Electrolux Anmeldelser 160

Without Oven for 2 Months

In the last 3 years I have had my frontload washer and dryer repaired 5 times. I paid for a premium product and got junk! When I called Electrolux to see if they would stand behind their product I was told it is outside the 1-year warranty and there is nothing they can do! My Samsungs had less issues in the first 5 years, and they were 1/2 the cost! DO NOT BUY THESE!!!!!

Can't even reach support on their number after trying many times. They never pick up and if you select the option for a call back, it never happens. Horrible horrible customers service. Don't buy an Electrolux or Frigidaire if you value getting after sale support. There's no-one there, just an automated phone system that dead ends.

We have a broken washing machine from Electrolux that is under warranty. They requested that we pay for the technician to troubleshoot the washing machine and we did in April and to date nothing has occurred although we’ve been promised the parts will be shipped and technician would come and fix the issue, promises that were never kept. We have made multiple phone calls spoken to multiple representatives and none of them know what they’re talking about they all give us a different story and they wind up hanging up on you so they don’t have to deal with it. Specially, when you ask for a supervisor or a manager. I would strongly suggest avoiding this company at any cost as their service is horrendous. Their communication skills are nonexistent and they really don’t care about satisfying their clients.

POOR customer service.
Accidently input the wrong washer model type when registering new washer / dryer. The CS Rep basically zeroed out the serial number but could not remove the unit from My Appliances.
Vendor replace washer so input new washer info into My Appliances. CS Rep said nothing they could do to remove the original washer info so diff CS Rep = Different response.
New washer has an HO SE error code when using Warm or Hot water cycles. Same issues with both washers. One CS Rep stated to just unplug the washer, wait 30 minutes then restart. NO change to Error Codes.
Original product installation by vendor's 3rd party was a nightmare. Improper installation, safety hazard, not level, multiple return trips resulting in washer replacement.

Front load washer Model ELFW7637AT1 is a piece of junk. After 5 months it made a loud noise. They came out and said some screws were loose. Now my machine is 15 months old and noise is back. Now they say it is the shocks and out of warranty. Over $600 to repair and new machine is $900. Never buy Electrolux products.

I paid Electrolux/Frigidaire for an out-of-warranty cooktop repair, and the process has been a frustrating mess from start to finish and I still don’t have a cooktop over a month later.

They took my payment and sent a technician who confirmed the part needed replacement, then assured me it would arrive within 7–10 business days. It never did. Over the next month, I spent hours on the phone trying to get updates, only to receive conflicting information and empty assurances. The part still never arrived, and without notice, they issued a partial refund while keeping part of my payment—despite never completing the repair.

Their customer service has been unhelpful, slow, and dismissive, with no clear point of escalation or accountability. I have had to file a BBB complaint and dispute the remaining charge with my credit card company just to protect myself, all while being without a working cooktop for over a month.

I understand delays happen, but the lack of communication, poor organization, and refusal to take responsibility for their own repair program is unacceptable. I hope they improve how they handle customers who are simply asking for the service they paid for. Ive felt completely ignored and absolutely powerless to resolve my issue. Absolutely awful and stressful experience. I would avoid at all costs.

I have bought an Electrolux clothes dryer from an online store in Israel. The shipping service was terrible and the importer Mini Line Ltd. refuses to install the dryer in my home — in violation of local regulations and of the manufacturer’s own instructions to its distributors. An e-mail message to the CEO in Sweden, Yannick Fierling, was read but ignored.

The freezer for my 2 year old fridge stopped working, it turned out to be the compressor. That was more than a month ago, since then the fridge stopped working completely, more than 2 weeks ago now. Their customer service is completely useless, they tried to blame it on the repair company, even when the piece has to come from them as they are the manufacturer. Apparently they are still waiting for the piece to arrive... for more than 5 weeks now. In the mean time we had to spend our own money and buy a small fridge, and still waiting... Worst experience ever.

WORST CUSTOMER SERVICE!! Two weeks ago they scheduled for a repair technician to fix my broken dual ovens. They scheduled from 0800-5:00 PM, at 8:56 AM I received an email from Electrolux "Confirming" my appointment. At 1044 a person called to say they have no repair technicians in my area and that they are rescheduling me for 10 July!!!!!!!! They are LIARS and have the WORST Customer Service in the industry. AVOID ELECTROLUX THEY ARE LIARS!!!!!!!!!!!!!!

I own a Frigidaire double door refrigerator with bottom freezer. I had the Electrolux extended warranty on it. The refrigerator part stopped getting cold but the freezer worked. I contacted Electrolux and they had a service company come out. The service co replaced part after part but the retrig did not work. After over two months the wanted me to let them try other things rather than making a decision to give me a prorated refund. Living without a retrig that long was horrible. I finally went out and purchased a new retrig. The point being it was totally unreasonable to have someone live without a retrig for over two months. Not happy with them and their decision process. Let me add that this was a Frigidaire refrigerator freezer. The extended warranty was through Electrolux or should i say Electronoluck!

I've just had a new Electrolux clothes dryer installed and the drum sometimes gets hot but will not turn. Should have bought a Bosch.

Absolutely the most horrible experience I could have ever possibly dreamt. The delivery process was an absolute nightmare. The machine is not what is advertised at all. Everything is wet all the time. You will never get a dry dish ever. It is so incredibly hot that the cutlery in the adjoining drawer is constantly hot when this machine is on. It is incredibly small in the inside. It has way more plastic parts than it advertises. Stay away from this. It is a waste of time and energy and it is more expensive than other ones that are actually a lot better.

I bought a stacking washer and dryer and after 6 months it stopped draining. It was still under warranty. A technician from the company they use to handle repairs came out fairly quickly only to say he needed another helper as this machine needed to be put on its back to get access. Ok I wat a week and no info. I call and electrolux has not confirmed second helper i have been told by repair company. they say call electrolux. I call electrolux and they say you have to call the repair company. I call repair company again and they say this is often a proble with ectrolux and it could take 4 weeks or more for electrolux to confirm. So company says if you agree to pay the 109 for the extra helper they will do repair right away. Lets see what happens. Went on chatgpt and checked about electrolus service record and it was horrible as it is here. They said LG has great repair service. Will never buy another electrolux machine of any kind and neither should you.

Purchased a Electrolux 32in fridge and 32in freezer in 2021. After 4 years the fridge needs $2000 worth of repairs. Paid $1900 new in 2021. I now have a 32in paper weight.

Stay away from Electrolux, these things are a piece of crap. I'm sticking with LG from now on.

I am extremely frustrated and upset with Electrolux Canada and Trail Appliances where I purchased the washer/dryer weeks ago. From the onset the dryer made a bit of odd noise, not terribly concerned, but enough not to be saddled with a problem in the future. Called Trail Appliances to schedule a warranty call, but they said they are unwilling to help and phone this number for Electrolux. Called the number and after a ~90 minute wait was able to speak to someone. A few hours later I received an email confirming a date and time for the warranty callout. Needless to say, Electrolux did not deliver, no service tech showed up. 4 hours of our lives wasted. Called Electrolux and they said even though we had a confirmed appointment it is only a placeholder and a service tech (from a separate contracted service company) will call at a later date. Still waiting for that call.
Take your business elsewhere, pay a lot more as high quality vendors would be more willing to (hopefully) to assist the customer.

Booked in for service to my oven door only to find out they have a completely different address (I’m in wa they had my address as Tasmania). I spoke to them twice before they were due to say I couldn’t be available until 12 and they couldn’t understand what I meant. Ridiculous customer service

I’m extremely disappointed with my experience ordering directly from Electrolux.

I purchased appliances from Electrolux specifically because the website stated that all required parts for installation were included. That turned out to be misleading. When the installers arrived, they didn’t have the necessary stacking kit or 3-pronged power cord—making installation impossible.

I spent an entire week on the phone with Electrolux customer service. I was repeatedly told the parts had been ordered and sent to RXO, the delivery partner. I called multiple times to confirm, and both Electrolux and RXO assured me the kit was in hand. I even took a full day off work to be available for installation—only to be told by RXO that they never received the parts.

Now, Electrolux claims the stacking kit wasn’t included in my original purchase. This is unacceptable and directly contradicts what I was told by multiple representatives—something clearly documented in the chat transcripts.

Because of this miscommunication, I’ve lost a week without usable appliances, hours on the phone with no resolution, and a full day’s pay. I cannot recommend ordering from Electrolux, and I hope they take accountability and correct this situation immediately.

I bought a Frigidaire induction cooktop (which is an Electrolux brand) because it was rated as reliable.

After 2 weeks, it completely stopped working. Now for the last two weeks I've been trying to get Electrolux to replace it. They won't. They completely refuse. Instead they keep sending an 'authorized service repair person' who doesn't know anything about induction cooktops to 'fix it.'

After 2 visits of a total of 7 hours and 3 different parts ordered, I've now spent as long with a broken non-functioning induction cooktop as I did with a working one. 2 weeks of being able to cook on the inducation cooktop. And 2 weeks of having to cook on our camp stove outside.

And Electrolux doesn't care. They tell me they 'have to follow the process' and keep sending out unknowledgeable repair people to attempt further repairs.

One star is too much for some unprofessional services like this! Be careful may be they are scammers!