for my next box
Firstly read the small print on the subscription as they don't let you cancel until you've done 2 full months OR paid £36 for your first box which you won't do automatically as they give you a first time discount essentially trapping you in the subscription for a minimum of 2 months.
Secondly the underwear is from Shein! They've just literally cut the label off but kept the product washing tag. This stuff is £3 on Shein! A complete scam and rip off. Ignore the fake trustpilot reviews for this poor quality tat.

Besvarelse fra Elia
Delighted with my first box from Elia boutique - the underwear was gorgeous and very comfortable for a brand I have never tried before. Can’t wait for my next box!
I have had 5 boxes from this company now. The first was brilliant, really good quality. The second was wayyy too big so they sent me a replacement. After this the quality just deteriorated. The fabric is itchy. It feels cheap and it is irritating. The fit is not great either. I shop with the more well known brands for my lingerie now and you can really notice a difference within the quality and the price isn't really that much higher than this monthly subscription.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.